Maintaining and Improving Customer Satisfaction and Sales Quality
First written in FY2016. 8 of 12 entries say "Restated". Latest entry: FY2024-Q1.
The whole theme swung hardest in 2024: 1 of 10 companies on the "Worse" side.
5 other companies' latest entry also says "Advanced".
- FY2024-Q1AdvancedAnnual report
「We have also reviewed the role of our stores and are working to establish stores rooted in their local communities by proposing products and services other than smartphones, holding smartphone-use classes for older customers in stores, and providing post-sale use support.」
The company is putting into practice community-based store development through proposals for products and services other than smartphones, smartphone-use classes for older customers, and post-sale support, with the aim of improving customer satisfaction and use value. - FY2023RestatedAnnual report
「We will continue to invest strategically in stores and employee training, propose use value tailored to customers' needs to improve customer satisfaction, and work to strengthen our ongoing relationships with customers.」
The company aims to improve customer satisfaction and strengthen ongoing customer relationships through store investment, employee training and use-value proposals. - FY2022RestatedAnnual report
「In addition, amid an environment in which economic activity was severely restricted, we continued operating while thoroughly implementing infection-prevention measures, developing stores and standardizing customer service in line with the new lifestyle, and working to ensure the safety of customers and employees.」
The company continues its policy of maintaining service quality through infection prevention, store development adapted to the new lifestyle, standardized customer service and safety assurance. - FY2022-Q1RestatedAnnual report
「We will continue providing training so that we can continue to deliver high-quality services.」
The company reaffirmed its policy of supporting the continued provision of high-quality services through ongoing training. - FY2021-Q2RestatedAnnual report
「Amid an environment in which economic activity was severely restricted, we continued operating while thoroughly implementing infection-prevention measures, developing stores and standardizing customer service in line with the new lifestyle, and working to ensure the safety of customers and employees.」
The company continues to provide services and ensure safety through infection prevention, store development adapted to the new lifestyle, and standardized customer service. - FY2021-Q1AdvancedAnnual report
「In addition, amid an environment in which economic activity was severely restricted, we continued operating while thoroughly implementing infection-prevention measures, developing stores and standardizing customer service in line with the new lifestyle, and working to ensure the safety of customers and employees.」
To adapt to the new lifestyle, the company implemented specific measures covering infection prevention, store development, customer-service standardization and safety assurance. - FY2020RestatedAnnual report
「In addition, we continued to strengthen training and recruitment to secure the personnel required for the number of stores being opened and to ensure the continued provision of high-quality services」
The company continues to secure personnel in line with store expansion and strengthen training and recruitment to ensure the continued provision of high-quality services. - FY2020-Q3AdvancedAnnual report
「In addition, we strengthened training and recruitment activities to secure the personnel required for the number of stores being opened and to ensure the continued provision of high-quality services」
The company described specific measures to strengthen training and recruitment activities in order to continue providing high-quality services. - FY2020-Q1RestatedAnnual report
「We focused on improving customer service standards and productivity at our stores」
The company has identified improving in-store customer service quality and productivity as an ongoing operating policy. - FY2019RestatedAnnual report
「The Group believes it is necessary to secure sufficient store personnel in order to further improve customer satisfaction and sales quality.」
The company continues to emphasize improving customer satisfaction and sales quality, based on securing sufficient store personnel. - FY2018RestatedAnnual report
「The Group believes it is necessary to secure sufficient store personnel in order to further improve customer satisfaction and sales quality.」
The company has reiterated its ongoing policy of improving customer satisfaction and sales quality. - FY2016First statedAnnual report
「We worked to accurately identify customers' diverse needs, maintain the service level of our No. 1 customer-satisfaction stores, and provide employee training.」
The company has maintained its ongoing commitment to customer satisfaction, service levels and employee training.