Contactless Service Through Automated Guidance Systems and Self-Checkout
First written in FY2021. 11 of 16 entries say "Advanced", first in FY2022-Q1. Latest entry: 2026-11-06.
1 other company's latest entry also says "Advanced".
- 2026-11-06AdvancedResults
「顧客から寄せられた声やAIを活用した分析を通じて課題の抽出と改善活動を推進するとともに、「安心・安全」「清潔」「挨拶」「鮮度」といった店舗運営の基本品質をさらに磨き上げ、顧客満足度の向上と収益力強化を図っております。」
AIを活用した店舗課題の抽出・改善活動を明示した。 - FY2026AdvancedAnnual report
「During the consolidated fiscal year, we newly introduced the automated guidance system at 5 stores, bringing the cumulative total to 287, and self-checkout registers at 10 stores, bringing the cumulative total to 249, to improve customer convenience and store productivity. In addition, we worked to improve customer satisfaction by advancing multilingual support for the automated guidance system and developing more efficient guidance logic.」
The automated guidance system was expanded to a cumulative total of 287 stores and self-checkout registers to 249 stores, while multilingual support, guidance-logic development and pilot operations for AI-based work scheduling and shift creation also progressed. - FY2026-H1AdvancedAnnual report
「During the interim consolidated accounting period, we newly introduced the automated guidance system at 3 stores, bringing the total to 285, and self-checkout registers at 8 stores, bringing the total to 247, to improve customer convenience and store productivity. We are also conducting pilot operations for AI-based work scheduling and shift creation, as well as the digital transformation of training manuals.」
The automated guidance system was expanded to a cumulative total of 285 stores and self-checkout registers to 247 stores, and pilot operations began for AI-based work scheduling, shift creation and the digital transformation of training manuals. - FY2025AdvancedAnnual report
「During the consolidated fiscal year, automated customer guidance systems were newly introduced at 7 stores, bringing the total to 282 stores, and self-checkout registers were introduced at 5 stores, bringing the total to 239 stores, to improve customer convenience and store productivity. The company also advanced multilingual support for the automated customer guidance system and the development of more efficient guidance logic to improve customer satisfaction.」
Expanded the automated guidance system to a cumulative total of 282 stores and self-checkout registers to 239 stores, while also making progress on multilingual support and guidance-logic development. - FY2025-H1AdvancedAnnual report
「During the interim consolidated accounting period, automated customer guidance systems were newly introduced at 9 stores, bringing the total to 275 stores, and self-checkout registers were introduced at 5 stores, bringing the total to 234 stores, to improve customer convenience and store productivity.」
During the interim consolidated accounting period, automated customer guidance systems were newly introduced at 9 stores and self-checkout registers at 5 stores, bringing the cumulative totals to 275 and 234 stores, respectively. - FY2024-Q3AdvancedAnnual report
「Regarding capital expenditures, we refurbished 5 stores during the third quarter, bringing investment in refurbishing existing stores to 50 stores during the third quarter cumulative consolidated period. At the refurbished stores, we introduced full-order operations, an automated guidance system, self-checkout counters, smartphone ordering, which allows customers to use their own smartphones instead of a touch panel, and dedicated lockers for takeout orders, strengthening services that improve customer convenience and reduce the labor required to operate stores.」
Contactless and labor-saving equipment, including automated customer guidance systems, self-checkout registers and smartphone ordering, was introduced through the renovation of a cumulative 50 stores. - FY2024-Q2AdvancedAnnual report
「During the second quarter cumulative consolidated period, we invested in refurbishing 45 existing stores. At the refurbished stores, we introduced full-order operations, an automated guidance system, self-checkout counters, smartphone ordering, which allows customers to use their own smartphones instead of a touch panel, and dedicated lockers for takeout orders, strengthening services that improve customer convenience.」
A cumulative 45 stores were renovated in the second quarter, advancing the introduction of contactless and labor-saving equipment, including automated customer guidance systems, self-checkout registers and smartphone ordering. - FY2024-Q1AdvancedAnnual report
「During the first quarter cumulative consolidated period, we invested in refurbishing 20 existing stores. At the refurbished stores, we introduced full-order operations, an automated guidance system, self-checkout counters and smartphone ordering, which allows customers to use their own smartphones instead of a touch panel, strengthening services that improve customer convenience.」
A cumulative 20 stores were renovated in the first quarter, with automated customer guidance systems, self-checkout registers and smartphone ordering introduced. The rollout of contactless and labor-saving services made tangible progress. - FY2023-Q3RestatedAnnual report
「Recently renovated stores have introduced automated customer guidance systems, self-checkout registers and smartphone ordering, which allows customers to use their own smartphones in place of touch panels, strengthening contactless services. The company plans to continue introducing them at stores as appropriate.」
The company continues to strengthen contactless services through automated customer guidance systems, self-checkout registers and smartphone ordering, with plans to introduce them at stores on a rolling basis. - FY2023-Q2RestatedAnnual report
「Recently renovated stores have introduced automated customer guidance systems, self-checkout registers and smartphone ordering, which allows customers to use their own smartphones in place of touch panels, strengthening contactless services. The company plans to continue introducing them at stores as appropriate.」
The company continues to strengthen contactless services through automated customer guidance systems, self-checkout registers and smartphone ordering, with plans to introduce them at stores on a rolling basis. - FY2023-Q1RestatedAnnual report
「Recently renovated stores have introduced automated customer guidance systems, self-checkout registers and smartphone ordering, which allows customers to use their own smartphones in place of touch panels, strengthening contactless services. The company plans to continue introducing these systems at stores as appropriate.」
The company continues to strengthen contactless services through automated customer guidance systems, self-checkout registers and smartphone ordering, with plans to introduce them at stores on a rolling basis. - FY2022RestatedAnnual report
「Recently renovated stores have strengthened contactless services by introducing automated customer guidance systems, self-checkout registers, and “mobile ordering,” which allows customers to use their own smartphones in place of touch panels. The Company plans to continue introducing these services at individual stores as appropriate.」
The company continues its policy of providing contactless service through automated customer guidance, self-checkout registers and smartphone ordering, and rolling these out to each store. - FY2022-Q1AdvancedAnnual report
「At recently renovated stores, we have strengthened contactless services by introducing an automated customer guidance system, self-checkout registers, and “mobile ordering,” which allows customers to use their own smartphones in place of touch panels. We plan to continue introducing these services at individual stores as appropriate.」
In addition to automated customer guidance systems and self-checkout registers, smartphone ordering was introduced at renovated stores, and the company announced plans to roll it out to stores going forward. - FY2021First statedAnnual report
「We will also actively invest in systems to support contactless service, such as an automated customer guidance system and self-checkout registers.」
As a response to the spread of COVID-19, the company identified investment in automated customer guidance systems and self-checkout registers as new initiatives.