Maintaining a Virtuous Cycle Built on Customer Trust
First written in FY2021. 3 of 7 entries say "Restated". Latest entry: 2026-08-13.
Celm moved to the "Worse" side of this theme in 2024, 2 years before the typical company in this theme (2026).
The whole theme swung hardest in 2024: 2 of 11 companies on the "Worse" side.
0 other companies' latest entry also says "Reframed".
- 2026-08-13ReframedFinancial results briefing materials
「Our sustainable earnings power comes from a flywheel in which four structural elements mutually reinforce one another, and we are building a business platform in which competitive advantages expand on a compound basis with each cycle.」
The Company has reorganized the virtuous cycle previously centered on relationships of trust with customers as a flywheel comprising a highly predictable revenue base, conversion to variable costs through external resources, stable cash flow from the core business, and business-platform strengthening through reinvestment. - FY2026RestatedAnnual report
「We recognize that it is extremely important to maintain the virtuous cycle whereby trusted relationships with customers, built through long-term business relationships, lead to the accumulation of the Group's knowledge and expertise, which in turn leads to greater customer satisfaction and a stronger customer base.」
The company continues to place importance on the virtuous cycle of long-term business relationships, knowledge accumulation, customer satisfaction and a stronger customer base, as well as on maintaining customer repeat business. - 2026-05-14ReframedFinancial results briefing materials
「Our sustainable earnings power comes from a flywheel in which four structural elements mutually reinforce one another, and we are building a business platform in which competitive advantages expand on a compound basis with each cycle.」
The Company has reorganized its previous virtuous cycle with customers as a four-stage flywheel comprising a highly predictable revenue base, conversion to variable costs through external resources, stable cash flow generated by the core business, and business-platform strengthening through reinvestment. - FY2024ReframedAnnual report
「iii Maintaining the virtuous cycle and customer repeat business」
In addition to maintaining the existing virtuous cycle, the company explicitly identifies maintaining customer repeat business as a key management priority and explains that continued orders for major projects and expanding business contacts to departments other than human resources and affiliated companies are necessary measures. - FY2023RestatedAnnual report
「We recognize that it is extremely important to maintain the virtuous cycle whereby trusted relationships with customers, built through long-term business relationships, lead to the accumulation of the Group's knowledge and expertise, which in turn leads to greater customer satisfaction and a stronger customer base.」
The company reiterates its policy of maintaining the virtuous cycle of long-term business relationships, knowledge accumulation, customer satisfaction and a stronger customer base. - FY2022RestatedAnnual report
「We recognize that it is extremely important to maintain the virtuous cycle whereby trusted relationships with customers, built through long-term business relationships, lead to the accumulation of the Group's knowledge and expertise, which in turn leads to greater customer satisfaction and a stronger customer base.」
The company reiterates its policy of maintaining the virtuous cycle of long-term business relationships, knowledge accumulation, customer satisfaction and a stronger customer base. - FY2021First statedAnnual report
「We recognize that it is extremely important to maintain the virtuous cycle whereby trusted relationships with customers, built through long-term business relationships, lead to the accumulation of the Group's knowledge and expertise, which in turn leads to greater customer satisfaction and a stronger customer base.」
The company indicates that it intends to maintain the cycle of long-term business relationships, knowledge accumulation, customer satisfaction and a stronger customer base.