Improving Customer LTV by Creating Resale Opportunities
First written in FY2021. 5 of 8 entries say "Advanced", first in FY2023. Latest entry: 2026-08-12.
18 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The number of customers held as of the end of the fiscal year ending March 2026 was 88,069 households, and customer data is expected to continue increasing. Although the Group operates its own call center, it will strengthen its after-sales support functions, including providing information on new products, by using the contract data and life-plan data of its customers.」
The Group disclosed 88,069 customer households and continues to strengthen after-sales support using contract and life-plan data and its own call center. - 2026-05-15Cited as achievedFinancial results presentation
「We have always been deeply involved with customers through life planning, so we maintain ongoing contact with them.」
Cited ongoing customer contact and after-sales support through life planning, together with persistency results, as measures to retain existing customers. - FY2025AdvancedAnnual report
「The number of customers held as of the end of the fiscal year ended March 2025 was 122,562 households, and customer data is expected to continue increasing. Although the Group operates its own call center, it will strengthen its after-sales support functions, including providing information on new products, by using the contract data and life-plan data of its customers.」
The Group disclosed that the number of customers held had reached 122,562 households and continues to strengthen after-sales support using contract and life-plan data and its own call center. - FY2023AdvancedAnnual report
「With 株式会社イノセント, which became a consolidated subsidiary in March 2023, the Group will seek to strengthen the acquisition of prospects likely to increase customer lifetime value (LTV) by strengthening points of contact at times that prompt customers to consider the life plan of marriage.」
In addition to after-sales support using existing contract and life-plan data, the Group has made new customer contact points arising from marriage a concrete LTV improvement measure. - FY2022ReframedAnnual report
「The number of customers held as of the end of the fiscal year ended March 2022 was 71,947 households, and customer data is expected to continue increasing. Although the Group operates its own call center, it will strengthen its after-sales support functions, including providing information on new products, by using the contract data and life-plan data of its customers.」
The Group has made its plans to improve LTV through resale opportunities more concrete by strengthening after-sales support using customer contract and life-plan data and its call center. - FY2021First statedAnnual report
「Improving customer lifetime value (LTV) by creating resale opportunities」
The Group plans to cross-sell and upsell asset building, asset management, home mortgages, real estate and other products and services according to the life stages of existing customers.