Digital Transformation of Maintenance Services and Overhaul of Quality Management Systems
First written in FY2023. 5 of 7 entries say "Advanced", first in FY2024-Q2. Latest entry: 2026-05-07.
No other company in this theme has enough history to compare yet.
- 2026-05-07AdvancedResults presentation
「Consider introducing AI to further improve profitability」
The Company indicated that it is considering AI adoption to improve efficiency and profitability in the maintenance services business, in addition to using the Technical Center. - FY2025AdvancedAnnual report
「To address this substantial demand, the company introduced a remote support system using smart glasses in fiscal 2023, with the aim of improving operational efficiency and standardizing quality. In addition, it digitized technical materials, manuals and work checklists, and overhauled its quality management system in July 2024 to further improve the efficiency of business processes, including the administrative processing of business reports.」
In addition to introducing smart glasses, the company completed the overhaul of its quality management system in July 2024. - FY2025-H1AdvancedAnnual report
「In addition, support for field work by engineers from the Technical Center through a remote support system using smart glasses has improved operational efficiency and reduced the number of dispatches, resulting in a higher segment profit margin than in the previous year.」
The company explains that remote support using smart glasses has entered full operation, achieving greater operational efficiency, fewer dispatches and an improved segment profit margin. - FY2024SoftenedAnnual report
「The company is planning to overhaul its quality management system to further improve the efficiency of business processes, including the digitization of technical materials, manuals and work checklists, as well as the administrative processing of business reports, and is preparing for the system to go into operation in July 2024.」
The planned start of use of the quality management system changed from May 2024 to July 2024. Meanwhile, remote support using smart glasses has already been introduced and is positioned as an ongoing efficiency improvement measure. - FY2024-Q3AdvancedAnnual report
「During the cumulative third quarter, use of the smart glasses improved engineers’ operational efficiency compared with the past, including through remote work instructions, and began to produce tangible results.」
The smart glasses deployed at each location are being used for actual remote work instructions, and their impact in improving engineers’ operational efficiency is beginning to emerge. - FY2024-Q2AdvancedAnnual report
「During the second quarter, the Company deployed smart glasses at each location to enable remote work instructions and achieve further operational efficiency. Smart glasses are wearable devices shaped like glasses worn on the head, enabling the wearer’s field-of-view video and audio to be shared in real time. From the third quarter onward, the Company will use them to strengthen support from the technical center, improve engineers’ skills, further enhance operational efficiency and raise profit margins.」
Deployment of smart glasses at each location has been completed, and their use has progressed to the stage of supporting technical-center assistance, skills improvement and operational efficiency from the third quarter onward. - FY2023First statedAnnual report
「The Company plans to upgrade its quality management system to achieve further operational efficiency, and is currently preparing for its launch in May 2024.」
The Company plans to improve maintenance quality and operational efficiency by using iPads, smart glasses, electronic work reports, chatbots and a quality management system.