Recruiting, Developing and Retaining Talent
First written in FY2019. 3 of 9 entries say "Advanced", first in FY2023-Q3. Latest entry: 2026-10-15.
- FY2026-H1Strengthening the operation of generative AI toolsAnnual report
「We have strengthened the operation of our internally developed generative AI tool, AI Shien-san, and are accelerating initiatives that both reduce the administrative burden on frontline staff and improve service quality.」
In addition to its existing use of ICT and workplace improvements, the company explicitly identifies stronger operation of an internally developed generative AI-based tool as a means of reducing employees’ workloads and improving service quality. - FY2025Additional use of ICT and workplace improvementsAnnual report
「In response, we will ensure a continuous supply of personnel by diversifying recruitment methods for new graduates and mid-career hires, while supporting individual development through training by employee level, promotion of professional qualifications, and performance evaluation systems. At the same time, we will reduce workloads and improve the workplace environment through the use of ICT and other measures, and stabilize retention by strengthening employees’ sense of belonging to the Group through the creation of a rewarding workplace.」
In addition to its existing recruitment, training, professional qualification, and performance evaluation systems, the company has added workload reduction through the use of ICT and workplace improvements as measures to retain personnel. - FY2024Expansion into a sustainability human capital policyAnnual report
「The Group continues to open new facilities, but all of its welfare, nursing care, and food service businesses face chronic labor shortages. In response, we will ensure a continuous supply of personnel by diversifying recruitment methods for new graduates and mid-career hires, while supporting individual development through training by employee level, promotion of professional qualifications, and performance evaluation systems, and stabilizing retention by strengthening employees’ sense of belonging to the Group.」
The company is reaffirming its existing recruitment, training, performance evaluation, and retention measures, while its sustainability disclosures organize its human capital policy around recruitment regardless of age, gender, or nationality and training by business and employee level after joining the company. - FY2023-Q3AdvancedAnnual report
「In addition, to secure personnel, we recruited foreign nationals by using the Specified Skilled Worker system.」
In addition to diversifying its existing recruitment methods and implementing training and retention measures, the company recruited foreign nationals through the Specified Skilled Worker system. - FY2022RestatedAnnual report
「Accordingly, the Group is actively diversifying its recruitment methods and conducts year-round recruitment targeting experienced personnel and candidates with the required qualifications. To develop personnel, we hold monthly training sessions by employee level and conduct OJT in areas and at individual facilities in combination. We also work to improve employee motivation and retention. In addition, we provide incentives such as an annual awards program for all employees to further reduce employee departures.」
The company is reaffirming its measures to recruit, develop, and retain personnel through diversified recruitment methods, year-round hiring, monthly training by employee level, OJT, and an annual awards program. - FY2021RestatedAnnual report
「The Group continues to open new facilities, but all of its welfare, nursing care, and food service businesses face chronic labor shortages. In response, we will ensure a continuous supply of personnel by diversifying recruitment methods for new graduates and mid-career hires, while supporting individual development through training by employee level and performance evaluation systems, and stabilizing retention by strengthening employees’ sense of belonging to the Group.」
As a response shared by the 3 businesses to chronic labor shortages, the company continues to pursue diversified recruitment of new graduates and mid-career hires, training, performance evaluation systems, and stronger employee engagement. - FY2019First statedAnnual report
「We will promote the recruitment and retention of employees through diverse employment arrangements and create a rewarding workplace through training by employee level, performance evaluation systems and other measures, thereby strengthening employees’ sense of belonging to the Group and improving retention.」
Recruitment, training, performance evaluation systems, and workplace development are cited as measures to address the labor shortage.