Strengthening Customer Touchpoints Through Pre-Need Consultation Sessions and Facility Tours
First written in FY2019-Q3. 8 of 15 entries say "Advanced", first in FY2020. Latest entry: 2026-08-07.
0 other companies' latest entry also says "Restated".
- 2026-08-07RestatedEarnings
「終活総合支援事業「ライフリリーフ」を開設し、集客型イベントの開催や相談体制の強化に努めてまいりました。」
終活全般を対象とする顧客接点強化策の継続を示している。 - FY2026AdvancedAnnual report
「To build relationships with customers across the full range of end-of-life services, including funerals, Buddhist altars and related items, memorial services, burial and inheritance, and daily-life support, the company launched the comprehensive end-of-life support business "ライフリリーフ" and worked to hold customer-attraction events and strengthen its consultation framework.」
The company is giving concrete form to customer touchpoints, moving from strengthening its existing events, advertising and consultation framework to launching the comprehensive end-of-life support business "ライフリリーフ". - 2026-05-08AdvancedEarnings
「To build relationships with customers across the full range of end-of-life services, including funerals, Buddhist altars and related items, memorial services, burial and inheritance, and daily-life support, the company launched the comprehensive end-of-life support business "ライフリリーフ" and worked to hold customer-attraction events and strengthen its consultation framework.」
終活総合支援事業「ライフリリーフ」の開設により、終活全般での顧客接点強化を具体化している。 - FY2026-H1AdvancedAnnual report
「To build relationships with customers across the full range of end-of-life services, including funerals, Buddhist altars and related items, memorial services, burial and inheritance, and daily-life support, the company launched the comprehensive end-of-life support business "ライフリリーフ" and worked to hold customer-attraction events and strengthen its consultation framework.」
The company launched the new comprehensive support business "ライフリリーフ" covering the full range of end-of-life services, and is developing customer touchpoints by combining customer-attraction events with a strengthened consultation framework. - FY2024-Q3AdvancedAnnual report
「Against this backdrop, the Group has held customer-attraction events, implemented measures to raise awareness through advertising, strengthened its consultation framework, expanded the scope of its proposals, enhanced staff training and invested in systems in order to build long-term relationships with customers across the full range of end-of-life services, including funerals, Buddhist altars and related items, memorial services, burial and inheritance, and daily-life support.」
The company is expanding its initiatives beyond the existing events, advertising, consultation framework and staff training to include broader proposals and systems-related investment, while building long-term customer relationships across the full range of end-of-life services. - FY2023-Q2RestatedAnnual report
「We strengthened customer-acquisition events, initiatives to raise awareness through advertising, consultation arrangements, and staff training to increase the number of requests for aftercare services, including funerals, Buddhist altars and fittings, memorial services, burial, and inheritance-related services.」
The company continues to strengthen customer touchpoints and after-sales follow-up through customer-attraction events, advertising, its consultation framework and staff training. - FY2023-Q1RestatedAnnual report
「We strengthened customer-acquisition events, initiatives to raise awareness through advertising, consultation arrangements, and staff training to increase the number of requests for aftercare services, including funerals, Buddhist altars and fittings, memorial services, burial, and inheritance-related services.」
The company continues to strengthen customer touchpoints and consultation opportunities through events, advertising, its consultation framework and staff training. - FY2022-Q2AdvancedAnnual report
「We also strengthened the use of events, advertising to raise awareness, consultation arrangements, and staff training to increase the frequency of communication with customers. As a result, the number of funerals increased,」
It states that measures to strengthen customer engagement were made more specific through the use of events, advertising, consultation arrangements, and staff training, leading to an increase in the number of funerals. - FY2022-Q1AdvancedAnnual report
「We also strengthened web advertising, telephone support, and staff training to increase opportunities for consultations with customers.」
It implemented measures to increase opportunities for consultations with customers by strengthening web advertising, telephone support, and staff training. - FY2021-Q2AdvancedAnnual report
「While implementing safety measures, we began holding facility events, including tours and consultation sessions, in July 2020. To encourage customers to request funeral services, we strengthened web advertising and online consultations in addition to facility events.」
It is concretely expanding customer engagement by resuming facility tours and consultation sessions under safety measures and strengthening online consultations in addition to conventional facility events and web advertising. - FY2020AdvancedAnnual report
「In addition to pre-need consultation sessions, facility tours, fairs, and anniversary events, we are deepening communication with customers and improving convenience by diversifying funeral consultation channels to include the web and video. We are also promoting initiatives to improve the quality of funerals by listening to the family's wishes and offering proposals designed to create memorable experiences.」
In addition to conventional consultation sessions, it is holding anniversary events, providing web and video consultation channels, listening to families' wishes, and offering proposals designed to create memorable experiences. - FY2020-Q3Diversifying consultation channels through the web and videoAnnual report
「In the ceremonial services business, we are deepening communication with customers through pre-need consultation sessions, facility tours, fairs, and anniversary events, while improving convenience by diversifying funeral consultation channels to include the web and video.」
In addition to conventional consultation sessions and facility tours, it is using the web and video as consultation channels to diversify customer engagement. - FY2020-Q2RestatedAnnual report
「In the ceremonial services business, we promoted initiatives to deepen communication with customers, including pre-need consultation sessions, facility tours, and fairs.」
It continues to strengthen customer engagement through pre-need consultation sessions, facility tours, and fairs. - FY2019RestatedAnnual report
「We promoted initiatives to deepen communication with customers, including pre-need consultation sessions, facility tours, and fairs.」
It continues to strengthen customer engagement through pre-need consultation sessions, facility tours, and fairs. - FY2019-Q3First statedAnnual report
「We promoted initiatives to deepen communication with customers, including holding pre-need consultation sessions, facility tours and fairs.」
It is advancing measures to deepen communication with customers through consultation sessions, facility tours, and fairs.