One-Stop Services and Higher Value-Added Offerings in the Health and Education Sectors

「In BPO services, the Group worked on web questionnaire and survey-related tender projects, returning to revenue growth for the first time in 3 fiscal years.」

「The BPO service pursued bidding projects involving web surveys and research, returning to sales growth for the first time in 3 fiscal years.」

「In BPO services, the company won a bidding project centered on web-based questionnaires, offsetting the decline in paper-based stress-check projects.」

「In BPO services, operating profit recovered through a focus on high-margin projects, including those secured through bidding, and improvements in operational efficiency.」

「In surveys, questionnaires, and BPO, promotional activities using web advertising and SEO were supplemented by stronger collaboration with sales partners, putting performance on a recovery trend.」

「Although the impact of the novel coronavirus disease requires close monitoring, revenue in the IT services business increased through intensified sales efforts to existing customers. In addition to sales activities adapted to changes in the business environment during the pandemic, including proposals to shift paper-based surveys online, the company actively held web seminars and exhibited at online trade shows. Profit margins also improved as a result of optimizing personnel allocation and reducing material costs through efficiency improvements.」

「In the IT services business, we provide BPO services including questionnaire tabulation, campaign administration, and health-related services. In October 2019, we upgraded the cloud-based health management system “LIFEDESK,” strengthening its functions and services. We also commercialized a service that converts paper-based medical examination results into data using OCR and began sales activities. Results have included securing new quotation opportunities under a new sales structure that has strengthened collaboration between the sales and business divisions.」

「During the quarter, LIFEDESK, a cloud-based health management system, was upgraded in October, strengthening its functionality and services. In addition, a service to digitize paper-based health examination results using OCR was commercialized, and sales efforts were advanced.」

「The service menu includes the HPM Score Diagnostic Service, launched in July 2018 to score employee health and visualize the health status of individuals, organizations and companies, and LIFEDESK, a cloud-based health management system that has continued to be developed since the previous fiscal year. These services are being marketed together with outsourced stress-check services.」

「In July 2018, the HPM Score Assessment Service was launched. The service scores employees' health and visualizes the health status of individuals, organizations, and companies.」

「Preparations also progressed for launching the “HPM Score Assessment Service” in the next fiscal year, which scores employees' health and visualizes the health status of individuals, organizations, and companies.」

「An employee satisfaction survey package was launched, and promotional activities combining it with stress checks were rolled out.」

「A seminar was held on the theme of health and productivity management, along with promotional activities introducing the cloud-based health management system “LIFEDESK,” which was launched in the previous fiscal year. Additional functions and modifications for “LIFEDESK” also progressed. An employee satisfaction survey package was launched, and combined service offerings with stress checks are planned for the future.」

「Outsourced stress-check projects from EAP service providers exceeded the initial plan because companies conducted their stress checks earlier than in the previous fiscal year, resulting in a 14.3% year-on-year increase in EAP revenue. For the cloud-based health management system “LIFEDESK,” launched in the previous fiscal year, additional functions and modifications were prioritized while promotional activities continued. Planning also progressed for an EAP-related package service designed to lead to end users adopting “LIFEDESK” following standalone sales of the package.」

「Revenue from EAP-related services, centered on stress checks, was ¥222 million in the current fiscal year, up from ¥53 million in the previous fiscal year. For the stress-check package service offered, an English version was launched in March 2017 for companies with employees whose native language is not Japanese, strengthening the service lineup. In May 2017, the cloud-based health management system “LIFEDESK” was also launched.」

「株式会社ジイズスタッフ is pursuing specialization by expanding BPO solutions related to the health and education of working people, with particular emphasis on product development and order acquisition in the EAP (Employee Assistance Program) field.」

「株式会社ジイズスタッフ is pursuing specialization by expanding BPO solutions related to the health and education of working people, with particular emphasis on product development and order acquisition in the EAP (Employee Assistance Program) field.」

「We will establish a structure capable of providing one-stop services targeting the health and education sectors, and transform our business structure into one focused on high-value-added services that provide customers with business proposals and consulting.」