Enhancing the Value of Support Operations Through Big Data, Customer Databases, Access Logs and VOC
First written in FY2016-Q3. 23 of 29 entries say "Advanced", first in FY2017-Q1. Latest entry: 2026-09-18.
74 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「Going forward, the company will apply this expertise to establish a competitive advantage in the BPO market by advancing it into faster and more accurate AI-driven business processing and analytics services. In AI development, it will strengthen development not only through in-house development, as it has done to date, but also through collaboration with the Change HD Group, enabling it to provide higher-value-added services. It will also reorganize its sales organization into dedicated teams for each field and establish a structure capable of closely identifying market conditions and customer needs, thereby focusing on creating new projects and increasing project unit prices.」
The company is giving concrete form to AI utilization through the transition from improving the efficiency of existing operations to BPO business processing and analytics services, AI development through in-house development and collaboration with Change HD, and dedicated sales organizations by field. - FY2025-H1AdvancedAnnual report
「The company strengthened profitability management at each center providing services to customers, implemented generative AI in its inquiry-response system, developed a translation system using generative AI to recognize proper nouns and focused on more efficient operation of systems, including existing systems. As a result, it absorbed shareholder-benefit expenses and posted higher profit.」
The company gave concrete form to higher-value utilization of existing AI and systems by implementing generative AI in its inquiry-response system, developing a generative-AI translation system that recognizes proper nouns, and improving system operating efficiency. - FY2021-Q2RestatedAnnual report
「Against this backdrop, the company focused on the video sector, which continued to grow even during the COVID-19 pandemic. By leveraging its accumulated expertise and AI, it achieved high operating efficiency and increased sales.」
The company continues efforts to apply its accumulated operational expertise and higher-value AI utilization to the video sector, pursuing greater efficiency and revenue growth. - FY2020-Q3AdvancedAnnual report
「Against this backdrop, the company focused on the video sector, which continued to grow even during the COVID-19 pandemic. By leveraging its accumulated expertise and AI, it achieved high operating efficiency and increased sales.」
The company is applying its accumulated operational expertise and higher-value data utilization to the video sector, documenting efforts to improve efficiency and expand sales through its combination with AI. - FY2019RestatedAnnual report
「The group prevents inappropriate comments and other content from being posted on social web services through monitoring by personnel and systems. However, rather than specializing solely in post monitoring, it also analyzes trends in post data and user attributes and provides clients with information and consulting services usable for marketing and product planning and development.」
The company continues its policy of enhancing service value by providing information and consulting based on analyses of post data and user attributes, in addition to monitoring by personnel and systems. - FY2018-Q2AdvancedAnnual report
「By combining this service with existing AI solutions provided by E-Guardian, including the AI-based image recognition system “ROKA SOLUTION” and the image object-detection system “Kiducoo AI,” the company can monitor videos from multiple perspectives.」
The company expanded the use of AI into a service for multifaceted video monitoring by combining its existing AI image-recognition and object-detection systems. - FY2018-Q1AdvancedAnnual report
「In addition, by deploying services using the image object-detection system “Kiducoo AI” to patrol for copyright infringement caused by the unauthorized use of logos and characters in advertisements and to collect marketing data, the company worked to win projects and expand sales.」
The company expanded the scope of Kiducoo AI beyond copyright-infringement patrols to the collection of marketing data. - FY2017AdvancedAnnual report
「In addition, the company began providing a service using the image object-detection system “Kiducoo AI,” launched in May 2017, to patrol for copyright infringement resulting from the unauthorized use of logos and characters in advertisements for corporate products and services.」
The company applied its AI image analysis service to patrolling for copyright infringement caused by the unauthorized use of logos and characters in advertisements. - FY2017-Q3AdvancedAnnual report
「In May 2017, the company began providing “Kiducoo AI,” a new AI system that automatically analyzes images from social media and online advertising to support corporate marketing. By combining the company’s AI technology with the latest object-detection algorithms, the system automatically analyzes and tags elements contained in image data from social media and online advertising.」
The company expanded the application of its accumulated data analysis and operational expertise into AI image analysis and began providing Kiducoo AI in May 2017. - FY2017-Q2AdvancedAnnual report
「The company leveraged its big data analysis expertise developed through monitoring and screening posts on social media and elsewhere to detect keywords related to information-leakage risks in email files, helping prevent internal misconduct by employees and protect important corporate information. By enhancing service value, it sought to deepen sales to existing customers, develop new customers, win customers from competitors and expand market share.」
The company applied its accumulated big data analysis expertise to keyword detection in corporate emails for preventing internal misconduct and protecting information. - FY2017-Q1AdvancedAnnual report
「In “Team AR (*) Guardian,” established in July 2016, the company began providing a service that database-indexed and supplied “spot information” comprising location data and images to developers of AR games and applications, as AR technology increasingly came to be used beyond games, including in tourism. By leveraging its extensive social listening expertise and accumulated big data, the service identifies “popular spots” and “restricted areas” in the target region, enabling the efficient collection of spot information.」
The company applied its social listening expertise and accumulated big data to a spot information service using location data and images. - FY2016RestatedAnnual report
「However, rather than specializing solely in post monitoring, the company also analyzed trends in post data and user attributes and provided clients with information and consulting services usable for marketing and product planning and development.」
The company provides information and consulting services based on analyses of post data and user attributes, continuing to deliver value beyond monitoring operations. - FY2016-Q3First statedAnnual report
「Based on analyses of big data from social media and operational expertise developed through support services, including customer databases, web access logs and VOC, we provided methods for building, designing and operating support systems suited to every target and situation. By increasing the value of our services, we sought to deepen relationships with existing customers, develop new customers, win customers from competitors and expand our market share.」
The Group uses multiple data sources and operational expertise to provide support-system construction, design and operation services, with the aim of deepening existing-customer relationships, developing new customers, winning customers from competitors and expanding market share.