Expanding Social Support from Moderation and CS to Operations and Analytics

「During the consolidated fiscal year, identity verification operations in fintech-related services and customer support for e-commerce and online flea-market sites grew. The company also strengthened its sales structure and worked to develop new customers, resulting in higher sales from new customers across its social support business.」

「During the interim consolidated accounting period, customer support and monitoring services for e-commerce and online flea-market sites grew, while existing customer support and identity verification projects also expanded in fintech-related services. In addition, the company focused on proposals to enterprises and government agencies to expand its business base, resulting in the acquisition of a major project from a central government ministry.」

「The company continued efforts to deepen relationships with existing customers and acquire new projects to expand its enterprise digital BPO business. In addition, it proceeded with preparations to transfer existing outsourced operations of the Change HD Group to the company. It also began jointly developing services with the Change HD Group, launching multiple services including the “Furusato Tax Portal Operations BPO Service.”」

「During the first quarter of the consolidated cumulative period, customer support for e-commerce and online flea-market sites expanded steadily. The company also worked to deepen relationships with existing customers and acquire new projects to expand its enterprise digital BPO business.」

「The company also actively pursued the provision of new services, including the launch of an “SNS Risk Instant Detection Service” for the food and restaurant industries that instantly detects and reports risk-related posts on social media and supports responses.」

「The eKYC service expanded amid the establishment of customer support related to e-commerce site use during the COVID-19 pandemic, the spread of cashless payments and stricter identity verification requirements.」

「The eKYC service expanded amid the establishment of customer support for e-commerce sites during the COVID-19 pandemic, the spread of cashless payments driven by the growth of fintech, and stricter identity verification requirements. In addition, the company established an integrated support structure, in partnership with Fabeee株式会社, covering everything from corporate DX initiatives through customer support operations.」

「In partnership with E-Guardian Vietnam, the company began providing “Quick Work,” an outsourcing support service handling back-office operations for startups.」

「To meet growing demand for video monitoring and cashless-payment merchant screening, the company expanded and relocated its Tokyo Center, increased the floor space of its Osaka Center, and strengthened its operating structure.」

「Against a backdrop of growing demand for remote identity verification, the company provided a total eKYC outsourcing service covering online identity verification (eKYC) through customer support, operating 24 hours a day, 365 days a year.」

「Against this backdrop, the company focused on the video sector, which continued to grow even during the COVID-19 pandemic. By leveraging its accumulated expertise and AI, it achieved high operating efficiency and increased sales.」

「The company developed “hinagata,” a new customer support system. By integrating email templates and tools, it improved quality and operating efficiency and worked to enhance customer satisfaction.」

「Against this backdrop, the company focused on the video sector, which continued to grow even during the COVID-19 pandemic. By leveraging its accumulated expertise and AI, it achieved high operating efficiency and increased sales.」

「In the growing social web services market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on deepening sales to existing customers. In addition, by applying its accumulated expertise across businesses, it increased sales in growth markets such as cashless payments, the sharing economy and edtech.」

「In the growing social web services market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on deepening sales to existing customers. In addition, against a backdrop of concerns over illegal transactions in CtoC services, it launched a CtoC patrol service that detects fraudulent transactions by searching for keywords on social media.」

「In the rapidly growing social media market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on deepening sales to existing customers. In addition, it began providing an identity verification service for the sharing economy in the expanding sharing economy sector.」

「In the growing social web services market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on deepening sales to existing customers. In addition, as the fintech market was expected to expand, it provided the online identity verification service “eKYC” to address demand for simpler identity verification procedures required to open accounts for cashless-related services.」

「In the growing social web services market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on deepening sales to existing customers. In addition, for CtoC services, it provided a one-stop service covering identity verification at service launch, monitoring for fraudulent transactions and CtoC patrol services.」

「In the growing social web services market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on deepening sales to existing customers. In addition, against a backdrop of concerns over illegal transactions in CtoC services, it launched a CtoC patrol service that detects fraudulent transactions by searching for keywords on social media.」

「In the rapidly growing social media market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on deepening sales to existing customers.」

「In the rapidly growing social media market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on deepening sales to existing customers. It also focused on the e-commerce and fintech sectors as new areas.」

「In response to these circumstances, the Company began providing “TextVoice,” an AI system that monitors video content to determine whether it constitutes copyright infringement, a violation of the Pharmaceuticals and Medical Devices Act or other violations.」

「The Company focused on sales efforts to replace existing providers for new game CS customers using LINE customer support.」

「From April 2017, the Company began providing a chatbot-based CS service as a sales and operations partner for “LINE Customer Connect,” a corporate CS service using the LINE communications app operated by ＬＩＮＥ株式会社 (hereinafter, “LINE”).」

「The Company began providing a chatbot-based CS service as a sales and operations partner for “LINE Customer Connect,” a corporate CS service using the LINE communications app operated by ＬＩＮＥ株式会社 (hereinafter, “LINE”). Because CS through LINE requires greater real-time responsiveness than channels such as email, the Company sought to maximize the value of its strengths, namely the communication skills developed through CS and the text interpretation skills developed through online content monitoring, enhance service value, deepen sales to existing customers, acquire new customers and encourage switching from competitors, with the aim of expanding its market share.」

「For its artificial intelligence-based content monitoring system “E-Trident,” the Company added a corporate email monitoring service. As deteriorating working environments, including exploitative companies and deaths from overwork caused by long working hours, have become social issues and companies urgently need to respond to “work-style reform,” the Company added corporate emails to the monitoring scope of “E-Trident” to meet corporate demand for the early detection of information leaks by malicious employees and employee concerns relating to mental health.」

「In the rapidly growing social media market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on winning large-scale projects. It pursued deeper sales to existing customers, new customer acquisition and switching from competitors, with examples including work related to the Tokyo Olympic and Paralympic Games and monitoring illegal uploads and copyright-infringing videos on video-sharing websites, with the aim of expanding its market share.」

「In the rapidly growing social media market, the Company focused on launching a wide range of new services, including operations and analytics in addition to monitoring and CS, and on winning large-scale projects. It also launched a LINE Official Account operations outsourcing service that provides the operational support required to manage LINE Official Accounts 24 hours a day, 365 days a year. The service handles production scheduling and management, posting on behalf of account operators, content monitoring and report preparation, thereby enhancing service value. The Company sought to expand its market share through deeper sales to existing customers, new customer acquisition and switching from competitors.」

「In the rapidly growing social media market, we focused on launching a wide range of new services, including operations and analytics in addition to moderation and CS, and on winning large-scale projects.」