Customer Churn and Contract Renewal Risk
First written in FY2023. 2 of 5 entries say "Mitigated", first in FY2024. Latest entry: 2026-08-14.
29 other companies' latest entry also says "Restated".
- 2026-08-14RestatedFinancial results briefing materials
「As in the previous fiscal year, there were no material cancellations during the current fiscal year.」
The company again reported that no material customer cancellations had occurred, indicating that customer cancellation risk remained low, as in the previous period. - FY2025RestatedAnnual report
「To reduce this further, we believe it is important to identify customer needs promptly as they change due to legal and regulatory amendments and to establish a customer-success structure that improves customer satisfaction through enhanced functionality or quality.」
The company says the declining trend in gross churn continued in the fiscal year ended December 2025 and identifies responding to customer needs and establishing a customer-success structure as future countermeasures. - 2026-02-27MitigatedManagement Planning
「As in the previous fiscal year, there were no material churn events during the current fiscal year.」
The company reported no material churn events and indicated that the current fiscal year's gross churn rate ranged from 0.5% to 1.5%, with the latest figure at 0.75%. - FY2024MitigatedAnnual report
「Gross churn declined because the cancellation is no longer included in the measurement period and no large customer terminated its contract in the fiscal year ended December 2024.」
Gross churn declined in the fiscal year ended December 2024 because no large customer canceled. The company continues to identify customer-needs analysis, feature enhancement, and customer-success initiatives as countermeasures. - FY2023First statedAnnual report
「Gross churn increased in the fourth quarter of the fiscal year ended December 2023 because a large customer terminated its contract.」
The company explains that a large customer cancellation in the fourth quarter of the fiscal year ended December 2023 increased gross churn. Failure by a major customer to renew its contract is identified as a risk.