Expansion of Prime Business

「During the consolidated fiscal year, we expanded the business areas of products and services and solutions to a certain extent and increased Prime revenue, but the Prime revenue ratio declined slightly due to an increase in orders for SIer projects.」

「During the consolidated fiscal year, we were able to expand the business areas of products and services and solutions to a certain extent. However, in addition to an increase in orders for SIer projects, some Prime projects required more work hours than expected. As a result, the Prime Business did not expand as planned, leading to declines in Prime revenue and the Prime revenue ratio.」

「For “Hotel Uriage Meister,” an accounts receivable management system for hotels and inns, we continued using distributors in addition to our conventional direct sales to expand sales channels. We have also been airing TV commercials to raise product awareness since July 2024.」

「By organizing and sharing the sales expertise held by the Sales Headquarters, we strengthened sales capabilities for winning system development orders and our consultative capabilities for solving customer problems. We surveyed and analyzed the sales competencies of employees at the managerial level throughout the company, identifying the capabilities that should be strengthened among our sales personnel. For “Hotel Uriage Meister,” an accounts receivable management system for hotels and inns, we worked to use distributors in addition to our conventional direct sales to expand sales channels. For “SWING,” an integrated welfare system for social welfare corporations, we conducted a cloud migration and switching campaign in light of the ongoing shift to cloud services, which was used by many customers.」

「By organizing and sharing the sales expertise held by the Sales Headquarters, we strengthened sales capabilities for winning system development orders and our consultative capabilities for solving customer problems. We also launched a survey to train sales personnel with strong proposal capabilities and strengthen their skills. For “Hotel Uriage Meister,” an accounts receivable management system for hotels and inns, we worked to use distributors in addition to our conventional direct sales to expand sales channels.」

「We organized and shared the sales expertise held by the Sales Headquarters, strengthened sales capabilities for system development and promoted order growth through consultative sales aimed at solving customer problems. For the accounts receivable management system for hotels and inns, we worked to expand sales channels by using distributors in addition to our conventional direct sales.」

「We were registered as an IT implementation support provider for “IT Introduction Subsidy 2023,” operated by the Ministry of Economy, Trade and Industry and the General Incorporated Association Service Design Promotion Council. Our products were also certified as eligible for the subsidy.」

「We increased staffing at the Sales Headquarters and promoted order growth through consultative sales aimed at strengthening sales of products and services and solving customer problems. We promoted cross-selling by leveraging the consolidation of the sales organization for the product business, including making proposals to existing customers with detailed explanations of other products.」

「We increased staffing at the Sales Headquarters and promoted order growth through consultative sales aimed at strengthening sales of products and services and solving customer problems.」

「For “Hotel Uriage Meister,” an accounts receivable management system for hotels and inns, we launched the “Now is the time for cost-effective accounts receivable process efficiency! Support Campaign” in anticipation of the with-COVID and post-COVID environment. As a result, we won 4 new projects involving 4 corporations and 6 facilities. We also began doing business with a major machinery manufacturer. We are advancing the deployment of the autonomous mobile service robot “AYUDA” and the AI robot “AYUDA-MíraMe,” which supports infectious disease control measures, at various locations.」

「To expand the Prime Business, we newly established the Prime Services Sales Headquarters in July 2021. For “Hotel Uriage Meister,” an accounts receivable management system for hotels and inns, we launched the “Now is the time for cost-effective accounts receivable process efficiency! Support Campaign” in anticipation of the with-COVID and post-COVID environment. We also began doing business with a major machinery manufacturer. We conducted demonstration projects for the autonomous mobile service robot “AYUDA” and the AI robot “AYUDA-MíraMe,” which supports infectious disease control measures. We also exhibited them at multiple trade shows.」

「To expand the Prime Business, we newly established the Prime Services Sales Headquarters in July 2021. For “Hotel Uriage Meister,” an accounts receivable management system for hotels and inns, we launched the “Now is the time for cost-effective accounts receivable process efficiency! Support Campaign” in anticipation of the with-COVID and post-COVID environment. We also began doing business with a major machinery manufacturer.」

「Under “e. Further Expansion of the Prime Business,” we continue to strengthen sales and improve the functionality of our proprietary products, while continuing to conduct research and development aimed at creating new solutions. For “SWING,” an integrated welfare system for social welfare corporations, we are developing a next-generation system based on industry conditions and customer needs. For “Hotel Uriage Meister,” an accounts receivable management system for hotels and inns, we launched the “Now is the time for cost-effective accounts receivable process efficiency! Support Campaign” in anticipation of the with-COVID and post-COVID environment.」

「To further expand the Prime Business, we will invest in new products, services and solutions. In particular, for the development of proprietary products, we will focus on training engineers and strengthening research and development, aiming to further enhance corporate value by expanding this business.」

「To further expand the Prime Business, we established the Prime Business Division in July 2020 to promote the Prime Business as our main business. We conducted demonstration projects for AYUDA, an autonomous mobile service robot under development for sale in Japan, at Fujisawa City Hall, Yokosuka City Hall and Hotel Daiichi Inn Shonan. From April 2021, we introduced AYUDA on a trial basis at Fujisawa City Hall, where it provides visitor guidance services in the entrance of an annex. Based on the results of the trial introduction, we are proceeding with preparations to begin full-scale sales.」

「To further expand the Prime Business, we established the Prime Business Division in July 2020 to promote the Prime Business as our main business. We also conducted demonstration projects at Fujisawa City Hall and Yokosuka City Hall aimed at selling AYUDA, an autonomous mobile service robot under development, in Japan.」

「We remain focused on research and development, including development of speech recognition functions using AI, aimed at selling in Japan “AYUDA,” an autonomous mobile service robot developed by our Taiwanese business partner 凌群電脳股份有限公司 (SYSCOM). In September 2020, we conducted AYUDA demonstration projects at Fujisawa City Hall for the second time and at Yokosuka City Hall for the first time, verifying the effectiveness of using robots in administrative services.」

「“AYUDA,” an autonomous mobile service robot under development for sale in Japan, was selected for a demonstration project under Kanagawa Prefecture’s Robot Coexistence Plan, and we conducted the demonstration at Terrace Mall Shonan in the Robot Town area of the Sagami Robot Industry Special Zone. We also actively exhibited the robot at trade shows including CEATEC 2019 and the International Robot Exhibition. The CIJ Financial Business Division and Nippon Financial Engineering Co., Ltd. advanced the joint development of a corporate sales support system for financial institutions. We revamped the contract management system “Ofigo Contract Management,” which specializes in managing and operating executed contracts, into “Ofigo Contract Management Fácil,” a product that can be implemented at a lower cost while retaining its existing functionality and usability, with the aim of further expanding sales.」

「“AYUDA,” an autonomous mobile service robot under development for sale in Japan, was selected for a demonstration project under Kanagawa Prefecture’s Robot Coexistence Plan, and we conducted the demonstration at Terrace Mall Shonan in the Robot Town area of the Sagami Robot Industry Special Zone. We also actively exhibited the robot at trade shows including CEATEC 2019 and the International Robot Exhibition. In addition, the CIJ Financial Business Division and Nippon Financial Engineering Co., Ltd. advanced the joint development of a corporate sales support system for financial institutions.」

「As in the previous fiscal year, we continued efforts to strengthen sales and improve the functionality of our proprietary products, while actively conducting research and development aimed at creating new solutions. We remain focused on research and development, including development of speech recognition functions using AI, aimed at selling in Japan “AYUDA,” an autonomous mobile service robot developed by our Taiwanese business partner 凌群電脳股份有限公司 (SYSCOM). As one result of these efforts, we exhibited “AYUDA” and our product, the paperless meeting system “SONOBA COMET,” at our 44th Annual General Meeting of Shareholders held on 26 September 2019, helping the shareholders who attended gain a deeper understanding of our company.」

「Conducted research and development, including development of speech recognition functions using AI, aimed at selling in Japan “AYUDA,” an autonomous mobile service robot developed by our Taiwanese business partner 凌群電脳股份有限公司 (SYSCOM). AYUDA was actively exhibited at multiple trade shows in Japan and Taiwan to raise its profile.」

「Conducted research and development, including development of AI-based Japanese speech recognition functions, aimed at selling in Japan “AYUDA,” an autonomous mobile service robot developed by our Taiwanese business partner 凌群電脳股份有限公司 (SYSCOM). We also exhibited “AYUDA” together with our proprietary product “Hotel Uriage Meister” at the International Hotel, Restaurant & Foodservice Exhibition (HOTERES JAPAN), held in Tokyo in February 2019. To make the paperless meeting system “SONOBA COMET” available to more customers, we began selling a Windows version in addition to the existing iOS version.」

「Conducted research and development, including development of AI-based speech recognition functions, aimed at selling in Japan “Ayuda,” an autonomous mobile service robot developed by Taiwan-based 凌群電脳股份有限公司 (SYSCOM). We also began selling a Windows-compatible version of the paperless meeting system “SONOBA COMET” so that more customers could use it.」

「As in the previous fiscal year, we continued efforts to strengthen sales and improve the functionality of our proprietary products, while actively conducting research and development aimed at creating new solutions. We are currently focusing on research and development to enable the deployment in Japan of “Ayuda,” a humanoid service robot developed by our Taiwanese business partner 凌群電脳股份有限公司 (SYSCOM Group), including Japanese speech recognition and integration with social networking services. As one result of these efforts, we exhibited “Ayuda” and our product, the paperless meeting system “SONOBA COMET,” at our 43rd Annual General Meeting of Shareholders held on 20 September 2018, helping the shareholders who attended gain a deeper understanding of our company.」

「We actively worked to strengthen sales of our proprietary products. We exhibited our proprietary products at the global IT conference World Congress on Information Technology (WCIT) 2017, held in September 2017, the Taipei Smart City Summit, Asia’s largest exhibition focused on IoT, held in March 2018, and COMPUTEX 2018, one of the world’s leading events focused on ICT and IoT, held in June 2018, and demonstrated the products to numerous visitors from around the world. We also extended to China and Macau the patent registration for technology related to our proprietary paperless meeting system “SONOBA COMET” and proceeded with preparations for future global expansion.」

「We actively worked to strengthen sales of our proprietary products. We exhibited the paperless meeting system “SONOBA COMET” at the global IT conference World Congress on Information Technology (WCIT) 2017, held in September 2017, and at the Taipei Smart City Summit, Asia’s largest exhibition focused on IoT, held in March 2018, and demonstrated the product to numerous visitors from around the world. We also extended the patent registration for technology related to this product to China and Macau and proceeded with preparations for future global expansion. We registered the trademarks for the hotel accounts receivable system “Hotel Uriage Meister” and the CIJ migration service “LeGrad (レグラッド)” to expand sales of our proprietary products and services.」

「To expand sales of our proprietary products and services, we registered the trademarks for the hotel accounts receivable system “Hotel Uriage Meister” and the CIJ migration service “LeGrad (レグラッド).”」

「Under “③ Expansion of the Prime Business,” we actively worked to strengthen sales of our proprietary products. We exhibited the paperless meeting system “SONOBA COMET” at the global IT conference World Congress on Information Technology (WCIT) 2017, held in Taiwan in September 2017, and demonstrated the product to numerous visitors from around the world. We also extended to China and Macau the patent registration for technology related to this product, originally obtained in Japan in November 2013, and proceeded with preparations for future global expansion.」

「By expanding our prime business, in which we work directly with end users, we will secure stable, recurring projects and strive to provide more attractive and convenient products and services.」

「Through our business alliance partner 凌群電脳股份有限公司 (the SYSCOM Group), we delivered our proprietary paperless meeting system, SONOBA COMET (ソノバコメット), to medical institutions in Taiwan.」

「Through our business alliance partner 凌群電脳股份有限公司 (the SYSCOM Group), we delivered our proprietary paperless meeting system, SONOBA COMET (ソノバコメット), to medical institutions in Taiwan. Building on this track record, we will continue to actively expand sales overseas, including in Taiwan.」

「③ Expansion of the prime business」

「By expanding our prime business, in which we work directly with end users, we will secure stable, recurring projects and strive to provide more attractive and convenient products and services.」