Improving operational efficiency through automated check-in, data analysis, and electronic document processing
First written in FY2020. 4 of 7 entries say "Advanced", first in FY2021. Latest entry: FY2024.
1 other company's latest entry also says "Advanced".
- FY2024AdvancedAnnual report
「R&B Hotel: 16 properties, integration of core operating systems」
The integration of the core operating systems at 16 R&B Hotel properties was listed in the capital expenditure results. - FY2023AdvancedAnnual report
「R&B Hotel: 9 properties, integration of core operating systems」
The integration of the core operating systems at 9 R&B Hotel properties was carried out as capital expenditure. - FY2023-Q3RestatedAnnual report
「On the cost side, we are also proceeding with the integration of the core operating systems for Washington Hotel Plaza and R&B Hotel. Unifying the systems is expected to increase flexibility in staff allocation, improve productivity, and reduce maintenance and future system modification costs.」
The integration of the core operating systems for the two hotel businesses is continuing, with expected benefits including greater flexibility in staff allocation, higher productivity, and lower maintenance and modification costs. - FY2023-Q2SoftenedAnnual report
「We are proceeding with the integration of the core operating systems for Washington Hotel Plaza and R&B Hotel, scheduled for completion in March next year. Unifying the systems is expected to increase flexibility in staff allocation and improve productivity, while reducing future system modification and maintenance costs.」
The scheduled completion of the core operating system integration changed from December 2022 to March 2023. The aims of improving productivity and reducing modification and maintenance costs through integration remain unchanged. - FY2022AdvancedAnnual report
「The integration of the core operating systems for Washington Hotel Plaza and R&B Hotel, which began during the current fiscal year, is scheduled for completion in December 2022. In addition to reducing running costs, we will seek to improve productivity by increasing flexibility in staff allocation between the two businesses.」
The integration of the core operating systems for the two hotel businesses was initiated as a measure to improve operational efficiency through automation and IT adoption. - FY2021AdvancedAnnual report
「In addition, we introduced a review analysis tool to visualize customer requests and complaints in real time and established a system for promptly implementing improvements, with the aim of enhancing customer satisfaction.」
A review analysis tool was introduced, establishing a system for identifying customer requests and complaints in real time. - FY2020First statedAnnual report
「b. Promoting mechanization and IT adoption: We will work to speed up information processing and improve the efficiency of routine operations. Automated check-in machines were installed at Takasaki Washington Hotel Plaza, where renovations were completed at the end of February 2020. R&B Hotel has already introduced automated payment machines dedicated to payment processing. We will improve front-desk efficiency by continuing to install automated check-in machines with a view to automating check-in operations.」
In addition to installing automated check-in machines at Takasaki Washington Hotel Plaza and automated payment machines at R&B Hotel, the Company will proceed with operating data analysis and electronic document processing.