Improving customer service and sales efficiency through the new retail system
First written in FY2018-Q1. 7 of 13 entries say "Advanced", first in FY2018. Latest entry: FY2026.
3 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「In IT-related operations, the company sought to improve operational efficiency and work arrangements through IT systems investment, while strengthening sales support, training and communication tools and working to improve productivity, and also conducted AI training and research into its applications.」
The company continues to pursue productivity improvements through IT systems investment, sales support, training, and AI training and application research. - FY2025AdvancedAnnual report
「In IT-related operations, the company sought to improve operational efficiency and work arrangements through IT systems investment, while strengthening sales support, training and communication tools and working to improve productivity, and also conducted AI training and research into its applications.」
The company expanded its IT initiatives beyond systems investment, sales support, training and communication tools to AI training and research into its applications. - FY2024AdvancedAnnual report
「In IT-related operations, the company sought to improve operational efficiency and work arrangements through systems investment, while strengthening sales support, training and communication tools and working to improve productivity.」
The company expanded systems investment to operational efficiency, work arrangements, sales support, training and communication tools, and worked to improve productivity. - FY2022AdvancedAnnual report
「Under the current circumstances, the company also worked to establish and operate infrastructure for remote work and web conferences and to strengthen cybersecurity measures.」
The company expanded its IT initiatives from sales support and training to remote work, web conferences and cybersecurity measures. - FY2021AdvancedAnnual report
「As a result, the company strengthened IT-enabled sales support, training and communication tools, among other initiatives, and worked to improve productivity per employee.」
The company continued to strengthen IT-enabled sales support, training and communication tools and worked to improve productivity per employee. - FY2021-Q2RestatedAnnual report
「The company strengthened IT-enabled sales support, training and communication tools, among other initiatives, and worked to improve productivity per employee.」
It continues to strengthen sales support, training and communication through the use of IT, including the new retail system. - FY2021-Q1AdvancedAnnual report
「As a result, the company strengthened IT-enabled sales support, training and communication tools, among other initiatives, and worked to improve productivity per employee.」
The company expanded its IT initiatives, including the new retail system, to sales support, training and communication, and worked to improve productivity. - FY2020ReframedAnnual report
「As a result, the company strengthened IT-enabled sales support, training and communication tools, among other initiatives, and worked to improve productivity per employee.」
The description of the initiatives has expanded from improving sales efficiency centered on the new retail system to strengthening IT-enabled sales support, training and communication tools. - FY2019-Q3RestatedAnnual report
「In the retail segment, the new retail system introduced in the previous fiscal year has enabled further improvements in customer service and sales efficiency going forward.」
It continues to improve customer service and sales efficiency through the new retail system introduced in the previous fiscal year. - FY2019-Q1AdvancedAnnual report
「Although labor shortages persisted after the start of the current fiscal year and the sales workforce declined year on year, productivity per employee improved through measures including improved sales efficiency and enhanced employee training following the introduction of the new retail system.」
It states that the new retail system improved productivity per employee even as the sales workforce declined. - FY2018AdvancedAnnual report
「Although revenue declined due to labor shortages and the conversion of company-operated sales offices to franchises, the company pursued improvements in sales efficiency and administrative efficiency through the introduction of the new retail system.」
It states that, in addition to improving sales efficiency through the new retail system, the company also worked to improve administrative efficiency. - FY2018-Q3RestatedAnnual report
「In the retail segment, the new retail system introduced in the previous fiscal year has enabled further improvements in customer service and sales efficiency going forward.」
It continues initiatives to improve customer service and sales efficiency through the new retail system introduced in the previous fiscal year. - FY2018-Q1First statedAnnual report
「In the retail segment, costs increased as a result of the new retail system introduced in the previous fiscal year, but the system has enabled further improvements in customer service and sales efficiency going forward.」
It states that the new retail system was introduced in the previous fiscal year and enabled the company to pursue better customer service and sales efficiency despite the associated increase in costs.