Core Business: Customer Growth and Expansion of Sales Areas
First written in FY2016. 14 of 36 entries say "Restated". Latest entry: 2026-11-05.
Chukyo Iyakuhin moved to the "Worse" side of this theme in 2018.
4 other companies' latest entry also says "Advanced".
- 2026-11-05AdvancedResults
「当社ヘルス・ケア事業の事業規模拡大、付加価値向上に寄与するものと判断したことから本事業を譲り受けることを決議いたしました。」
一般家庭向け配置薬の顧客を対象とする事業譲受を決定し、顧客拡充の施策を前進させた。 - FY2026RestatedAnnual report
「The company continued to purchase customer goodwill, increasing the number of new customers by approximately 20,000.」
The company continues to disclose the purchase of customer goodwill and an increase of approximately 20,000 new customers. - FY2026-H1RestatedAnnual report
「As part of efforts to strengthen the business base, the company worked to establish a stable earnings base by promoting the consignment sale of household medicines and other products, as well as to make sales to new customers and recurring sales.」
The company continues to expand its customer and earnings bases through the consignment sale of household medicines and other products, sales to new customers and recurring sales. - FY2025AdvancedAnnual report
「As a result, the company improved the value added provided to existing customers and sales efficiency, and made progress in developing new customers.」
The company disclosed improvements in the value provided to existing customers and in sales efficiency, as well as progress in developing new customers. - FY2025-H1WorsenedAnnual report
「However, although productivity per employee improved, revenue and segment profit declined because of the shortage of sales staff.」
Although productivity per employee improved, retail revenue and segment profit declined because of the shortage of sales staff. - FY2024AdvancedAnnual report
「February 2024 Opened the Fuchu Sales Office in Fuchu, Tokyo, marking the company's first entry into Tokyo」
In relation to its target of increasing customers and expanding the sales area, the company opened the Fuchu Sales Office and entered Tokyo for the first time. - FY2024-Q3RestatedAnnual report
「In the retail segment, as part of efforts to strengthen the business base, the company worked to establish a stable earnings base by promoting the consignment sale of household medicines and other products, as well as to make recurring sales to new customers.」
The company continues to promote the consignment sale of household medicines, recurring sales to new customers and the establishment of a stable earnings base. - FY2024-Q2RestatedAnnual report
「In the retail segment, as part of efforts to strengthen the business base, the company worked to establish a stable earnings base by promoting the consignment sale of household medicines and other products, as well as to make recurring sales to new customers.」
The company continues to expand its customer and earnings bases through the consignment sale of household medicines, sales to new customers and recurring sales. - FY2024-Q1RestatedAnnual report
「In the retail segment, as part of efforts to strengthen the business base, the company worked to establish a stable earnings base by promoting the consignment sale of household medicines and other products, as well as to make sales to new customers and recurring sales.」
The company continues to expand its customer and earnings bases through the consignment sale of household medicines, sales to new customers and recurring sales. - FY2023AdvancedAnnual report
「In the retail segment of the household medicines and other sales business (the healthcare business), the company opened new sales offices in Fujieda, Numazu, Ito and Hamamatsu-Nishi. As in the previous fiscal year, it purchased customer goodwill, increasing the number of new customers by approximately 20,000.」
Regarding customer growth and sales-area expansion in the retail segment, the company disclosed the opening of 4 new sales offices in Shizuoka Prefecture and an increase of approximately 20,000 new customers. - FY2023-Q3AdvancedAnnual report
「In addition, as a growth strategy, we purchased customer goodwill and, beginning in June, opened new sales offices in Fujieda, Numazu, Ito and Hamamatsu-Nishi in Shizuoka Prefecture, contributing to higher revenue.」
In relation to its target of increasing customers and expanding the sales area, the company disclosed that the purchase of customer goodwill and the opening of 4 new sales offices in Shizuoka Prefecture contributed to higher revenue. - FY2023-Q2RestatedAnnual report
「In addition, as a growth strategy, we purchased customer goodwill and, beginning in June, opened new sales offices in Fujieda, Numazu, Ito and Hamamatsu-Nishi in Shizuoka Prefecture.」
The company continues to disclose the expansion of its customer base and sales area through the purchase of customer goodwill and the opening of 4 new sales offices in Shizuoka Prefecture. - FY2023-Q1AdvancedAnnual report
「In addition, as a growth strategy, we purchased customer goodwill and opened new sales offices in Fujieda, Numazu, Ito and Hamamatsu-Nishi in Shizuoka Prefecture.」
In relation to its target of increasing customers and expanding the sales area, the company purchased customer goodwill and opened 4 new sales offices in Shizuoka Prefecture. - FY2022AdvancedAnnual report
「The retail segment of the household medicines and other sales business (the healthcare business) is our core business, and we will focus on actively hiring sales staff, as well as opening additional new locations and developing new customers.」
For the core retail business, the company explicitly identified new store openings and new customer development as challenges, and disclosed the opening of the Tsukuba and Saga Sales Offices and an increase of approximately 20,000 new customers during the fiscal year. - FY2022-Q3AdvancedAnnual report
「In addition, as a growth strategy investment, we opened new sales offices in Tsukuba, Ibaraki Prefecture, in April and Saga, Saga Prefecture, in November, and worked to expand our customer base.」
In relation to its target of increasing customers and expanding the sales area, the company opened a new Saga Sales Office in addition to the Tsukuba Sales Office. Meanwhile, revenue and segment profit in the household medicines and other sales business declined year on year. - FY2022-Q2WorsenedAnnual report
「However, in the household medicines and other sales business, although customers' awareness of infection prevention had increased from the previous period, sales and segment profit declined because shortages of disinfectant alcohol products, masks and other items had been resolved and orders were expected to be deferred. As a result, revenue was ¥2,302 million, down 11.7% year on year, and segment profit was ¥9 million, down 87.5% year on year.」
In the retail and wholesale business, which targets customer growth and sales-area expansion, revenue and segment profit fell below the levels of the same period of the previous year. - FY2022-Q1AdvancedAnnual report
「In addition, as a growth strategy investment, we opened a new Tsukuba Sales Office in Ibaraki Prefecture in April and worked to acquire new customers.」
In relation to its target of increasing customers and expanding the sales area, the company disclosed the concrete development of opening a new Tsukuba Sales Office. - FY2021-Q3RestatedAnnual report
「The company worked to establish an earnings base through stable, customer-led sales that were not dependent on the number of sales employees by strengthening the consignment of household medicines and other products, as well as to make new and recurring sales to all customers.」
The company continues to expand its customer and earnings bases by strengthening product consignment and making new and recurring sales to all customers. - FY2021-Q2RestatedAnnual report
「In the retail segment, as part of the medium-term management plan's initiative to strengthen the business base, the company worked to establish an earnings base through stable, customer-led sales that were not dependent on the number of sales employees by strengthening the consignment of household medicines and other products, as well as to make new and recurring sales to all customers.」
The company continues to establish a customer-led earnings base by strengthening the consignment of household medicines and by making new and recurring sales. - FY2021-Q1AdvancedAnnual report
「As an investment in its growth strategy, the company opened a new Hiroshima Sales Office in Hiroshima Prefecture in June and worked to acquire new customers.」
In relation to its target of increasing customers and expanding the sales area, the company disclosed the concrete development of opening a new Hiroshima Sales Office. - FY2020WorsenedAnnual report
「Revenue declined 1.7% from the previous fiscal year to ¥5,166 million. This was mainly because, although the household medicines and other sales business (retail segment) undertook initiatives including the sale of new products under the medium-term management plan and the 70th anniversary of its founding, as well as improvements in sales efficiency through the introduction of direct travel between home and customers, revenue declined partly because of the decrease in sales staff. As a result, revenue from the household medicines and other sales business (retail segment) declined 3.0% from the previous fiscal year to ¥3,898 million.」
In the retail segment, which targets customer growth and sales-area expansion, the company promoted new-product sales and direct travel between home and customers, but retail revenue declined 3.0% year on year due to the decrease in sales staff. - FY2020-Q3RestatedAnnual report
「The company also sought to establish a stable, customer-led earnings base that was not dependent on the number of sales employees by strengthening the consignment of products to customers. As a result, although the number of sales employees declined, revenue in the third quarter (October to December) exceeded that of the same period of the previous year.」
Although third-quarter revenue exceeded that of the same period of the previous year despite the decline in sales staff, the disclosure does not indicate any new quantitative progress in increasing the number of customers or expanding the sales area itself. - FY2020-Q2AdvancedAnnual report
「In the retail segment, the company secured operating hours and improved sales efficiency by organizing the territories covered by sales employees nationwide and introducing direct travel between home and customers. It also sought to establish a stable, customer-led earnings base that was not dependent on the number of sales employees by strengthening the consignment of products to customers. As a result, although the number of sales employees declined, revenue in the second quarter (July to September) was broadly maintained at the level of the same period of the previous year.」
Despite a decline in sales staff, the company broadly maintained second-quarter revenue at the previous year's level by strengthening product consignment and taking other measures, and aims to establish a stable, customer-led earnings base. - FY2020-Q1WorsenedAnnual report
「Although the number of visits to customers increased, it declined overall because the assigned territories were changed. As a result, revenue for the first quarter was ¥1,270 million, down 7.5% year on year.」
Although the number of visits to customers increased, revenue declined because the assigned territories were changed, affecting progress toward increasing customers and expanding the sales area. - FY2019WorsenedAnnual report
「Revenue declined 4.3% from the previous fiscal year to ¥5,255 million, due to labor shortages and the conversion of directly operated sales offices into franchise locations.」
While targeting customer growth and sales-area expansion, the company saw total revenue decline 4.3% due to labor shortages and the conversion of directly operated sales offices into franchise locations. - FY2019-Q3WorsenedAnnual report
「Although the shortage of sales staff was resolved by hiring additional employees, revenue declined because it took time to train the new hires. Sales activities were also affected to a considerable extent by the torrential rains in western Japan and the earthquake in Hokkaido, among other events.」
Although the shortage was resolved by hiring additional sales staff, revenue declined because of the time required to train new employees and the impact of natural disasters, which continues to affect progress in the retail business toward increasing customers and expanding the sales area. - FY2019-Q2WorsenedAnnual report
「Although the shortage of sales personnel was resolved by hiring additional employees, revenue declined because training new employees required time. Sales activities were also affected to some extent by the torrential rain disaster in western Japan and the earthquake in Hokkaido. Consequently, revenue for the second quarter was ¥2,541 million, down 4.8% year on year.」
Although the shortage of sales personnel was resolved through additional hiring, revenue declined due to the burden of training new employees and the impact of natural disasters, adversely affecting progress in the retail business, including expansion of the customer base. - FY2018WorsenedAnnual report
「Revenue was ¥5,493 million, down 6.4% from the previous fiscal year, due to labor shortages and the conversion of company-operated sales offices to franchise operations.」
While the company continues to target customer growth and expansion of sales areas, labor shortages and the conversion of company-operated sales offices to franchise operations contributed to lower revenue. - FY2018-Q3Continued sluggish growth in sales to new customersAnnual report
「In the retail segment of the household medicines and other products sales business, we focused on selling seasonal products such as far-infrared bedding and gifts, but sales to new customers did not grow, resulting in lower revenue.」
Although the company focused on selling seasonal products, sales to new customers did not grow and revenue declined. Stagnation against the goal of increasing customers and expanding sales areas continues. - FY2018-Q2Stagnation in customer base growthAnnual report
「In the retail segment of the household medicines and other products sales business, we pursued new customer acquisition company-wide to respond to generational changes among customers. Although we were able to broadly maintain the total number of customer accounts, sales to new customers did not grow enough to offset the decline in continuing customers, resulting in lower revenue.」
The company states that, despite company-wide efforts to acquire new customers, the total number of customer accounts did not increase and sales to new customers failed to offset the decline in continuing customers. - FY2018-Q1RestatedAnnual report
「The healthcare business, specifically the retail segment of the household medicines and other products sales business, is our core business. We will develop products and services that generate consumer needs by leveraging our strength in direct customer interaction, and will further increase the number of customers and expand our sales areas while remaining closely rooted in local communities and seeking to satisfy customers.」
The company continues to target customer growth and expansion of sales areas through product and service development, with the retail segment as its core business. - FY2017RestatedAnnual report
「The healthcare business, specifically the retail segment of the household medicines and other products sales business, is our core business. We will develop products and services that generate consumer needs by leveraging our strength in direct customer interaction, and will further increase the number of customers and expand our sales areas while remaining closely rooted in local communities and seeking to satisfy customers.」
The company continues to target expansion of its customer base and sales areas through product and service development, with the retail segment as its core business. - FY2017-Q3RestatedAnnual report
「The healthcare business, specifically the retail segment of the household medicines and other products sales business, is our core business. We will develop products and services that generate consumer needs by leveraging our strength in direct customer interaction, and will further increase the number of customers and expand our sales areas while remaining closely rooted in local communities and seeking to satisfy customers.」
The company continues to target expansion of its customer base and sales areas through product and service development, with the retail segment as its core business. - FY2017-Q2RestatedAnnual report
「In the retail segment, in addition to the Joetsu and Kurume Sales Offices opened in the previous fiscal year, we pursued new customer acquisition company-wide within existing sales offices, focusing on developing our customer base and consigning products to customers, while working to conduct sales activities centered on customer needs.」
The company continues to pursue customer growth through sales office expansion, new customer acquisition and development of its customer base. - FY2017-Q1RestatedAnnual report
「The healthcare business, specifically the retail segment of the household medicines and other products sales business, is our core business. We will develop products and services that generate consumer needs by leveraging our strength in direct customer interaction, and will further increase the number of customers and expand our sales areas while remaining closely rooted in local communities and seeking to satisfy customers.」
The company continues to target expansion of its customer base and sales areas through product and service development, with the retail segment as its core business. - FY2016First statedAnnual report
「The healthcare business, specifically the retail segment of the household medicines and other products sales business, is our core business. We will develop products and services that generate consumer needs by leveraging our strength in direct customer interaction, and will further increase the number of customers and expand our sales areas while remaining closely rooted in local communities and seeking to satisfy customers.」
The company explicitly identifies the retail segment as its core business and combines product and service development with customer growth and regional expansion.