Strengthening the Project Review Framework and Ensuring Quality
First written in FY2019. 9 of 15 entries say "Advanced", first in FY2020-Q1. Latest entry: FY2024.
No other company in this theme has enough history to compare yet.
- FY2024AdvancedAnnual report
「For projects launched on or after 1 August 2024, the company has established a refund scheme under which it refunds project supporters an amount equivalent to their support purchase if the return has not arrived within a specified period and the project operator has not issued a refund, thereby seeking to prevent problems.」
In addition to the existing review and monitoring systems, the company established a refund scheme covering projects launched on or after 1 August 2024. - FY2024-Q2AdvancedAnnual report
「For supporters, the company further strengthened the environment in which they can enjoy support purchases with greater confidence by displaying on project pages a unique mark awarded to recommended project operators certified under the company's standards, as well as operator ratings submitted by supporters.」
In addition to displaying the existing recommended operator mark, it also displayed supporter ratings of operators on project pages, expanding the visibility of project information. - FY2024-Q1AdvancedAnnual report
「The company strengthened the environment in which supporters can enjoy support purchases with greater confidence by awarding a unique mark to recommended project operators certified under the company's standards and displaying it on the website.」
In addition to the existing review and quality standards, it certified recommended project operators under those standards and displayed a unique mark on the website, providing a more concrete environment in which supporters can use the service with confidence. - FY2023RestatedAnnual report
「The company has established the Makuake Basic Policy and Makuake Quality Standards, clarified the criteria for listing projects, and developed internal guidelines. It conducts reviews and checks with due regard for the feasibility of individual projects, legal compliance, and assessments of project operators.」
It reconfirms the quality assurance framework through the basic policy and quality standards, category-specific reviews, and checks by curators and the Project Legal Affairs Bureau. - FY2022-Q3RestatedAnnual report
「The matching rate between creators and supporters, which had been declining due to the increased workload of curators and the challenge of providing users with opportunities to discover new products and services as the number of projects increased, rose slightly through stronger recruitment and training of curators and screening personnel and the development of new functions. The company aims to achieve further improvements.」
It explains that recruitment and training of review personnel and new feature development continued, and that CVR increased slightly. No newly completed initiatives are indicated in the quality or review systems themselves. - FY2022-Q2AdvancedAnnual report
「The matching rate between creators and supporters, which had been declining due to the increased workload of curators and the challenge of providing users with opportunities to discover new products and services as the number of projects increased, rose slightly as a result of stronger recruitment of curators and screening personnel, the transition of both divisions to a new organizational structure, and the development of new functions centered on the app.」
It states that recruitment of review personnel was strengthened, the transition to a new organisational structure was advanced, and new app-focused features were developed, resulting in a slight increase in CVR. - FY2022-Q1AdvancedAnnual report
「As an improvement measure, the company strengthened recruitment of curators and screening personnel and began transitioning both divisions to a new organizational structure.」
It describes strengthening the recruitment of review personnel and beginning the transition to a new organisational structure in response to the decline in CVR and the increase in the number of projects. - FY2021AdvancedAnnual report
「The policy is to continue improving the review and monitoring systems and focus on preventing problems from occurring.」
In addition to continuing to improve review criteria and systems, the company reviewed and brought forward its recruitment plan and reorganised its structure in response to staffing shortages in the Quality Assurance Division. - FY2021-Q3Recognition of staffing challenges in the Legal and Review functionAnnual report
「It was recognised that challenges existed in the recruitment and training of curators and Legal, Review and Monitoring personnel, the detailed examination of workflows, and the development of an operational system.」
In response to the increase in the number of listed projects, it explicitly identifies challenges involving the recruitment and training of Legal and Review personnel, workflows, and the operational system. - FY2021-Q2RestatedAnnual report
「During the six-month period under review, measures to increase total support-purchase volume were advanced on the basis of the quality assurance system that was prioritised and strengthened during the first quarter.」
The quality assurance system prioritised and strengthened in the first quarter has continued to serve as the foundation for business expansion measures in the current quarter. No new review criteria or organisational changes are described. - FY2021-Q1AdvancedAnnual report
「The Legal and Review Division, which assesses project suitability and feasibility, strengthened its recruitment and training systems, re-examined the review criteria for each category, and streamlined the review process.」
It states that the Legal and Review Division strengthened recruitment and training, re-examined the review criteria by category, and streamlined the review process. - FY2020AdvancedAnnual report
「It has also received the Sharing Economy Certification from the Sharing Economy Association, Japan, a general incorporated association, and has established internal and external review systems to maintain a reliable service with the functions expected of a platform.」
In addition to reviews by the Curator Division and Quality Assurance Division, it describes external certification and internal and external review systems, providing greater detail on the framework for reviews and quality assurance. - FY2020-Q2RestatedAnnual report
「Progress was made in improving operational efficiency and project review efficiency through ongoing system development.」
It describes the efficiency improvements in operations and reviews through system development as the same progress reported in the previous quarter. - FY2020-Q1AdvancedAnnual report
「Progress was made in improving operational efficiency and project review efficiency through ongoing system development.」
It states that system development has improved the efficiency of operations and project reviews. - FY2019First statedAnnual report
「In addition to project checks within the curator headquarters, we conduct screening by a specialized team within the corporate administration headquarters. Through these measures, we seek to ensure project quality, exclude projects unsuitable for listing, reduce risks in project execution, and reduce risks that may affect project supporters.」
The review criteria include feasibility, legal compliance, project operator assessment, and the feasibility of delivering returns.