Contents of this document
Earnings presentation materialsThird quarter of the fiscal year ending December 20269 items taken from the company’s own explanation
Financial Results Figures (The key points of this material are explained below)
Net Sales¥8,070 million+16.2%
Operating profit¥825 million+201.2%
Ordinary income¥827 million+228.8%
Net income¥600 million
Gross Profit Margin
Rate71.3
Year-on-year change (points)2.8
Operating profit margin
Rate10.2
Year-on-year change (points)6.3
Results for the three months of the current quarter
Net Sales
¥2,794 million+15.6%
Operating profit
¥269 million+111.7%
Ordinary income
¥274 million+131.0%
Net income
¥109 million+82.9%
EBITDA
¥492 million+39.5%
Full-year earnings forecast
Net Sales
¥10,958 million
Gross profit
¥7,707 million
EBITDA
¥1,704 million
Operating profit
¥942 million
Ordinary income
¥942 million
Profit attributable to owners of the parent
¥654 million
Progress against full-year forecast 通期の予想に対して、いまどこまで進んだかの割合です。
Net Sales73.7〜75.0%
Gross profit75.0〜76.9%
EBITDA84.1〜95.3%
Operating profit90.0〜133.2%
Ordinary income90.7〜134.6%
Profit attributable to owners of the parent79.7〜131.6%
What the company explained in this material
Self-assessment against the planThe company's self-assessment against its own plan.
Revenue in line with expectations; EBITDA above expectationsNew initiatives
- Introduction of telephone number verification when registering for Chatwork
- Company-wide AI promotion project and company-wide rollout of Claude Code
- Implementation of AI in BPaaS accounting operations and company-wide rollout
Key KPIsA metric the company considers important as a management benchmark.
- Group-wide ARR¥105.9 100 millionYear on year against the same period last year+16.1%
- SaaS domain ARR¥81 100 millionYear on year against the same period last year+6.7%
- Chatwork registered IDs835.6 10,000 IDsYear on year against the same period last year+5.4%
- Chatwork paying IDs85.4 10,000 IDsYear on year against the same period last year+2.4%
- Chatwork ARPU¥747.1Year on year against the same period last year+3.0%
- BPaaS domain ARR¥24.9 100 millionYear on year against the same period last year+62.6%
- BPaaS domain revenue¥700 millionYear on year against the same period last year+66.4%
- Companies adopting the service102.4 10,000 companiesYear on year against the same period last year+7.3%
- DAU122.6 ten thousandYear on year against the same period last year-0.7%
- Paid ID churn rate1.2 %
Unit price and quantity metricsThese figures show sales broken down by price and volume.
Chatwork paying IDs854,000 IDs, +2.4% year on year
Chatwork ARPU¥747.1, +3.0% year on year
Segment results
SaaS domain
Net Sales
¥6,177 million+5.5%
BPaaS domain
Net Sales
¥1,893 million+73.2%
Medium-term management plan targets
2026 sales
¥150 100 million
2026 EBITDA margin10〜15%
2026 EBITDA
15〜22.5
Financial targets
Medium- to long-term EBITDA margin25〜40%
Medium- to long-term operating margin15〜30%
2026 EBITDA margin10〜15%
2026 operating profit margin5〜10%
Market Size / Share
TAM for non-core operations of BPaaS-related SMEs¥49.1 trillion
SAM¥33.2 trillion
SOM¥2.0 trillion
Core target market¥345.3 billion
Number of Chatwork users in JapanNo.1
Number of employees
Number of Employees865 people
As ofEnd of September 2026
Change during the periodUp 41 people from the previous quarter
Hiring planContinue hiring
| Item | Details |
|---|---|
| Document type | Earnings presentation materials |
| Fiscal Period Covered | Third quarter of the fiscal year ending December 2026 |
| Net Sales | ¥8,070 million (YoY +16.2%) |
| Operating profit | ¥825 million (YoY +201.2%) |
| Ordinary income | ¥827 million (YoY +228.8%) |
| Net income | ¥600 million |
| Gross Profit Margin | Rate 71.3 / Year-on-year change (points) 2.8 |
| Operating profit margin | Rate 10.2 / Year-on-year change (points) 6.3 |
| Results for the three months of the current quarter | Net Sales ¥2,794 million (YoY +15.6%) / Operating profit ¥269 million (YoY +111.7%) / Ordinary income ¥274 million (YoY +131.0%) / Net income ¥109 million (YoY +82.9%) / EBITDA ¥492 million (YoY +39.5%) |
| Full-year earnings forecast | Net Sales ¥10,958 million / Gross profit ¥7,707 million / EBITDA ¥1,704 million / Operating profit ¥942 million / Ordinary income ¥942 million / Profit attributable to owners of the parent ¥654 million |
| Progress against full-year forecast | Net Sales 73.7〜75.0% / Gross profit 75.0〜76.9% / EBITDA 84.1〜95.3% / Operating profit 90.0〜133.2% / Ordinary income 90.7〜134.6% / Profit attributable to owners of the parent 79.7〜131.6% |
| Self-assessment against the plan | Revenue in line with expectations; EBITDA above expectations |
| Segment results | SaaS domain Net Sales ¥6,177 million (YoY +5.5%) / Profit Not disclosed / BPaaS domain Net Sales ¥1,893 million (YoY +73.2%) / Profit Not disclosed |
| Key KPIs | Indicator name Group-wide ARR / Value ¥105.9 100 million / Year on year against the same period last year ¥16.1 100 million, Indicator name SaaS domain ARR / Value ¥81 100 million / Year on year against the same period last year ¥6.7 100 million, Indicator name Chatwork registered IDs / Value 835.6 10,000 IDs / Year on year against the same period last year 5.4 10,000 IDs, Indicator name Chatwork paying IDs / Value 85.4 10,000 IDs / Year on year against the same period last year 2.4 10,000 IDs, Indicator name Chatwork ARPU / Value ¥747.1 / Year on year against the same period last year ¥3, Indicator name BPaaS domain ARR / Value ¥24.9 100 million / Year on year against the same period last year ¥62.6 100 million, Indicator name BPaaS domain revenue / Value ¥700 million / Year on year against the same period last year ¥66.4 million, Indicator name Companies adopting the service / Value 102.4 10,000 companies / Year on year against the same period last year 7.3 10,000 companies, Indicator name DAU / Value 122.6 ten thousand / Year on year against the same period last year -0.7 ten thousand, Indicator name Paid ID churn rate / Value 1.2 % / Year on year against the same period last year Not disclosed |
| Unit price and quantity metrics | Chatwork paying IDs 854,000 IDs, +2.4% year on year / Chatwork ARPU ¥747.1, +3.0% year on year |
| Number of employees | Number of Employees 865 people / As of End of September 2026 / Change during the period Up 41 people from the previous quarter / Hiring plan Continue hiring |
| Medium-term management plan targets | 2026 sales ¥150 100 million / 2026 EBITDA margin 10〜15% / 2026 EBITDA 15〜22.5 |
| Financial targets | Medium- to long-term EBITDA margin 25〜40% / Medium- to long-term operating margin 15〜30% / 2026 EBITDA margin 10〜15% / 2026 operating profit margin 5〜10% |
| Market Size / Share | TAM for non-core operations of BPaaS-related SMEs ¥49.1 trillion / SAM ¥33.2 trillion / SOM ¥2.0 trillion / Core target market ¥345.3 billion / Number of Chatwork users in Japan No.1 |
| New initiatives | Introduction of telephone number verification when registering for Chatwork, Company-wide AI promotion project and company-wide rollout of Claude Code, Implementation of AI in BPaaS accounting operations and company-wide rollout |
Items this document does not state (11)
Selling, general and administrative expensesBreakdown of Factors Affecting the ChangeNumber of stores and locationsAssumptions Underlying the Business OutlookRisk amount incorporated into the outlookAnnual DividendPayout ratioAcquisition of treasury sharesCapital expendituresOrders received and order backlogKey points of the Q&A
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.