An operations platform integrating contact center, field services and IT
First written in FY2021. 5 of 8 entries say "Advanced", first in FY2024. Latest entry: 2026-08-21.
4 other companies' latest entry also says "Advanced".
- 2026-08-21AdvancedGovernance
「Use of AI and automation of routine operations centred on the DX Promotion Division」
For future technologies and new values, the company disclosed specific initiatives including the DX Promotion Division, use of AI, automation of routine operations, improved data management and promotion of IT Passport certification. - FY2026AdvancedAnnual report
「The company has begun developing a next-generation common platform spanning all business segments and will invest over the next several years in next-generation systems that use data accumulated to date in businesses including the automotive and property businesses, as well as agentic AI.」
The concept of integrated contact centers, field operations and IT/DX is advancing into multiyear investment in a next-generation common platform spanning business segments and in agentic AI. - 2026-06-03AdvancedGeneral Meetings of Shareholders
「Our group's business involves planning and providing services for major client companies such as non-life insurers, automobile companies, property management companies and credit card companies. These services include customer contact operations, assistance services, after-sales services, payment and billing operations, damage assessment and payment operations. We operate contact centres and affiliated companies globally.」
The company organises its business base, combining contact centres, field operations, and IT and DX, into seven business categories and a global network of affiliated companies. - FY2025AdvancedAnnual report
「株式会社プレミアアシスト, which provides on-site emergency response services, conducts practical and classroom-based training at the Toyama Training Field not only for new hires but also for existing staff and partner companies. In the consolidated fiscal year under review, more than 500 people in total attended the training.」
The integrated operation of contact centers, field operations and IT/DX has been translated into training attended by more than 500 people in total, including personnel from partner companies. - FY2024AdvancedAnnual report
「The strengths of our group lie in providing integrated services combining contact centers, field operations and IT/DX. At each BPO site, in addition to holding internal quality management awards and certifying skills to improve quality, we are incorporating into the company the results of evaluations by external assessment organizations from perspectives including human resources, operational processes, and technologies such as IT and DX, and taking initiatives to support continuous growth.」
The integration of contact centers, field operations and IT/DX is being translated into specific quality management measures, including internal awards, skills certification and the adoption of external evaluations. - FY2022RestatedAnnual report
「The strengths of our group lie in providing integrated services combining contact centers, field operations and IT. Leveraging these strengths, we are building an operations platform in addition to our BPO business to respond to changes in social conditions and advances in technology, with the aim of delivering value unique to our group.」
The company continues to pursue its policy of building an operations platform integrating contact centers, field operations and IT. - FY2022-Q1ReframedAnnual report
「Against this backdrop, the Group formulated a medium-term management plan with the current fiscal year as its first year. Under the theme of value creation, it set out visions including the creation of service areas that only PI can deliver and stable, continuous growth, and is actively working on the creation of the PI-DX model and a site strategy.」
The direction of an operations platform integrating the conventional contact center, field operations and IT is positioned in the new medium-term management plan as the “creation of the PI-DX model.” - FY2021First statedAnnual report
「The strengths of our group lie in providing integrated services combining contact centers, field operations and IT. Leveraging these strengths, we are building an operations platform in addition to our BPO business to respond to changes in social conditions and advances in technology, with the aim of delivering value unique to the PI Group.」
In addition to its conventional BPO business, the company has presented the development of an operations platform integrating contact centers, field operations and IT as a new means of delivering services.