Expanding Orders through Expansion into New Salesforce Areas

「Won multiple projects in the AI-agent field, including Agentforce, centered on Salesforce-related solutions.」

「In addition, by providing IT consulting services, we will offer assistance in formulating digital transformation and AI utilization strategies and project management support through PMO services for digital transformation projects. We provide consistent support from upstream areas such as digital transformation strategy and requirements definition through operations and adoption support.」

「These initiatives have converted proposal opportunities under partner agreements and reseller agreements into orders. We are also working to expand capabilities by recruiting and training engineers and to rebuild our delivery structure. During the interim consolidated accounting period, recruitment began to provide a clearer path to securing capabilities. However, although project profitability management and the delivery structure, which had been challenges since the previous fiscal year, improved in part, a loss-making project arose in the first quarter, for which we recorded a provision for loss on orders. In the second quarter, we began discussions toward the early termination of a large-scale project whose profitability had deteriorated, and recorded an allowance for doubtful accounts in connection with this matter.」

「In the Salesforce business, we support companies in resolving their business challenges by providing services using solutions offered by Salesforce.com, including Sales, Service, App Cloud, B2B Commerce and industry-specific cloud solutions. These services include centralizing information and improving operational efficiency, primarily to strengthen customer engagement. We provide consistent support from requirements definition, design and development through operations, maintenance and adoption support, while combining standard product functionality and custom development in a balanced manner.」

「These initiatives have increased opportunities to make proposals under partner agreements and reseller agreements, leading to an increase in orders. We are also working to expand capabilities by recruiting and training engineers and to rebuild our delivery structure. During the second quarter of the fiscal year, we handled projects steadily because remediation of defects that had arisen in some projects in the previous fiscal year had been completed. As a result, revenue from the Salesforce business was ¥190.208 million, up 22.2% year on year, and segment profit was ¥19.682 million, compared with a segment loss of ¥5.138 million in the same quarter of the previous year.」

「In the Salesforce business, we support companies in resolving their business challenges by providing services using solutions offered by Salesforce.com, including Sales, Service, App Cloud, B2B Commerce and industry-specific cloud solutions. These services include centralizing information and improving operational efficiency, primarily to strengthen customer engagement. We provide consistent support from requirements definition, design and development through operations, maintenance and adoption support, while combining standard product functionality and custom development in a balanced manner.」

「During the fiscal year, remediation of defects in some projects continued from the second to the third quarter, and earnings declined partly because the buildup of projects was delayed. However, earnings are showing signs of recovery in the fourth quarter.」

「These initiatives have increased opportunities to make proposals under partner agreements and reseller agreements, leading to an increase in orders. We are also working to expand capabilities by recruiting and training engineers and to rebuild our delivery structure. During the third quarter of the fiscal year, earnings declined partly because the buildup of projects was delayed, but remediation of defects in some ongoing projects was completed.」

「These initiatives have increased opportunities to make proposals under partner agreements and reseller agreements, leading to an increase in orders. We are also working to expand capabilities by recruiting and training engineers and to rebuild our delivery structure. During the second quarter of the fiscal year, earnings declined because progress in securing capabilities stalled and the profitability of some projects deteriorated toward the end of September.」

「In July 2022, we began providing the Manufacturing Cloud Quick Start Program, which enables the early digitalization of sales planning in the manufacturing industry.」

「In addition to B2B Commerce + (Plus), released in September 2021 to expand sales channels, we are advancing support using proprietary packages such as MuleSoft Starter Kit and Manufacturing Cloud + (Plus).」

「Among the various solutions offered by Salesforce, we provide support mainly for the core services of sales support and customer service, as well as new areas including integration through MuleSoft, B2B e-commerce and industry-specific cloud solutions such as Manufacturing Cloud. In addition to B2B Commerce + (Plus) (Note 2), released in September last year to expand sales channels, we released our proprietary packages MuleSoft Starter Kit (Note 3) and Manufacturing Cloud + (Plus) (Note 4). These initiatives have increased opportunities to make proposals under partner agreements and reseller agreements, leading to an increase in orders.」

「Among the various solutions offered by Salesforce, we provide support mainly for the core services of sales support and customer service, as well as new areas including integration through MuleSoft, B2B e-commerce and industry-specific cloud solutions such as Manufacturing Cloud. In particular, to expand sales channels in B2B e-commerce, we released our proprietary package, B2BCommerce + (Plus) (Note 2).」

「In the Salesforce business, we provide support using Salesforce solutions to strengthen customer engagement. Among the various solutions offered by Salesforce, we focus mainly on the core services of sales support, customer service and e-commerce. For e-commerce, we provide B2B Commerce + as a solution to expand sales channels. We also focus on new areas, including integration through MuleSoft and industry-specific cloud solutions such as Manufacturing Cloud.」

「For services using Salesforce, we plan to significantly expand the business by continuing to expand support for core services while strengthening initiatives in new Salesforce solution domains, including Commerce, MuleSoft and Industry Cloud, thereby increasing new orders.」