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Neojapan (3921) · FactAdvanced

Growth in desknet's NEO Cloud Users and Migration from Applitus

First written in FY2017-Q1. 27 of 39 entries say "Advanced", first in FY2018. Latest entry: 2026-09-11.

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ProgressHeldSoftenedWorseRestatedFY2017-Q1 – FY2018-Q3AdvancedFY2020 – FY2025-Q1AdvancedFY2025 – 2026-09-112016: 320162017: 320172018: 420182019: 420192020: 420202021: 420212022: 420222023: 420232024: 320242025: 220252026: 42026
Same theme, other companies
Expansion of desknet's NEO cloud usage and migration from the legacy serviceA theme 1 companies write about · 0 as a headwind · 1 as a tailwind

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  1. 2026-09-11AdvancedResults

    「Revenue from the cloud version of desknet's NEO increased by ¥134,470 thousand from the same period of the previous year to ¥1,877,965 thousand, up 7.7%, due in part to an increase in the number of users of bundled plans.」

    The company updated its results for first-half revenue, average users and churn for the cloud version of desknet's NEO.
  2. FY2027-H1AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥134.470 million year on year to ¥1,877.965 million, up 7.7%, due mainly to the increase in users of the bundled plan. The increase in users during the first half of the current consolidated fiscal year was broadly at the same level as in the fiscal year ending January 2025, before the price increase, partly due to orders from new large-scale cloud users. The average number of users per company for the service was 87. The monthly average churn rate (*2) was 0.31% (0.34% in the same period of the previous year), with no significant change from the previous level.」

    First-half revenue from desknet's NEO Cloud was ¥1,877.965 million, up 7.7% year on year, driven by the bundled plan and orders from new large-scale users. The average number of users was 87 and the monthly average churn rate was 0.31%.
  3. 2026-06-11AdvancedFinancial results presentation

    「Cumulative product sales increased 2.3% year on year, while the number of cloud users increased 3.8%.」

    The company reported increases in cumulative product sales and cloud users, indicating continued expansion of its user base.
  4. FY2026AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥709.983 million year on year to ¥3,581.160 million, up 24.7%, primarily due to the effect of the price revisions in the previous fiscal year, September 2024. The average number of users per company was 85, at the same level as in the same period of the previous year. The monthly average churn rate (*2) was 0.35%, at the same level as the monthly average churn rate of 0.35% in the first half of the previous consolidated fiscal year, before the price revisions.」

    Annual revenue from desknet's NEO Cloud was ¥3,581.160 million, up 24.7% year on year. The average number of users was 85 and the monthly average churn rate was 0.35%.
  5. FY2026-H1AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥454.410 million year on year to ¥1,743.495 million, up 35.3%, primarily due to the effect of the price revisions in the previous fiscal year, September 2024. The average number of users per company during the first half of the current consolidated fiscal year was 84, at the same level as in the same period of the previous year. The monthly average churn rate (*2) was 0.34%, broadly in line with the monthly average churn rate of 0.35% in the same period of the previous year, before the price revisions.」

    First-half revenue from desknet's NEO Cloud was ¥1,743.495 million, up 35.3% year on year. The average number of users was 84 and the monthly average churn rate was 0.34%, broadly in line with the level before the price revisions.
  6. FY2025AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥425.876 million year on year to ¥2,871.176 million, up 17.4%, due to the increase in users, up 3.5% from the end of the previous fiscal year, and the impact of the price revisions from September 2024. The average number of users per company was 83, at the same level as through the previous fiscal year. The monthly average churn rate (*2) was 0.45%.」

    Revenue from desknet's NEO Cloud was ¥2,871.176 million, up 17.4% year on year. The number of users was up 3.5% from the end of the previous fiscal year, the average number of users was 83, and the monthly average churn rate was 0.45%. The average churn rate for the five months following the price revisions was 0.60%, but was 0.36% excluding the migration of one large user to another product.
  7. FY2025-H1Increase in cloud revenue and decrease in average users per customerAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥87.019 million year on year to ¥1,289.084 million, up 7.2%, due to the increase in users. Overall revenue for the first half of the current consolidated fiscal year was broadly in line with the initial plan, but although the number of orders for projects involving 300 or fewer users increased, the average unit price per order was approximately 70% of the previous year's level, and the average number of users per company was 84. The monthly average churn rate (*1) was 0.35%, with no particular upward trend following the announcement of the price revisions from September 2024.」

    Revenue from desknet's NEO Cloud rose 7.2% year on year, while the average unit price declined for projects with 300 or fewer users and the average number of users was 84. The monthly average churn rate was 0.35%, with no upward trend following the announcement of the price revisions.
  8. FY2025-Q1AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥48.429 million year on year to ¥643.306 million, up 8.1%, due to the increase in users. The increase in users during the first quarter of the current consolidated fiscal year was broadly in line with the same period of the previous year, and the average number of users per company for the service was 85. The monthly average churn rate (*1) remained low at 0.40%, and the Company will work to maintain this level ahead of the price revisions from September 2024.」

    First-quarter revenue from desknet's NEO Cloud was ¥643.306 million, up 8.1% year on year. The average number of users was 85 and the monthly average churn rate was 0.40%; the Company also indicated efforts to maintain the churn rate ahead of the price revisions from September 2024.
  9. FY2024AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥208.652 million year on year to ¥2,445.300 million, up 9.3%, due to the increase in users and price revisions, including the end of promotional pricing following the discontinuation of the license-hosting service.」

    Annual revenue was ¥2,445.300 million, up 9.3% year on year. The average number of users was 85 and the churn rate was 0.30%, while cloud adoption was increasing even among customers with 300 or more users.
  10. FY2024-Q3AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥163.206 million year on year to ¥1,820.130 million, up 9.8%, due to the increase in users and price revisions, including the end of promotional pricing following the discontinuation of the license-hosting service. The average number of users per company for the service was 85, with usage concentrated among companies with fewer than 100 users. At the same time, customers in user-size categories that had traditionally often selected the packaged version are increasingly choosing the cloud service. As the churn rate (*1) has remained low at 0.23%, the Company expects performance to remain stable going forward.」

    Revenue from desknet's NEO Cloud was ¥1,820.130 million, up 9.8% year on year. The average number of users was 85 and the churn rate was 0.23%; even customers that had traditionally selected the packaged version are increasingly using the cloud service.
  11. FY2024-Q2AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥110.479 million year on year to ¥1,202.065 million, up 10.1%, due to the increase in users and price revisions, including the end of promotional pricing following the discontinuation of the license-hosting service. The average number of users per company for the service was 84, with usage concentrated among companies with fewer than 100 users. At the same time, customers in user-size categories that had traditionally often selected the packaged version are increasingly choosing the cloud service. As the churn rate (*1) has remained low at 0.24%, the Company expects performance to remain stable going forward.」

    Revenue from desknet's NEO Cloud was ¥1,202.065 million, up 10.1% year on year. The average number of users was 84 and the churn rate was 0.24%; even customers that had traditionally selected the packaged version are increasingly using the cloud service.
  12. FY2024-Q1AdvancedAnnual report

    「Revenue from desknet's NEO Cloud increased by ¥55.658 million year on year to ¥594.876 million, up 10.3%, due to the increase in users and price revisions, including the end of promotional pricing following the discontinuation of the license-hosting service. The average number of users per company for the service was 84, with usage concentrated among companies with fewer than 100 users. At the same time, the number of companies using the cloud service with 1,000 or more users is trending upward, and even customers in user-size categories that had often selected the packaged version are increasingly choosing the cloud service. As the churn rate (*1) has remained low at 0.29%, the Company expects performance to remain stable going forward.」

    Revenue from desknet's NEO Cloud rose 10.3% year on year. The average number of users was 84, the number of customers with 1,000 or more users increased, and the churn rate was 0.29%.
  13. FY2023AdvancedAnnual report

    「As the number of users of desknet's NEO Cloud continued to grow steadily, revenue from the service increased by ¥234.923 million year on year to ¥2,236.647 million, up 11.7%.」

    Annual revenue from desknet's NEO Cloud was ¥2,236.647 million, up 11.7% year on year. The churn rate remained low at 0.32%.
  14. FY2023-Q3AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service increased, revenue rose by ¥176.716 million year on year to ¥1,656.923 million, up 11.9%. The growth rate was lower than in the same period of the previous year because many users migrated to desknet's NEO Cloud following the discontinuation of the license-hosting service during the cumulative third quarter of the previous fiscal year. Revenue from desknet's NEO Cloud was tracking at 100% of the revised forecast incorporated in the notice regarding the revision of consolidated earnings forecasts published on 14 September 2022, but was approximately 97% of the initial plan. In light of this situation, the Company will implement additional awareness-building measures, including taxi advertising and television commercials, in the fourth quarter. As the service's churn rate (*1) has remained low at 0.29%, the Company expects performance to remain stable going forward.」

    Revenue from desknet's NEO Cloud rose 11.9% year on year and was tracking at 100% of the revised forecast, while it was approximately 97% of the initial plan. The Company will add taxi advertising and television commercials in the fourth quarter, and the churn rate remains at 0.29%.
  15. FY2023-Q2AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service increased, revenue rose by ¥115.041 million year on year to ¥1,091.586 million, up 11.8%. The growth rate was lower than in the same period of the previous year because many users migrated to desknet's NEO Cloud following the discontinuation of the license-hosting service during the cumulative second quarter of the previous fiscal year. Revenue from desknet's NEO Cloud was approximately 98% of the initial plan. In light of the current situation, the Company plans to implement additional measures to raise awareness in the second half. As the service's churn rate (*1) has remained low at 0.35%, the Company expects performance to remain stable going forward.」

    Revenue from desknet's NEO Cloud rose 11.8% year on year and the churn rate was 0.35%, while revenue was approximately 98% of the initial plan and the Company indicated plans to add awareness-building measures in the second half.
  16. FY2023-Q1AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service increased, revenue rose by ¥57.927 million year on year to ¥539.217 million, up 12.0%.」

    Revenue from desknet's NEO Cloud was ¥539.217 million in the first quarter, up 12.0% year on year, due to the increase in users. The churn rate also remained low at 0.29%.
  17. FY2022AdvancedAnnual report

    「As the number of users of desknet's NEO Cloud continued to grow steadily, revenue from the service increased by ¥286.284 million year on year to ¥2,001.724 million, up 16.7%. The increase in revenue from desknet's NEO Cloud compared with the previous consolidated fiscal year was slightly below the increase in the previous fiscal year, down 4.3% year on year, but was up 16.2% from the increase in the fiscal year before that. As the churn rate (*1) has also remained low at 0.34%, the Company expects performance to remain stable going forward.」

    Annual revenue from desknet's NEO Cloud was ¥2,001.724 million, up 16.7% year on year, while the churn rate also remained low at 0.34%.
  18. FY2022-Q3AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service continued to grow steadily, revenue from the service increased by ¥221.109 million year on year to ¥1,480.206 million, up 17.6%.」

    Cumulative revenue from desknet's NEO Cloud through the third quarter was ¥1,480.206 million, up 17.6% year on year, with the number of users continuing to grow steadily.
  19. FY2022-Q2AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service continued to grow steadily, revenue from the service increased by ¥157.555 million year on year to ¥976.544 million, up 19.2%.」

    The number of users of desknet's NEO Cloud continued to grow steadily, and cumulative revenue was ¥976.544 million, up 19.2% year on year.
  20. FY2022-Q1AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service continued to grow steadily, revenue from the service increased by ¥85.520 million year on year to ¥481.290 million, up 21.6%.」

    Quarterly revenue from desknet's NEO Cloud was ¥481.290 million, up 21.6% year on year, with the number of users continuing to grow steadily.
  21. FY2021AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service continued to grow steadily, revenue from desknet's NEO Cloud increased by ¥299.284 million year on year to ¥1,715.439 million, up 21.1%.」

    Annual revenue from desknet's NEO Cloud was ¥1,715.439 million, up 21.1% year on year, with the number of users continuing to grow steadily.
  22. FY2021-Q3AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service continued to grow steadily, revenue from desknet's NEO Cloud increased by ¥222.397 million year on year to ¥1,259.097 million, up 21.5%.」

    Revenue from desknet's NEO Cloud was ¥1,259.097 million, up 21.5% year on year, with the number of users continuing to grow steadily.
  23. FY2021-Q2AdvancedAnnual report

    「As the number of users of the cloud-based desknet's NEO Cloud service continued to grow steadily, revenue from desknet's NEO Cloud increased by ¥147.070 million year on year to ¥818.988 million, up 21.9%.」

    Revenue from desknet's NEO Cloud was ¥818.988 million, up 21.9% year on year, with the number of users continuing to grow steadily.
  24. FY2021-Q1AdvancedAnnual report

    「As the number of users of desknet's NEO cloud version, which is provided through the cloud, continued to grow steadily, revenue from the service increased by ¥70.857 million year on year to ¥395.769 million, up 21.8% year on year.」

    The number of desknet's NEO cloud-version users continued to grow steadily, and revenue was ¥395.769 million, up 21.8% year on year.
  25. FY2020AdvancedAnnual report

    「As the number of users of desknet's NEO cloud version, which is provided through the cloud, continued to grow steadily, revenue from the service increased by ¥246.364 million year on year to ¥1,416.155 million, up 21.1% year on year.」

    Revenue from the desknet's NEO cloud version was ¥1,416.155 million, up 21.1% year on year.
  26. FY2020-Q3Continued increase in cloud-version revenueAnnual report

    「As the number of users of the desknet's NEO cloud version continued to grow steadily, revenue from the service increased by ¥176.736 million year on year to ¥1,036.699 million, up 20.6% year on year.」

    The number of desknet's NEO cloud-version users continued to grow steadily, and revenue was ¥1,036.699 million, up 20.6% year on year.
  27. FY2020-Q2RestatedAnnual report

    「As the number of users of the desknet’s NEO cloud version continued to grow steadily, revenue from the service increased by ¥111.477 million year on year to ¥671.918 million, up 19.9% year on year.」

    Reiterates the steady growth in desknet’s NEO cloud-version users and the increase in revenue.
  28. FY2020-Q1AdvancedAnnual report

    「As the number of users of the desknet’s NEO cloud version continued to grow steadily, revenue from the service increased by ¥53.271 million year on year to ¥324.911 million, up 19.6% year on year.」

    Revenue from the desknet’s NEO cloud version was ¥324.911 million, up 19.6% year on year, while the number of users continued to grow steadily.
  29. FY2019AdvancedAnnual report

    「The number of users of the “desknet’s NEO” cloud version continued to grow steadily, and revenue from the service was ¥1,169.790 million, up 25.6% year on year.」

    Revenue from the desknet’s NEO cloud version was ¥1,169.790 million, up 25.6% year on year.
  30. FY2019-Q3RestatedAnnual report

    「The number of users of the desknet’s NEO cloud version continued to grow steadily, and revenue from the service was ¥859.962 million, up 27.5% year on year.」

    Reiterates the steady growth in the number of desknet’s NEO cloud-version users and the 27.5% year-on-year increase in revenue.
  31. FY2019-Q2RestatedAnnual report

    「The number of users of the desknet’s NEO cloud version continued to grow steadily, and revenue from the service was ¥560.440 million, up 29.0% year on year.」

    Reiterates that the number of desknet’s NEO cloud-version users continued to grow steadily and that revenue increased 29.0% year on year.
  32. FY2019-Q1Increase in cloud-version revenueAnnual report

    「The number of users of the desknet’s NEO cloud version continued to grow steadily, and revenue from the service was ¥271.640 million, up 30.3% year on year.」

    The number of desknet’s NEO cloud-version users continued to grow steadily, and revenue increased 30.3% year on year.
  33. FY2018AdvancedAnnual report

    「For cloud services, the number of users of the desknet’s NEO cloud version continued to grow steadily, and revenue from the service was ¥931.245 million, up 39.1% year on year.」

    Reports the steady growth in the number of desknet's NEO cloud-version users and annual revenue of ¥931.245 million, up 39.1% year on year.
  34. FY2018-Q3RestatedAnnual report

    「The number of users of the desknet's NEO cloud version continued to grow steadily, and revenue from the service was ¥674.675 million, up 41.3% year on year.」

    Reiterates that the number of desknet's NEO cloud-version users continued to grow steadily and that revenue increased 41.3% year on year.
  35. FY2018-Q2RestatedAnnual report

    「The number of users of the desknet’s NEO cloud version continued to grow steadily, and revenue from the service was ¥434.371 million, up 43.7% year on year.」

    Reiterates that the number of desknet’s NEO cloud-version users continued to grow steadily and that revenue increased 43.7% year on year.
  36. FY2018-Q1RestatedAnnual report

    「The number of users of desknet’s NEO Cloud continued to grow steadily, and revenue from the service was ¥208.433 million, up 45.3% year on year.」

    Reiterates steady growth in desknet's NEO Cloud users and reports revenue of ¥208.433 million, up 45.3% year on year.
  37. FY2017-Q3RestatedAnnual report

    「The number of users of desknet's NEO Cloud continued to grow steadily, and revenue from the service was ¥477.350 million, up 55.3% year on year. Meanwhile, revenue from Applitus, the predecessor service to desknet's NEO Cloud, was ¥61.914 million, down 23.2% year on year, due in part to the gradual migration of users to desknet's NEO Cloud.」

    Reiterates steady growth in desknet's NEO Cloud users and continued migration from Applitus.
  38. FY2017-Q2RestatedAnnual report

    「The number of users of desknet's NEO Cloud continued to grow steadily, and revenue from the service was ¥302.371 million. As users of Applitus, the predecessor service to desknet’s NEO Cloud, gradually migrated to desknet’s NEO Cloud, revenue from the service was ¥43.034 million.」

    Reiterates steady growth in cloud users and progress in migration from Applitus, and reports revenue for the six months ended the second quarter.
  39. FY2017-Q1First statedAnnual report

    「The number of users of desknet’s NEO Cloud continued to grow steadily, and revenue from the service was ¥143.406 million. As users of Applitus, the predecessor service to desknet’s NEO Cloud, gradually migrated to desknet’s NEO Cloud, revenue from the service was ¥22.344 million.」

    Reports the steady growth in cloud users and progress in migration from the predecessor service Applitus.
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