Stable, high-quality service delivery 24 hours a day, 365 days a year

「The system flexibly allocates tasks ranging from transferring calls to the responsible department during business hours and declining sales calls to taking initial calls and arranging callbacks at night, on holidays and during busy periods. This prevents uneven response quality and missed responses while enabling smooth transfers and efficient initial handling 24 hours a day, 365 days a year.」

「Capital investment totaled ¥54.146 million in the fiscal year, including leased assets. The main investments were in facilities for the existing @nyplace service and software associated with IT solution development for proprietary services.」

「Because AI responds immediately to incoming calls at night, on holidays and during busy periods, users do not have to wait, preventing lost opportunities while allowing reservations and inquiries to be handled with lower personnel costs.」

「We have made sufficient capital investments to support the system availability essential to call centers 24 hours a day, 365 days a year. To maintain and improve service quality going forward, we will establish an operating framework for regular, planned preventive maintenance and work to achieve sustainable, high-quality and stable service delivery.」

「Capital investment totaled ¥460.936 million in the fiscal year. The main investments were additional facilities related to @nyplace under the medium-term management plan and investment in software associated with IT solution development for new and existing services.」

「In August of the same year, the company began providing VLOOM, an AI call center PBX/CTI system equipped with speech recognition, automatic summarization, smartphone support, fully redundant architecture and other functions.」

「“VLOOM,” a new call center PBX/CTI softphone equipped with full redundancy, AI speech recognition and automatic summarization, scheduled for release soon」

「Capital investment totaled ¥416.513 million in the fiscal year. The main investments were capital investment associated with the relocation of the head office, additional facilities related to @nyplace under the medium-term management plan, and investment in software associated with IT solution development for new and existing services.」

「The main factors were increases in intangible fixed assets from IT solution development investment for new and existing services and increases in property, plant and equipment from investment in facilities for @nyplace, despite decreases in cash and deposits and leasehold and other deposits.」

「Funds used in investing activities during the cumulative second quarter totaled ¥213.594 million, compared with ¥79.419 million in the same quarter of the previous year. The main factors were ¥173.994 million in expenditures for the acquisition of tangible and intangible fixed assets, including investment in facilities for @nyplace and IT solution development investment for new and existing services, and ¥39.600 million in expenditures related to the settlement of asset retirement obligations.」

「Capital investment totaled ¥164.912 million in the fiscal year. The main investments were additional facilities related to @nyplace and investment in software associated with IT solution development for new and existing services.」

「The main factors were an increase in intangible fixed assets from IT solution development investment for new and existing services, despite a decrease in property, plant and equipment due to depreciation and other factors.」

「Funds used in investing activities during the cumulative second quarter totaled ¥79.419 million, compared with ¥89.223 million in the same quarter of the previous year. The main factor was ¥79.419 million in expenditures for the acquisition of tangible and intangible fixed assets, including investment in facilities for @nyplace and IT solution development investment for new and existing services.」

「In addition, maintenance expenses increased in connection with advance investment in network equipment, switching equipment and other facilities in anticipation of future growth in demand for @nyplace,」

「Funds used in investing activities during the cumulative second quarter totaled ¥89.223 million, compared with ¥42.721 million in the same quarter of the previous year. The main factor was ¥86.223 million in expenditures for the acquisition of tangible and intangible fixed assets, including investment in facilities for @nyplace and development investment in software for COLLABOS PHONE.」

「Cost of sales was ¥282.567 million, up 5.2% year on year. The main reason for the increase was higher maintenance and depreciation expenses associated with capital investment in network equipment, switching equipment and other facilities as an advance investment in @nyplace.」

「Capital investment totaled ¥234.293 million in the fiscal year. The main investments were additional facilities related to @nyplace and investment in software associated with the development of new functions for COLLABOS PHONE.」

「Total assets at the end of the third quarter increased by ¥87.940 million from the end of the previous fiscal year to ¥2,334.137 million. The main factors were an increase in cash and deposits from the collection of accounts receivable, increases in property, plant and equipment from investments in facilities for @nyplace, and increases in intangible fixed assets from development investment in software for COLLABOS CRM and COLLABOS PHONE, despite a decrease resulting from impairment losses on shares of affiliated companies.」

「Funds used in investing activities during the cumulative second quarter totaled ¥42.721 million, compared with ¥17.871 million in the same quarter of the previous year. This was mainly due to ¥42.721 million in expenditures for the acquisition of tangible and intangible fixed assets, including development investment in software for COLLABOS CRM and COLLABOS PHONE.」

「Capital investment totaled ¥122.850 million in the fiscal year. The main investments were additional facilities for the @nyplace service and development investment in software for the COLLABOS CRM service.」

「The main factors were a decrease in accounts receivable as collections progressed, along with increases in cash and deposits from the collection of accounts receivable, property, plant and equipment from investments in facilities for @nyplace, and investments in shares of affiliated companies from subscribing to capital increases by affiliated companies.」

「This was mainly due to ¥17.871 million in expenditures for the acquisition of property, plant and equipment, including investments in facilities for @nyplace.」

「Capital investment totaled ¥228.950 million in the fiscal year. The main investments were in the introduction of a core system, facilities associated with the relocation of the head office, and additional facilities for the @nyplace service.」

「We are making capital investments primarily to expand use of our major services, @nyplace, COLLABOS CRM, COLLABOS CRM Outbound Edition and COLLABOS PHONE; maintain and improve processing speeds for stable service delivery; develop systems to provide new services and functions that address market needs and technological innovation; and improve the maintenance efficiency, reliability and stability of existing systems and services. Capital investment totaled ¥187.986 million in the fiscal year.」

「To achieve this, we have made sufficient capital investments to support system availability 24 hours a day, 365 days a year, and are pursuing sustainable, high-quality service delivery.」