Revenue dependence on core service @nyplace
First written in FY2016. 23 of 37 entries say "Mitigated", first in FY2020. Latest entry: 2026-08-03.
2 other companies' latest entry also says "Mitigated".
- 2026-08-03MitigatedFinancial results
「For “proprietary services,” the number of contracts and monthly usage fees declined due to the termination of contracts with certain customers and cost-reduction measures within customer companies during the previous fiscal year,」
While the number of @nyplace contracts and monthly usage fees declined, proprietary services expanded, indicating a quarterly decline in revenue concentration in the core service. - FY2026MitigatedAnnual report
「“@nyplace” accounted for approximately 54.2% of total revenue in the fiscal year under review.」
Revenue dependence on @nyplace declined from approximately 60.8% in the previous fiscal year to approximately 54.2%. It remains the largest source of revenue, but the degree of concentration has declined on a numerical basis. - FY2026-H1MitigatedAnnual report
「Revenue for the interim accounting period was ¥885,945 thousand, down 10.0% year on year. Against a backdrop of growing demand for generative AI and speech recognition technology, revenue from proprietary services including “VLOOM,” “UZ” and “GOLDEN LIST” increased through the acquisition of new customers and other factors. This was more than offset by a decline in the number of contracts with existing customers of current services including “@nyplace,” due to business downsizing and substantial cost reductions. For “@nyplace,” communications revenue from existing customers increased as a result of proposals to reduce calling costs. However, temporary revenue from the relocation of a major customer and other work in the same quarter of the previous year declined, while business downsizing by certain major customers and company-wide cost reductions by existing customers also contributed to a decrease in the number of contracts and monthly usage fees. Average seats in use during the period declined by 783 to 4,518, and revenue was ¥505,794 thousand, down 16.4% year on year.」
Revenue from @nyplace accounted for approximately 57.1% of total company revenue, down from approximately 61.5% in the same period of the previous year. It remains the largest source of revenue, but revenue concentration declined on a numerical basis alongside the expansion of proprietary services. - FY2025MitigatedAnnual report
「The company currently depends on “@nyplace” for a substantial portion of its revenue, which accounted for approximately 60.8% of total revenue in the fiscal year under review.」
Revenue dependence on @nyplace declined from approximately 64.6% in FY2024 to approximately 60.8%. It remains the largest source of revenue, but the degree of concentration has declined on a numerical basis. - FY2025-H1MitigatedAnnual report
「For @nyplace, an AVAYA-manufactured hard-phone call-centre system focused on robustness and stability, one-off revenue increased through system upgrades and relocation work. However, the contraction of operations at a particular major customer, company-wide cost reductions prompted by rising personnel expenses, and the contraction of operations as public-sector projects declined occurred simultaneously. As a result, the average number of seats in use during the period declined by 1,473 to 5,301, and revenue declined 16.5% to ¥604.970 million.」
@nyplace revenue was ¥604.970 million, accounting for approximately 61.5% of total company revenue of ¥983.947 million. Dependence declined from approximately 65.5% in the same period of the previous year, but it remained the largest revenue source. - FY2024MitigatedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 64.6% of total revenue in the fiscal year under review.」
The revenue dependence rate for @nyplace declined from approximately 67.7% in the previous fiscal year to approximately 64.6%. It remained the largest revenue source, but revenue concentration in the particular service declined numerically. - FY2024-Q3MitigatedAnnual report
「For @nyplace, an AVAYA-manufactured hard-phone call-centre system focused on robustness and stability, the company won replacement projects involving migrations from on-premises to cloud-based systems, and the number of contracts increased as customers expanded their operations and relocated sites. However, the contraction of COVID-19-related spot public-sector projects, the decrease in telephone enquiries as non-voice channels increased, and the decline in one-off revenue from large spot projects associated with server replacements at multiple sites ordered in the same period of the previous year resulted in the average number of seats in use during the period declining by 1,157 to 6,531 and revenue declining 10.4% to ¥1,059.788 million.」
@nyplace revenue was ¥1,059.788 million, compared with total company revenue of ¥1,629.607 million, resulting in a revenue dependence rate of approximately 65.0%. This was down from approximately 67.8% in the nine-month period ended in the third quarter of the previous fiscal year. It remained the largest revenue source, but concentration declined numerically. - FY2024-Q2MitigatedAnnual report
「For @nyplace, a hard-phone call-centre system using AVAYA-manufactured PBX systems, the company won replacement projects involving migrations from on-premises to cloud-based systems, and the number of contracts increased as customers expanded their operations and relocated sites. However, the number of contracts declined due to the completion of COVID-19-related spot public-sector projects and the decrease in telephone enquiries as non-voice channels increased. Revenue also declined because the same period of the previous year included spot revenue from server replacement at multiple sites. As a result, the average number of seats in use during the period declined by 943 to 6,774, and revenue declined 8.4% to ¥724.712 million.」
@nyplace revenue was ¥724.712 million, accounting for approximately 65.5% of total company revenue of ¥1,105.770 million. It remained the largest revenue source, but dependence declined numerically from approximately 67.6% in the same period of the previous year. - FY2024-Q1MitigatedAnnual report
「For @nyplace, a hard-phone call-centre system using AVAYA-manufactured PBX systems, the company won new replacement projects involving migrations from on-premises to cloud-based systems. However, the decrease in contracts following the completion of COVID-19-related spot public-sector projects and other factors resulted in the average number of seats in use during the period declining by 1,035 to 6,853 and revenue declining 6.0% to ¥365.846 million.」
@nyplace revenue was ¥365.846 million, accounting for approximately 65.8% of total company revenue of ¥555.841 million, down from approximately 67.0% in the same period of the previous year. It remained the largest revenue source, but numerical dependence declined. - FY2023WorsenedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 67.7% of total revenue in the fiscal year under review.」
The revenue dependence rate for @nyplace rose from approximately 67.5% in the previous fiscal year to approximately 67.7%. It remained the largest revenue source, and concentration increased slightly numerically. - FY2023-Q3MitigatedAnnual report
「For @nyplace, a hard-phone call-centre system using AVAYA-manufactured PBX systems, the company won new replacement projects involving migrations from on-premises to cloud-based systems, and existing customers increased their contracts through expansion of public-sector projects and mail-order operations. However, the decline in one-off revenue because the same period of the previous year included large PBX expansion projects, and the decrease in contracts following the completion of COVID-19-related spot public-sector projects and other factors resulted in the average number of seats in use during the period declining by 81 to 7,688 and revenue declining 0.6% to ¥1,182.440 million.」
@nyplace revenue was ¥1,182.440 million, accounting for approximately 67.8% of total company revenue of ¥1,744.739 million. Dependence declined slightly from approximately 67.9% in the same period of the previous year, and concentration declined numerically. - FY2023-Q2MitigatedAnnual report
「For @nyplace, a hard-phone call-centre system using AVAYA-manufactured PBX systems, the company won new replacement projects involving migrations from on-premises to cloud-based systems, and existing customers increased their contracts through expansion of public-sector projects and mail-order operations. However, the decline in one-off revenue because the same period of the previous year included large PBX expansion projects, the decrease in contracts following the completion of COVID-19-related spot public-sector projects, and cancellations associated with customers’ company-wide system integration resulted in the average number of seats in use during the period declining by 74 to 7,717 and revenue declining 1.0% to ¥790.911 million.」
@nyplace revenue was ¥790.911 million, or approximately 67.6% of total company revenue of ¥1,169.349 million. Revenue concentration declined slightly from approximately 68.1% in the same period of the previous year. However, it remained the largest revenue source. - FY2023-Q1MitigatedAnnual report
「Revenue for the three-month period ended in the first quarter was ¥581.209 million, up 1.0% year on year. For @nyplace, a hard-phone call-centre system using AVAYA-manufactured PBX systems, revenue declined because the same period of the previous year included one-off revenue from large PBX expansion projects. However, the company won new replacement projects involving migrations from on-premises to cloud-based systems, and increased seats as existing customers, including BPO operators, expanded their operations. As a result, the average number of seats in use during the period rose by 77 to 7,888, and revenue increased 0.3% to ¥389.226 million.」
@nyplace revenue accounted for approximately 67.0% of total company revenue of ¥581.209 million, a slight decline in concentration from approximately 67.4% in the same period of the previous year. It remained the largest revenue source, but numerical dependence continued to decline. - FY2022MitigatedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 67.5% of total revenue in the fiscal year under review. We do not consider dependence of our business performance on a particular service to be desirable, and are making active development investments to create new businesses that can become new pillars of the company, including COLLABOS PHONE and new services under the medium-term management plan.」
The revenue dependence rate for @nyplace declined from approximately 73.6% in FY2021 to approximately 67.5%. It remained the largest revenue source, but the company indicated a diversification policy through development investment in COLLABOS PHONE and new services. - FY2022-Q3MitigatedAnnual report
「As a result, the average number of seats in use during the period was 7,769, up 572 seats, and revenue was ¥1,189.392 million, up 3.7%.」
@nyplace revenue was ¥1,189.392 million, accounting for approximately 67.9% of total company revenue of ¥1,752.848 million. Dependence declined from approximately 74.5% in the same period of the previous year, and revenue concentration declined numerically, but it remained the largest revenue source. - FY2022-Q2MitigatedAnnual report
「As a result, the average number of seats in use during the period was 7,791, up 623 seats, and revenue was ¥798.997 million, up 5.5%.」
@nyplace revenue was ¥798.997 million, accounting for approximately 68.1% of total company revenue of ¥1,173.933 million. Dependence declined from approximately 73.6% for the previous full fiscal year and approximately 74.4% in the same period of the previous year, indicating a numerical decline in revenue concentration. However, it remained the largest revenue source. - FY2022-Q1MitigatedAnnual report
「As a result, the average number of seats in use during the period was 7,811, up 595 seats, and revenue was ¥388.022 million, up 7.4%.」
@nyplace revenue was ¥388.022 million, accounting for approximately 67.4% of total company revenue of ¥575.647 million, down from approximately 74.2% in the same period of the previous year. Revenue concentration in the particular service declined numerically. However, it remained the core service. - FY2021MitigatedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 73.6% of total revenue in the fiscal year under review.」
The revenue dependence rate for @nyplace declined from approximately 76.9% in the previous fiscal year to approximately 73.6%. Dependence on the core service continued, but the degree of concentration declined numerically. - FY2021-Q3MitigatedAnnual report
「For @nyplace, the company won new large contracts, including migrations from on-premises to cloud-based systems and migrations from competitors to the company. Existing customers increased revenue through large spot contracts in the public sector related to the COVID-19 pandemic and expansion of e-commerce-related operations driven by increased stay-at-home demand. However, monthly fee revenue declined because large contracts ended in the previous and current fiscal years and existing customers reduced costs following business disposals and other factors. The average number of seats in use during the period rose by 103 seats to 7,197, while revenue declined 1.0% to ¥1,146.729 million.」
@nyplace revenue was ¥1,146.729 million, or approximately 74.5% of total company revenue of ¥1,540.257 million, down from approximately 77.1% in the same period of the previous year. Dependence on the service remained, despite the decline. - FY2021-Q2MitigatedAnnual report
「For @nyplace, revenue increased as existing customers expanded operations, including government benefit-payment processing related to the COVID-19 pandemic and e-commerce-related operations driven by increased stay-at-home demand. However, monthly fee revenue declined because large contracts ended in the previous and current fiscal years. As a result, the average number of seats in use during the period declined by 87 seats to 7,168, and revenue declined 3.7% to ¥757.117 million.」
@nyplace revenue was ¥757.117 million. It accounted for approximately 74.4% of total company revenue of ¥1,017.918 million, down from approximately 77.7% in FY2020-Q2, indicating a numerical decline in revenue concentration. - FY2021-Q1MitigatedAnnual report
「For @nyplace, a cloud service providing AVAYA-manufactured PBX systems, revenue increased as customers expanded their operations in connection with the COVID-19 pandemic and for other reasons. However, the decline in monthly usage fees resulting from contracts that ended in the previous fiscal year led to the average number of seats in use during the period increasing by only 1 seat to 7,216, while revenue declined 5.7% to ¥361.397 million.」
@nyplace revenue was ¥361.397 million, accounting for approximately 74.2% of total company revenue of ¥486.793 million. The concentration declined from approximately 77.9% in the same period of the previous year, but it remained the core service. - FY2020MitigatedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 76.9% of total revenue in the fiscal year under review.」
The revenue dependence rate for @nyplace declined from approximately 79.4% in the previous fiscal year to approximately 76.9%. The primary revenue dependence risk remains, but the degree of concentration declined numerically. - FY2020-Q3RestatedAnnual report
「For our core product @nyplace, revenue increased through new contracts and the expansion of existing customers’ operations. However, the decline in monthly fee revenue resulting from terminated contracts following the expiry of contract periods and other factors led to slight decreases in both the average number of seats in use during the period, at 7,094, down 123 seats year on year, and revenue, at ¥1,158.868 million, down 0.4%.」
@nyplace saw slight year-on-year declines in seats in use and revenue, but recorded revenue of ¥1,158.868 million, continuing to demonstrate the concentration of revenue in the core service. - FY2020-Q2RestatedAnnual report
「For @nyplace, the average number of seats in use during the period increased only slightly owing to the occurrence of terminated contracts following the expiry of contract periods and other factors. However, revenue increased through one-off revenue from site expansions and additional seats as existing customers expanded their operations, as well as new contracts. As a result, the average number of seats in use during the period was 7,255, up 13 seats year on year, and revenue was ¥786.524 million, up 1.8%.」
@nyplace revenue was ¥786.524 million and represented the core of total company revenue of ¥1,012.892 million. The concentration of revenue in the core service was again confirmed. - FY2019WorsenedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 79.4% of total revenue in the fiscal year under review.」
The revenue dependence rate for @nyplace rose from approximately 78.4% in FY2018 to approximately 79.4%, indicating a numerical increase in revenue concentration in a particular service. - FY2019-Q3RestatedAnnual report
「・For @nyplace, revenue was ¥1,163.364 million, up only 4.2% year on year, partly because large one-off revenue had been recorded in the same period of the previous year. However, revenue increased, mainly from monthly fee revenue, as the average number of seats in use during the period rose to 7,217, an increase of 507 seats, or 7.6%, owing to additional seats and site expansions as existing customers expanded their operations, as well as new contracts.」
@nyplace revenue was ¥1,163.364 million in the nine-month period ended in the third quarter and represented the core of total company revenue of ¥1,459.511 million, again confirming the concentration of revenue in the main service. - FY2019-Q2RestatedAnnual report
「Revenue for the six-month period ended in the second quarter was ¥975.311 million, up 4.1% year on year. The main components were as follows: ・For @nyplace, revenue was ¥772.617 million, up only 4.9% year on year, partly because large one-off revenue had been recorded in the same period of the previous year.」
During the six-month period ended in the second quarter, @nyplace revenue was ¥772.617 million and total company revenue was ¥975.311 million, again confirming the concentration of revenue in the core service based on the breakdown. No simple comparison was made with the full-year dependence rate for the previous fiscal year. - FY2018WorsenedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 78.4% of total revenue in the fiscal year under review.」
The revenue dependence rate for @nyplace rose from approximately 77.7% to approximately 78.4% compared with the previous fiscal year, indicating a numerical increase in revenue concentration in a particular service. - FY2018-Q3RestatedAnnual report
「During the cumulative third-quarter period, there were no new business risks and no material changes in the business risks described in the annual securities report for the preceding fiscal year.」
The company states that there were no new risks or material changes concerning revenue dependence on @nyplace. - FY2018-Q2RestatedAnnual report
「During the six-month period ended in the second quarter, there were no new business or other risks, nor any material changes to the business and other risks described in the securities report for the previous fiscal year.」
The company states that there were no new risks or material changes concerning revenue dependence on @nyplace. - FY2018-Q1RestatedAnnual report
「During the cumulative first quarter, there were no new business or other risks and no material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
The company states that there were no new or material changes in the risk disclosure concerning revenue dependence on the core service @nyplace. - FY2017RestatedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 77.7% of total revenue in the fiscal year under review. We do not consider dependence of our business performance on a particular service to be desirable, and are focusing on adding functions and development to increase the revenue contribution from COLLABOS CRM, COLLABOS CRM Outbound Edition and COLLABOS PHONE.」
The company continues to disclose a revenue dependence rate of approximately 77.7% for @nyplace and a policy of diversifying revenue through adding functions to and developing other services. - FY2017-Q3RestatedAnnual report
「During the cumulative third-quarter period, there were no new business risks and no material changes in the business risks described in the annual securities report for the preceding fiscal year.」
The company states that there were no new or material changes concerning revenue dependence on the core service @nyplace. - FY2017-Q2RestatedAnnual report
「During the six-month period ended in the second quarter, there were no new business or other risks, nor any material changes to the business and other risks described in the securities report for the previous fiscal year.」
The company states that there were no new or material changes in business and other risks, and that the existing risk disclosure concerning revenue dependence on the core service was unchanged. - FY2016First statedAnnual report
「The company currently depends on @nyplace for a substantial portion of its revenue, which accounted for approximately 77.7% of total revenue in the fiscal year under review.」
The company identifies the concentration of revenue in a particular service as a risk and aims to diversify its revenue sources by adding functions to and developing other services and creating new services.