Software-based call recording products and an expanded product lineup

「The company also provides the product as a capture solution that goes beyond basic call recording by connecting CTI information and voice data from call centers and other operations to external services such as AI solutions. It is integrated with NTT TechnoCross Corporation’s call-center AI product, ForeSight Voice Mining (FSVM).」

「カスハラ対策、⾳声通信の⽣成AI連携などの⽤途で通話録⾳・⾳声キャプチャリングシステムのライセンス販売も好調」

「The company also provides the product as a capture solution that goes beyond basic call recording by connecting CTI information and voice data from call centers and other operations to external services such as AI solutions. It is integrated with NTT TechnoCross Corporation’s call-center AI product, ForeSight Voice Mining (FSVM).」

「Integration with NTT TechnoCross Corporation’s AI speech recognition system for call centers is progressing, with deployments expanding from US BPO providers to contact centers at major companies.」

「Our group’s LA-6000 software has an extensive track record as a call recording system, but its range of applications is expanding as digital transformation accelerates. In addition to storing recorded data, it is also used as a capture server, a data ingestion function for speech recognition. It has been adopted by NTT TechnoCross Corporation, integrated with the company’s solutions, and deployed by a US BPO (Business Process Outsourcing) provider.」

「In addition, the Group provided the LA-6000 call recording system to government agencies with locations nationwide and railway companies with multiple locations. The system enables recording calls and collecting, storing and managing the recorded data, and deployment across locations nationwide is under way.」

「The Group also provides NTT DOCOMO's call recording service for mobile phones and U-cube rec, which offers automatic transcription of recorded calls for telecommunications operators. In addition, it provided the LA-6000 call recording system to government agencies with locations nationwide and railway companies with multiple locations. The system enables recording calls and collecting, storing and managing the recorded data, and further deployment across locations nationwide is expected.」

「In speech recognition and AI services, financial institutions continue to use the U-cube cogni speech-recognition BPO service, which is effective for strengthening compliance. The Group also provides NTT DOCOMO's call recording service for mobile phones and U-cube rec, which offers automatic transcription of recorded calls for telecommunications operators. In addition, the Group provided the LA-6000 call recording system to government agencies with locations nationwide and railway companies with multiple locations. The system enables recording calls and collecting, storing and managing the recorded data, and further deployment across locations nationwide is expected.」

「As demand for teleworking continued to expand at telecommunications operators' call centres, sales of the LA-6000 call recording software remained strong. The product combines recorded-data management with speech-recognition integration, and transmitting recorded data in real time to an AI speech-recognition service enables call-centre operators to check incoming-call information promptly.」

「As teleworking was increasingly adopted at telecommunications operators' call centres, sales of the LA-6000 call recording software performed well. The product combines recorded-data management with speech-recognition integration, and transmitting recorded data in real time to an AI speech-recognition service enables call-centre operators to check incoming-call information promptly. Sales are also increasing as demand for call-centre teleworking expands.」

「The Group sold LA-6000, an IP-PBX-compatible call recording software with a function for integration with a speech-recognition engine, to a large-scale contact centre and provided implementation and operations services to the contact centre of another major telecommunications operator. In addition, as a major telecommunications systems company's contact-centre solution expanded, the Group received and provided additional licences and technical support.」

「The Group delivered LA-6000, an IP-PBX-compatible call recording software with a function for integration with a speech-recognition engine, to a large-scale contact centre, and provided implementation and operations services to the contact centre of another major telecommunications operator. In addition, as a major telecommunications systems company's contact-centre solution expanded, the Group received orders for and provided additional licences and technical support.」

「The IP-PBX-compatible call recording software LA-6000 was adopted by financial institutions and government agencies, completing their replacement of legacy systems. LA-6000 was also adopted as the voice-capture software for an AI service using speech recognition provided by a major power-sector telecommunications operator, and operations began.」

「In speech recognition and AI services, the Group delivered LA-6000, an IP-PBX-compatible call recording software with a function that links call audio and information such as contact-centre operator IDs to a speech-recognition engine, to a large-scale contact centre through a telecommunications systems company with which it has been working for several years.」

「U³ COGNI, the monthly speech-recognition BPO service, continues to be used. In addition, by entering into AI integration partnership agreements with Advanced Media,Inc. and AI SQUARE Inc., the company can now provide a wide range of functions as options for its speech-recognition BPO service.」

「• Continuing from the previous fiscal year, the Group promoted sales of call recording systems, which were selected for and delivered in large-scale projects for government agencies, multiple financial institutions, insurance companies and other customers. • The Group received a new order from a contact centre and delivered licences for a service combining the IP-PBX-compatible call recording software LA-6000, which it has been developing with a major telecommunications systems company since the previous fiscal year, with speech-recognition technology.」

「• Continuing from the previous fiscal year, the Group promoted sales of call recording systems, which were selected for and delivered in large-scale projects for government agencies, multiple financial institutions, insurance companies and other customers. • The Group received a new order from a contact centre and delivered licences for a service combining the IP-PBX-compatible call recording software LA-6000, which it has been developing with a major telecommunications systems company since the previous fiscal year, with speech-recognition technology.」

「The Group received a new order from a contact centre and delivered licences for a service combining the IP-PBX-compatible call recording software LA-6000, which it has been developing with a major telecommunications systems company since the previous fiscal year, with speech-recognition technology. The Group continues to address requests for expanded functionality, as it is also receiving substantial enquiries from Japanese companies with global operations.」

「Sales of call recording systems continued to perform well. In addition to steady demand for replacement of existing call recording systems, the market expanded after LA-6000 was integrated with 日本アバイア株式会社's PBX, leading to new large orders.」

「Sales of call recording systems continued to perform well. In addition to steady demand for replacement of existing call recording systems, the market expanded after LA-6000 was integrated with 日本アバイア's PBX, leading to new large orders.」

「Demand for call recording systems continues to expand. The Group continued to receive large orders from multiple major life insurers, banks and other customers. It launched a service combining LA-6000 with speech-recognition technology for a major telecommunications systems company, with future licence sales expected.」

「Major telecommunications systems companies continue to actively commercialise speech-recognition technology. The Group provided consulting and development support for a new service combining LA-6000 with speech-recognition technology, began providing LA-6000 on an OEM basis and received the first order.」

「LA-6000 was commercially deployed at the call centres of major financial institutions and major railway operators.」

「• Sales began for "VOTEX-IVR," a solution incorporating the Group's speech-recognition functions into an interactive voice response (IVR) system. Deployment began at Sakai Moving Service Co.,Ltd., with further expansion planned. • As the market for speech-recognition solutions expands, the Group's subsidiary NextGenビジネスソリューションズ株式会社 received an order from a local government for "Neparrot," an in-person recording device. The Group is expanding sales of call recording products connected to speech-recognition solutions.」

「The company commercially launched its LA-6000 call recording system at the call centers of major financial institutions and major railway operators.」

「The company began selling the Nuance Transcription Engine, a speech-recognition engine of US-based Nuance Communications, Inc., under a sales partnership agreement entered into in the previous fiscal year, after incorporating it into the Group's products.」

「Products of the subsidiary 株式会社NextGenビジネスソリューションズ, whose business was acquired from 株式会社ｎｅｉｘ, which had provided business revitalization support, were delivered following the receipt of a large order for a VOIP gateway. We also received and delivered an order for "VOTEX-IVR," a solution that adds voice recognition to an IVR (interactive voice response) system. Inquiries for the solution remain firm, and we aim to significantly expand sales going forward.」

「• Sales began for the speech-recognition service "U³COGNI." U³COGNI is a monthly speech-recognition BPO service that transcribes voice data from calls and meetings. • VOICEMARK "NX-B5000 for Enterprise" achieved IP interconnection with ジェネシス・ジャパン株式会社's "PureEngage by Genesys." This enabled IP telephony connectivity across all contact-centre solutions provided by Genesys.」

「• As the adoption of call recording devices increases with companies' efforts to strengthen compliance, demand is growing for the transcription and utilisation of recorded call data using speech-recognition technology. To meet this demand, the Group began providing call recording, transcription of voice data and related operations using a speech-recognition engine as a monthly BPO (*2) service, after receiving an order from a major securities company. • Enterprise VoIP products and solutions were newly integrated and systematised under the brand name "VOICEMARK (ヴォイスマーク)." By proposing a comprehensive range of products and solutions to customers, the Group expects to increase sales going forward.」

「• Additional call recording products were deployed for existing major financial-institution customers. • An additional VoIP solution was deployed for the call centre of a major non-life insurer. • As the adoption of call recording devices increases with companies' efforts to strengthen compliance, demand is growing for the transcription and utilisation of recorded call data using speech-recognition technology. To meet this demand, the Group began providing call recording, transcription of voice data and related operations using a speech-recognition engine as a monthly BPO (business process outsourcing: the outsourcing of a company's business processes to an external provider) service, after receiving an order from a major securities company.」

「• Cloud storage service "U³ REC" began sales as a "call recording service" within NTT DOCOMO's "Business Plus." Since its launch, it has been deployed at approximately 20 companies and has progressed as planned. • The Group's software-based voice logger (call recording device) "LA-6000" was sold to partners. The Group aims to expand sales of call recording products by actively leveraging partners going forward.」

「• A new call recording product was deployed for existing customers, including major electronics manufacturers, major financial institutions, major non-life insurers, government-related organisations and railway operation control centres. • The new software-based integrated call recording solutions "VoISplus" and "LA-6000" were deployed for new customers, including major staffing companies.」

「• A new call recording product was deployed for existing customers, including major electronics manufacturers, major financial institutions, major non-life insurers and government-related organisations. • The new software-based integrated call recording solutions "VoISplus" and "LA-6000" were deployed for new customers, including major staffing companies.」

「A new call recording product was deployed for existing customers, including major electronics manufacturers and government agencies.」

「In the voice-logging business, the Group released a software-based VoIP-compatible call recording product during the fiscal year that can connect to other companies' PBX products. It is also strengthening its product lineup to meet the diverse use cases of government and financial-sector customers acquired through the business acquisition.」