Expansion of Enterprise Office Solutions, Cloud Services, and IP Radio

「既存資産を持つエンタープライズ企業への導入を促進し、業界全体の DX 化を牽引します。」

「As dedicated-hardware PBX systems are increasingly replaced, demand for cloud PBX is rising. A key feature is that it can significantly reduce upfront investment by eliminating the need to install dedicated equipment and undertake cabling work.」

「U-cube voice（クラウドPBX） 約7,000ID増加（前期⽐118％） 4年間で３倍へ成⻑」

「As hardware-based PBX systems are increasingly replaced, demand for cloud PBX is rising. A key feature is that it can significantly reduce upfront investment by eliminating the need to install dedicated equipment and undertake cabling work.」

「Cloud PBX service "U-cube voice": Demand for replacement following the end of production of legacy dedicated-hardware PBX systems has driven migration to cloud PBX services, increasing revenue.」

「The Group provides cloud platforms to such companies and offers them as enabler services under the partners' brands. It also develops the implementation environment and provides operational support as required. TSUZUKI DENKI CO.,LTD.'s cloud PBX service "TCloud for Voice" is one such example.」

「As companies pursue digital transformation, an increasing number are developing cloud services in-house. The Group has steadily built up its track record by partnering with these companies, providing its own cloud services platform, and supporting the development of the operating environment and ongoing operations associated with implementation.」

「Revenue for the nine months ended the third quarter was ¥1,779,328 thousand, an increase of 9.5% from the same period of the previous year.」

「In addition, as demand for cloud PBX services has increased in recent years, the Group's cloud PBX service "U-cube voice" has continued to be used by various companies through major telecommunications operators. The service has been further enhanced through the addition of new features that improve operational convenience.」

「In addition, TSUZUKI DENKI CO.,LTD.'s cloud PBX service "TCloud for Voice," which uses the Group's cloud services platform, has been well received by companies switching from on-premises systems to cloud services. The Group also provided the software "NX-C1000 for Enterprise" as the SIP server connecting the multimedia terminals installed at convenience-store locations.」

「As workplaces become more diverse, sales of the "Smartphone Extension Solution," which enables smartphones to substitute for fixed-line phones while providing equivalent functionality, remained strong. A device-independent extension system can be implemented by integrating existing telephone systems required for corporate telephony with smartphones and various communications services. Our monthly cloud PBX service also continues to be used by telecommunications operators.」

「The company also sold the software SBC "NX-B5000 for Enterprise" for Zoom Phone and provided design and implementation support. Connecting Zoom Phone with "NX-B5000 for Enterprise" enables users to make and receive calls from Zoom Phone without changing their existing lines or telephone numbers.」

「As workplaces become more diverse, sales of the "Smartphone Extension Solution," which enables smartphones to substitute for fixed-line phones while providing equivalent functionality, remained strong this fiscal year. As companies pursue digital transformation, many are also considering migrating their PBX systems to the cloud.」

「For its cloud services, the Group jointly developed a telephony solution with NTT Business Solutions Corporation, using its CPaaS platform "pluscomm," and provides an operating service for a vaccine ordering and reception system for local governments. For the provision of 日本電通株式会社's cloud PBX service, our "U³ Voice Cloud PBX" platform was adopted to enable customer expansion and rapid capacity expansion in line with that growth.」

「During the third quarter, the company began providing the “U³ Enabler Service,” a platform for cloud voice services. It provides, as a package, a platform equipped with software incorporating the advanced communications technology required to become a voice-service provider, together with maintenance and operations capabilities, enabling service providers to add their own service menus. The package was also adopted by TSUZUKI DENKI CO.,LTD., with which the company formed a capital and business alliance. The company is progressing with proposals to new customers nationwide together with TSUZUKI DENKI CO.,LTD.」

「NX-B5000 for Enterprise, a software SBC enabling interconnection with products from multiple carriers and vendors, became the first Japanese product certified as an SBC connecting the fixed-line, mobile and IP telephony services of Zoom Phone, provided by Zoom Video Communications, Inc. The company is developing cooperation with Zoom Phone sales partners to increase license sales of NX-B5000 for Enterprise. It also provided solutions to Seibu Shinkin Bank, centered on its NX-C1000 for Enterprise software IP-PBX, which was adopted for the renewal of the telephone systems at all of the bank's branches.」

「During the first quarter of the current fiscal year on a consolidated basis, in DX-related business, the company's subsidiary jointly developed with 株式会社エヌ・ティ・ティ ネオメイト a telephony solution using the subsidiary's CPaaS platform, pluscomm, and received an order for and began operating a vaccine order reception system for local governments. NX-B5000 for Enterprise, the company's software SBC, became the first Japanese product certified as an SBC connecting the fixed-line, mobile and IP telephony services of Zoom Phone, provided by Zoom Video Communications, Inc. In PSTN migration-related business, the company sold NX-B5000 for Enterprise, which can connect to the IP lines of various telecommunications operators, to support corporate users' migration to IP telephony. As PBX equipment that had been used for many years was renewed to promote DX and telework related to the COVID-19 pandemic, the company also sold its software IP-PBX, NX-C1000 for Enterprise. As a result, enterprise solutions revenue for the first quarter of the current fiscal year on a consolidated basis was ¥227.113 million, up 93.6% year on year.」

「A subsidiary released the new telework service テレワークCall on its cloud-based CPaaS platform and began online sales meetings. U³ Voice, a cloud PBX service sold through partners and adopted by companies with overseas locations, was adopted as a resident service providing free calls over a local government's closed network.」

「・As telecommunications operators stepped up efforts to roll out cloud PBX services for corporate customers and remote work at general companies accelerated amid concerns over the spread of COVID-19, the company received large orders for new implementations and additional licenses for web directory services, call recording systems and devices as use of cloud PBX services provided by regional telecommunications operators affiliated with electric power companies increased. ・For its smartphone-compatible IP-PTT (Push to Talk) solution, which can connect with radio equipment, the company received an order for additional feature licenses associated with an existing customer's application expansion and completed implementation. ・The company received and completed delivery of a large order for its software SBC, NX-B5000 for Enterprise, from the call center of one of the world's largest television shopping and mail-order companies.」

「・The company received large orders for new implementations and additional licenses for web directory services, call recording systems and devices as use of cloud telephone services provided by regional telecommunications operators affiliated with electric power companies increased. ・For its smartphone-compatible IP-PTT (Push to Talk) solution, which can connect with radio equipment, the company received an order for additional feature licenses associated with an existing customer's application expansion and completed implementation. ・The company received and completed delivery of a large order for its software SBC, NX-B5000 for Enterprise, from the call center of one of the world's largest television shopping and mail-order companies.」

「As remote work at general companies accelerated amid concerns over the spread of COVID-19, the company received orders for sales of licenses associated with increased use of cloud telephone services provided by regional telecommunications operators affiliated with electric power companies, as well as new implementations and additional licenses for web directories, call recording systems and devices.」

「The company began providing VOICEMARK CCDX, a total solution supporting efficient contact center operations. It has already been implemented by major telecommunications operators and major systems integrators, among others, and is operating across more than 2,000 seats.」

「As a result, enterprise solutions revenue for the first nine months of the current fiscal year on a consolidated basis was ¥706.533 million, up 31.1% year on year.」

「NX-B5000 for Enterprise was implemented at the call centers of multiple major life insurers as an SBC connecting contact center systems with IP telephony services. The subsidiary 株式会社LignApps began providing the new service あふれ呼クラウド on the NA!LE CPaaS platform. The company also sold WinActor® RPA through partners and provided user training support, with implementation progressing particularly at machinery manufacturers. A major real estate company adopted NX-C1000 for Enterprise as a database and telephone integration solution for its cloud-based contact center. As a result, enterprise solutions revenue for the first six months of the current fiscal year on a consolidated basis was ¥489.625 million, up 36.9% year on year.」

「A major real estate company adopted NX-C1000 for Enterprise as a database and telephone integration solution for its cloud-based contact center.」

「NX-B5000 for Enterprise achieved connectivity between Arcstar IP Voice, an enterprise IP telephony service provided by NTT Communications Corporation, and Avaya Aura 8, a voice platform provided by 日本アバイア株式会社. NX-B5000 for Enterprise is the only VoIP gateway capable of connecting to both.」

「As the number of consumers using LINE as a communications tool grew beyond those using telephone calls, NX-B5000 for Enterprise was implemented as an SBC connecting LINE calls (LINE to Call) with the Genesys PureConnect contact center solution.」

「The company commercially launched its LA-6000 call recording system at the call centers of major financial institutions and major railway operators.」

「As a result of active sales efforts for VoIP solutions, centered on our sales partner 日本アバイア株式会社 and major companies with contact centers in the financial and non-life insurance sectors, inquiries for the software SBC "NX-B5000 for Enterprise" increased. Deployments at multiple financial institutions were approved.」

「The company had been developing IP radio that can connect via LTE networks even in areas such as large commercial facilities and subway systems where radio waves from existing wireless base stations do not reach. As the product's functionality has been enhanced, broad proposals have begun for local governments and government agencies nationwide.」

「・The company began selling the voice recognition service U³COGNI. U³COGNI is a monthly voice recognition BPO service that converts voice data from calls and meetings into text. ・The company newly integrated and systematized its enterprise VoIP products and solutions under the VOICEMARK brand. It expects sales growth from offering customers comprehensive product and solution proposals. ・VOICEMARK NX-B5000 for Enterprise achieved IP interconnection with PureEngage by Genesys, provided by ジェネシス・ジャパン株式会社. This enables IP telephony connectivity with all contact center solutions provided by Genesys. As a result, enterprise solutions revenue for the first nine months of the current fiscal year was ¥277.954 million, down 28.1% year on year.」

「・The company received an order for a capital investment project to integrate call centers and delivered its software SBC, NX-B5000 for Enterprise. Another order is expected. ・Implementation of the company's NX-C1000 for Enterprise IP-PBX progressed at enterprises including major automobile dealerships. Migration to IP telephony interoperable with unified communications platforms such as Skype for Business is progressing as part of work-style reform. ・The company entered into a software resale agreement with 日本アバイア株式会社 and secured specific projects. ・The company began selling VoIP-related products as AudioCodes Ltd.'s authorized distributor in Japan (headquartered in Israel). ・As a result of accelerating and promoting its partner business, the company entered into agency agreements with 5 companies, including 日本アバイア株式会社. As a result, enterprise solutions revenue for the first six months of the current fiscal year was ¥152.712 million, up 29.3% year on year.」

「・In May, the company opened a new Chubu sales office to strengthen customer support and expand its business in the Chubu region, centered on Nagoya. ・The company newly integrated and systematized its enterprise VoIP products and solutions under the VOICEMARK brand. It expects sales growth from offering customers comprehensive product and solution proposals. As a result, enterprise solutions revenue for the first quarter of the current fiscal year was ¥52.958 million, up 200.4% year on year.」

「・The company jointly exhibited its smartphone-compatible IP-PTT solution demo system with JVCケンウッド株式会社 at IWCE 2017 (International Wireless Communications Expo 2017), held in March 2017. The solution seamlessly connects the coverage areas of business radio systems and mobile phones. ・The company began selling its cloud storage service U³ REC as a call recording service through NTT DOCOMO's Business Plus. It had been implemented by approximately 20 companies since launch and was progressing as planned.」

「・The company won a large development and construction support project for a customer that will sell the IP radio solution, and completed implementation and acceptance testing of its proprietary license as a new product. ・The company won additional licenses for its products as the number of users of a telecommunications operator's cloud PBX service increased. As a result, enterprise solutions revenue for the first nine months of the current fiscal year was ¥386.354 million, up 145.9% year on year.」

「• Introduced new call recording products to existing customers, including major electrical equipment manufacturers, major financial institutions, major non-life insurance companies and government agencies. • Introduced "VoISplus" and "LA-6000," new software-based integrated call recording solutions, to new customers including major staffing companies. • Won a technology consulting engagement to provide a new service using SIP. • Won a development and implementation support engagement for a customer purchasing an IP radio solution. As a result, revenue from Enterprise Solutions for the six-month cumulative period of the second quarter of the current fiscal year was ¥118.080 million, an increase of 28.0% year on year.」

「・New call recording products were implemented for existing customers, including major electronics manufacturers and government-related organizations. ・The company received an order for a technical consulting project to provide a new service using SIP.」

「The company expects revenue growth through stronger proposal capabilities for enterprise users, closer cooperation with sales partners and OEM supply for the cloud service U³ Voice, for which inquiries have grown sharply since the second half of the fiscal year, and IP radio systems, a new solution expected to be rolled out nationwide.」