Planning and Development of New Products and Services in Response to Market Changes

「今回AIコンタクトセンターソリューションである「Enour CallAssistant」をラインナップに追加することで、コンタクトセンターの「音声システムのインフラから、AIによる業務効率化（CX向上）」までを一気通貫で提供が可能になります。」

「The U-cube series of cloud services, a subscription-based business, is growing steadily, up 35.5% from the previous consolidated fiscal year. Growth is being driven by the cloud PBX “U-cube voice,” which replaces conventional dedicated-hardware PBXs whose production is gradually ending, and “U-cube friends,” which enables connections with various telecommunications operators.」

「The U-cube series of cloud services, a subscription-based business, is growing steadily, up 23.1% from the same interim period of the previous year. Growth has been particularly strong in the cloud PBX “U-cube voice,” which replaces conventional dedicated-hardware PBXs whose production is gradually ending, and “U-cube friends,” which enables connections with various telecommunications operators.」

「CPaaS (Communications Platform as a Service), a communications platform service completed and introduced to the market in the previous fiscal year, replaces previously imported products and services with in-house-developed software and cloud services. It is an integrated platform enabling the seamless use of various communications tools, including voice calls, short messaging (SMS) and online chat.」

「The business model involves importing globally standard overseas products and prioritising market development while controlling the risks of initial product development investment.」

「The company develops in-house and provides CPaaS, a cloud-based communications platform that offers communications functions such as voice calls, messaging and video calls through APIs, as “U-cube CPaaS.”」

「The company also developed in-house a cloud-based communications platform, CPaaS (Communications Platform as a Service), which provides communications functions such as voice calls, messaging and video calls through APIs, and began providing it in earnest as “U-cube CPaaS.”」

「The company also began providing a multichannel IVR service by adding SMS transmission and fax sending and receiving functions to “U-cube connect,” and believes it can contribute to companies’ adoption of digital transformation.」

「As another new initiative for the current fiscal year, the company continued building a proof-of-concept system for the “Smartphone Authentication System.” Automating checks for defective facial photographs and impersonation through this system reduces the associated work and enables greater operational efficiency.」

「The company also began providing “U-cube connect,” an AI-powered call-transfer service, drawing on this expertise. AI listens to the caller’s voice and transfers the call to a smartphone, resolving the issue of handling main-office calls, which has become a challenge with telework.」

「As a new initiative, the company provided a proof-of-concept environment for a “Smartphone Authentication System.” Automating through this system the manual work required to check defective facial photographs and prevent impersonation reduced workloads and enabled greater operational efficiency.」

「(1) Research and development leading to the provision of U³ Friends services Planning and evaluating methods for implementing services leveraging the company’s interconnection technology (2) Research and development in voice AI Evaluating a hazard-prediction service using speech recognition technology and developing applications」

「During the third quarter, the company began providing the “U³ Enabler Service,” a platform for cloud voice services. It provides, as a package, a platform equipped with software incorporating the advanced communications technology required to become a voice-service provider, together with maintenance and operations capabilities, enabling service providers to add their own service menus. The package was also adopted by TSUZUKI DENKI CO.,LTD., with which the company formed a capital and business alliance. The company is progressing with proposals to new customers nationwide together with TSUZUKI DENKI CO.,LTD.」

「“U³ Voice Cloud PBX” obtained connection certification for NTT DOCOMO’s corporate extension service “Office Link.” The company had previously obtained Office Link connection certification for “NX-C1000 for Enterprise” and “NX-B5000 for Enterprise,” and this certification enables all of its telephone systems to interoperate with Office Link.」

「The software SBC “NX-B5000 for Enterprise” obtained the first certification for a Japan-made product as an SBC connecting Zoom Phone’s fixed-line, mobile and IP telephony services provided by Zoom Video Communications, Inc. The company is working with sales partners to increase licence sales of NX-B5000 for Enterprise.」

「The subsidiary released “Telework Call,” a new telework-oriented service on a cloud-based CPaaS platform, and began online sales meetings.」

「• Completed deployment at a major telecommunications operator of 株式会社XACK’s ENUM system, which identifies the carrier hosting a telephone number, as required for inter-operator IP interconnection. • Added eSIM functionality to a system used to manage inventories and orders for SIM cards previously delivered to a major telecommunications service company. • Received and completed delivery of a large order for DP/PB conversion equipment for major life insurers and telecommunications operators’ call centres. The equipment converts numbers dialled using DP signals (rotary-dial or black telephones) into PB signals. • Received and completed delivery of a large order for NX-IVR automated voice response software licences.」

「The software SBC “NX-B5000 for Enterprise” obtained connection certification for SoftBank Corp.’s IP telephony service “Otokuhikari Denwa.” By expanding support for IP telephony services provided by telecommunications operators, the company will be able to address demand for VoIP gateways associated with PSTN migration more broadly than before.」

「Began providing “U³ Callback for Telework,” a service equipped to place return calls after receiving calls through automated AI responses.」

「Began providing “U³ Callback,” an overflow-call service that automatically accepts customers’ requests for return calls. The service addresses needs arising from issues such as missed opportunities at contact centres and deterioration of corporate image.」

「Began providing “U³ Callback,” an overflow-call service that automatically accepts customers’ requests for return calls. The service addresses needs arising from issues such as missed opportunities at contact centres and deterioration of corporate image. It was developed using the CPaaS “NA!LE” of subsidiary 株式会社LignApps, which also began providing a new service, “AI Voicemail,” on NA!LE.」

「Regarding sales of “NX-B5000” licences, the company continued securing upgrades and functional enhancements from existing SBCs and new projects for major telecommunications operators, while also receiving orders for use in its own call centre. It also added functions including SMS integration and maintenance and operations tools.」

「Began providing and received orders for Marubeni Information Systems Co., Ltd.’s “MSYS Omnis,” which uses Google™ speech recognition technology, on the monthly speech recognition BPO service “U³ COGNI,” under the name “U³ COGNI Omnis.”」

「Began providing Marubeni Information Systems Co., Ltd.’s “MSYS Omnis” (MSYS Omnis), which uses Google™ speech recognition technology, on “U³ COGNI” (U-cube Cogni) under the name “U³ COGNI Omnis” (U-cube Cogni Omnis).」

「The company began selling VOTEX-BOX, a product of 株式会社NextGenビジネスソリューションズ, equipped with the “Nuance Transcription Engine” speech recognition engine of US-based Nuance Communications, Inc., with which it signed a sales partner agreement in the previous fiscal year.」

「Major telecommunications operators are becoming increasingly active in commercialising speech recognition technology. The company provided consulting support and development services using LA6000 and expects full-scale commercial development going forward.」

「Began selling “VOTEX-IVR,” a solution incorporating the group’s speech recognition capabilities into an IVR (interactive voice response system). Deployment began at Sakai Moving Service Co.,Ltd., with further expansion planned.」

「Began selling the speech recognition service “U³COGNI (U-cube Cogni).” U³COGNI is a monthly speech recognition BPO service that transcribes voice data from calls and meetings. This enables customers to deploy a speech recognition system while significantly reducing upfront costs, and the service was also fully deployed at SMBC Nikko Securities Inc., which is working to achieve company-wide “work-style reform” through improved internal compliance and operational efficiency.」

「Began selling the speech recognition service “U³COGNI.” U³COGNI is a monthly speech recognition BPO service that transcribes voice data from calls and meetings.」

「Began selling VoIP-related products as the authorised domestic distributor of AudioCodes Ltd. (headquartered in Israel). AudioCodes is one of the leading companies in the VoIP market, developing, manufacturing and selling products in more than 100 countries. The company aims to strengthen sales by expanding its product lineup.」

「To meet this need, the company began providing call recording, transcription of voice data using a speech recognition engine, and related operations as a monthly BPO (business process outsourcing) service. It received an order from a major securities firm and began providing the service.」

「Began selling the cloud storage service “U³ REC” as a “Call Recording Service” within NTT DOCOMO’s “Business Plus.” Since launch, it has been deployed by approximately 20 companies and is progressing as planned.」

「・The company implemented its new software-based integrated call-recording solutions, VoISplus and LA-6000, for new customers including a major staffing company. ・The company won a large development and implementation project for a customer that would purchase an IP radio solution, and completed implementation and acceptance testing of its proprietary license, a new product.」

「The company implemented its new software-based integrated call-recording solutions, VoISplus and LA-6000, for new customers including a major staffing company.」

「As the smartphone market and cloud computing continue to develop, providing new services and products that respond to these changes is an important challenge. The company will develop proprietary products for which there is a market and in which it can demonstrate its strengths, while combining advanced technologies and products already owned by domestic and overseas vendors with the results of industry-academia joint research and development, thereby providing products that meet corporate customers' needs.」