Use of Call Recording Data for Speech Recognition and Sentiment Analysis

「The company's call-recording system was incorporated into an AI communications service provided by a major telecommunications operator on a SaaS basis. The service uses AI to enhance the diverse customer touchpoints operated by companies, including contact centers and stores, maximizing CX (customer experience), improving NPS® and enhancing EX (employee experience).」

「The group's call-recording system was adopted as part of an AI communications service provided by a major telecommunications operator on a SaaS basis. The service uses AI to enhance the diverse customer touchpoints operated by companies, including contact centers and stores, maximizing CX (customer experience), improving NPS® and enhancing EX (employee experience).」

「R&D using AI technologies, including generative AI, to improve text analysis and contextual assessment for Construction KY (hazard prediction).」

「The group's safety-management solution U-cube cogni Construction KY has also been implemented by multiple companies. In recent years, KY (hazard-prediction) activities at facilities-construction and building sites have increasingly undergone digital transformation, and demand for the service is growing because it enables analysis of the status of these KY activities as data.」

「The group's LA-6000 has an extensive track record as a call-recording system, but it is diversifying its applications as companies accelerate their digital transformation. In addition to storing recorded data, it can be used as a capture server for speech-recognition services provided by multiple companies, and has therefore been adopted by government agencies and insurance-company call centers with locations nationwide.」

「Through the group's U-cube connect and U-cube cogni services, the company provides ways to use data after speech recognition. It also launched a multichannel IVR service by adding SMS transmission and fax sending and receiving functions to U-cube connect, which it believes can contribute to companies' adoption of digital transformation.」

「In speech recognition and AI-related services, customers continue to use the U-cube cogni speech-recognition BPO service, which is effective for strengthening business compliance. The company also implemented a call-classification solution using U-cube cogni at the Construction Skills Human Resources Organization. By transcribing call content, classifying calls and visualizing responses to incoming calls, the solution improves customer-service quality and operational efficiency.」

「The company also began providing “U-cube connect,” an AI-powered call-transfer service, drawing on this expertise. AI listens to the caller’s voice and transfers the call to a smartphone, resolving the issue of handling main-office calls, which has become a challenge with telework.」

「The company also began providing U³ COGNI Construction KY, which visualizes KY (hazard prediction) activities. It is already being used in the hazard-prediction activities of EXEO Group,Inc., a partner of the company's group, and the evaluation tool was developed using EXEO Group,Inc.'s proven expertise in quantification.」

「Consideration of a hazard-prediction service using speech-recognition technology and application development」

「The Group delivered LA-6000, an IP-PBX-compatible call recording software with a function for integration with a speech-recognition engine, to a large-scale contact centre, and provided implementation and operations services to the contact centre of another major telecommunications operator. In addition, as a major telecommunications systems company's contact-centre solution expanded, the Group received orders for and provided additional licences and technical support.」

「LA-6000 was also adopted as voice-capture software for an AI service using speech recognition provided by a major telecommunications operator affiliated with a major electric power company, and operations began.」

「The company provides the U³ COGNI monthly speech-recognition BPO service and a communications application offered by its subsidiary as cloud services on a subscription basis. In related license sales, LA-6000 was adopted and delivered to a new financial-institution customer.」

「U³ COGNI, the monthly speech-recognition BPO service, continues to be used. In addition, by entering into AI integration partnership agreements with Advanced Media,Inc. and AI SQUARE Inc., the company can now provide a wide range of functions as options for its speech-recognition BPO service.」

「The company received an order for additional functionality for an AI integration solution using speech recognition to support the ongoing shift toward omnichannel contact centers and is developing it.」

「The company received an order for additional functionality for an AI integration solution using speech recognition to support the ongoing shift toward omnichannel contact centers and is developing it.」

「The company began providing Marubeni Information Systems Co., Ltd.'s MSYS Omnis, which uses Google's™ speech-recognition technology, on the U³ COGNI monthly speech-recognition BPO service platform under the name U³ COGNI Omnis. Implementation at several companies has been completed and the service is currently being provided.」

「The company received an order for an AI platform system supporting both omnichannel operations and multiple vendors, enabling the use of speech-recognition engines suited to customer needs, and is proceeding with development.」

「The company has also received an order and is proceeding with development of an AI integration solution based on its original speech-recognition system to meet the need for omnichannel call centers.」

「As call centers move toward omnichannel operations, the company began developing an original speech-recognition management system as an AI integration solution.」

「Began providing Marubeni Information Systems Co., Ltd.’s “MSYS Omnis” (MSYS Omnis), which uses Google™ speech recognition technology, on “U³ COGNI” (U-cube Cogni) under the name “U³ COGNI Omnis” (U-cube Cogni Omnis).」

「Demand for the monthly BPO service U³ COGNI for tuning and operating speech-recognition engines, launched in the previous fiscal year, is also expanding following SMBC Nikko Securities Inc., where the service is currently in operation.」

「Demand for the monthly BPO service for tuning and operating speech-recognition engines, launched in the previous fiscal year, is also expanding following SMBC Nikko Securities Inc., where the service is currently in operation.」

「Demand for the monthly BPO service for tuning and operating speech-recognition engines, launched in the previous fiscal year, is also expanding following SMBC Nikko Securities Inc., where the service is currently in operation.」

「Began selling the speech recognition service “U³COGNI (U-cube Cogni).” U³COGNI is a monthly speech recognition BPO service that transcribes voice data from calls and meetings. This enables customers to deploy a speech recognition system while significantly reducing upfront costs, and the service was also fully deployed at SMBC Nikko Securities Inc., which is working to achieve company-wide “work-style reform” through improved internal compliance and operational efficiency.」

「Sales of the U³COGNI speech-recognition service began. U³COGNI is a monthly speech-recognition BPO service that transcribes voice data from calls and meetings. This enables customers to adopt the service while substantially reducing upfront costs, and full-scale implementation is also planned at SMBC Nikko Securities Inc., which is working to achieve company-wide work-style reform through improved internal compliance and greater operational efficiency.」

「To meet this need, the company began providing call recording, transcription of voice data using a speech recognition engine, and related operations as a monthly BPO (business process outsourcing) service. It received an order from a major securities firm and began providing the service.」

「Proof-of-concept research on speech recognition and sentiment analysis using recorded data」

「Proof-of-concept research on speech recognition and sentiment analysis using recorded data」