Deepening Customer Relationships and Expanding Solutions Horizontally
First written in FY2017. 7 of 12 entries say "Advanced", first in FY2026-H1. Latest entry: FY2028-H1.
The whole theme swung hardest in 2020: 1 of 7 companies on the "Worse" side.
27 other companies' latest entry also says "Advanced".
- FY2028-H1AdvancedAnnual report
「In addition to rolling out management information solutions (*2) that combine the products and services of our 5 major partner companies (*1), we are promoting cross-selling by strengthening collaboration among business divisions and working to expand recurring revenue.」
The company is pursuing customer development and the horizontal expansion of solutions through cross-selling among business divisions and the expansion of recurring revenue. - FY2026AdvancedAnnual report
「The Company promoted cross-selling activities between business divisions, including proposals to improve internal communications systems by integrating communications, network and mobile solutions triggered by PBX renewals, with the aim of expanding business performance.」
Deeper engagement with existing customers and expansion of solutions across customers have taken concrete form in cross-functional additional proposals and cross-selling activities triggered by PBX renewals. - FY2027-H1AdvancedAnnual report
「The company also actively pursued the provision of DX support services to establish shared core business operations using the Bugyo Cloud business management platform, aimed at integrated operational management across group companies, proposals to improve network infrastructure prompted by PBX renewals, and reciprocal cross-selling activities among business divisions.」
Deeper engagement with existing customers and group companies and expansion of solutions across customers have taken concrete form in shared core business functions, network improvements and cross-selling between divisions. - FY2025AdvancedAnnual report
「The company revitalized support for customers’ establishment of site networks and the creation of new incentives through cross-selling activities among business segments, while also focusing on proposals for value-added solutions such as Office Link-related solutions and business DX solutions.」
Deeper engagement with existing customers and expansion across customers have taken concrete form in additional proposals for site networking, cross-selling, Office Link and business DX. - FY2026-H1AdvancedAnnual report
「For existing users, the Company focused on proposing additional solutions such as site networking, smartphone-related solutions and business DX solutions when proposing system renewals.」
Starting with system renewals for existing users, this has taken concrete form in cross-functional proposals for additional site networking, smartphone-related solutions and business DX solutions. - FY2024RestatedAnnual report
「As a cross-functional initiative, the Company has also actively pursued proposals to existing users for solutions integrating communications infrastructure, core business systems and mobile communications systems.」
Cross-functional proposals to existing users for communications infrastructure, core business systems and mobile communications systems continue. - FY2024-Q3Developing cross-functional proposals for existing usersAnnual report
「In addition to focusing on new customer acquisition through events such as the hosting of the latest solutions that support digital transformation and topical seminars, the Company has actively pursued cross-functional proposals to existing users for the introduction of communications infrastructure, core business systems and mobile communications systems.」
The initiative to deepen customer relationships and expand solutions across customers has taken concrete form in cross-functional proposals to existing users for communications infrastructure, core business systems and mobile communications systems. - FY2019RestatedAnnual report
「Collaboration between the solutions and mobile businesses, and improving sales efficiency by deepening customer relationships and expanding solutions across customers」
Collaboration between the two businesses, deeper engagement with existing customers and expansion of solutions across customers continue to improve sales efficiency. - FY2018RestatedAnnual report
「The Company will pursue collaboration between its solutions and mobile businesses, improve sales efficiency by deepening customer relationships and expanding solutions across customers, and strengthen recurring-revenue businesses such as maintenance, rental, operational support and information utilisation training.」
Improving sales efficiency by deepening customer relationships and expanding solutions across customers continues as an initiative toward achieving the medium-term management targets. - FY2017First statedAnnual report
「Improving sales efficiency by deepening customer relationships and expanding solutions across customers」
For the first time, the Company has described separately its initiative to improve sales efficiency by combining deeper engagement with existing customers and expanding solutions across customers.