Improving Customer Satisfaction at Mobile Stores

「In the Retail Business, initiatives to raise staff awareness and improve their proposal capabilities produced some results, and recurring revenue from sales of various proposed products and services shifted to an upward trend.」

「In the Retail Business, initiatives to raise staff awareness and improve their proposal capabilities produced some results, and recurring revenue from sales of various proposed products and services shifted to an upward trend.」

「The company continued working to improve the sales environment and staff awareness and proposal capabilities. Recurring revenue from sales of proposed products, including mobile security and d CARD, contributed to raising the earnings level.」

「The company continued working to improve the sales environment and staff awareness and proposal capabilities. Recurring revenue from sales of proposed products, including mobile security and d CARD, contributed to raising the earnings level.」

「In the store business, the company focused on sales-enhancement measures aimed at improving the sales environment and staff motivation and proposal capabilities. As a result, sales of products proposed alongside smartphones, including mobile security and d CARD, remained firm, increasing monthly recurring revenue.」

「Revenue from services that improve customer convenience, including the sale of store-specific content other than handsets and proposals for d CARD, increased, and performance began to improve from the third quarter.」

「The company is working to improve sales activities by strengthening in-store sales capabilities through staffing and shift improvements, increasing sales opportunities through proactive measures such as mobile sales events and workplace sales, and promoting its offerings in new areas.」

「The company also focused on strengthening its ability to propose services that help customers make use of them, with the aim of improving customer satisfaction as a regional smart-life hub.」

「In its store business, the company continued strengthening staff capabilities to propose services by enhancing efforts to obtain advanced qualifications and sharing best practices among stores, with the aim of improving customer satisfaction as a regional smart-life hub. It also reinforced staffing and strengthened service systems at existing stores by closing unprofitable stores.」

「In its store business, the company strengthened staff capabilities to propose services by providing training to obtain advanced Docomo Skills qualifications aimed at improving customer satisfaction and sharing best practices among stores, positioning its stores as regional smart-life hubs. It also pursued activities outside stores, including sales at satellite locations in nearby shopping malls and on-site support.」

「In its store business, the company strengthened staff capabilities to propose services by providing training to obtain advanced Docomo Skills qualifications aimed at improving customer satisfaction and sharing best practices among stores, positioning its stores as regional smart-life hubs.」

「In the store business, amid the COVID-19 pandemic, in which infections repeatedly expanded and subsided following the emergence of new variants, the company focused on improving the quality of staff proposals and customer satisfaction by upgrading staff skills, while also strengthening sales expansion activities outside its stores.」

「In the store business, customer visits increased substantially to 248% of the previous fiscal year's level as the pandemic subsided. However, amid unstable handset supplies caused by the global semiconductor shortage, units sold declined 4% from the previous fiscal year, while revenue increased 12.1% as the company worked to strengthen staff customer-service skills.」

「In its mobile business, the company is working to strengthen staff customer service, including by improving their skills」

「The company also worked to expand sales by strengthening staff training to improve customer satisfaction, increasing the number of employees holding advanced qualifications to 146% of the previous fiscal year's level, and focusing on its proprietary attentive service.」

「To improve customer satisfaction, which has become increasingly important to the store business, the company worked to strengthen staff customer-service skills and expand sales through its proprietary attentive service, although」

「Amid these developments, the company worked to expand sales through its proprietary attentive service while improving staff customer-service skills to raise customer satisfaction, which has become increasingly important to its activities.」

「Meanwhile, in its store business, the company is enhancing services for Docomo My Shop members and aiming to become a store chosen by customers through its proprietary attentive service, while also pursuing sales expansion through initiatives such as hosting mobile sales events away from stores.」

「In its store business, the company is enhancing services for Docomo My Shop members and aiming to become a store chosen by customers through its proprietary attentive service, while also pursuing sales expansion through initiatives such as hosting mobile sales events away from stores.」

「In its store business, the company is enhancing services for Docomo My Shop members and aiming to become a store chosen by customers through its proprietary attentive service, while also pursuing sales expansion through initiatives such as hosting mobile sales events away from stores.」

「Against this backdrop, the company will continue working to improve the quality of service and the proposal capabilities of store staff through floor-focused operations in its store business.」

「In its store business, the company sought to enhance services for Docomo My Shop members and become a store chosen by customers through its proprietary attentive service, including proposals for services and smartphone apps tailored to each customer.」

「In its store business, the company sought to enhance services for Docomo My Shop members and become a store chosen by customers through attentive service, including proposals for services and content tailored to each customer.」

「In its store business, the company sought to enhance services for Docomo My Shop members and become a store chosen by customers through attentive service, including proposals for services and content tailored to each customer.」

「The company sought to reduce customer waiting times by strengthening floor operations and, as a proprietary differentiating initiative, worked to improve customer satisfaction by providing mobile phone purchasers with Microsoft Office courses and e-learning content. In addition, incentive income increased substantially from the previous fiscal year by achieving targets for priority carrier items.」

「At each Docomo Shop operated by the Company, we worked to reduce customer waiting times by strengthening floor management and improve customer satisfaction by providing Microsoft Office courses and e-learning content to mobile phone purchasers as a unique differentiating initiative.」

「At each Docomo Shop operated by the Company, we worked to reduce customer waiting times by strengthening floor management and improve customer satisfaction by providing Microsoft Office courses and e-learning content to mobile phone purchasers as a unique differentiating initiative. In addition, we sought to increase commission revenue from carriers by achieving sales plans for priority items.」

「At each Docomo Shop operated by the Company, we worked to reduce customer waiting times by strengthening floor management and improve customer satisfaction by providing Microsoft Office courses and e-learning content to mobile phone purchasers as a unique differentiating initiative.」

「At each Docomo Shop operated by the Company, we will continue to improve service quality and staff proposal capabilities, while also proposing educational services such as e-learning, previously offered to corporate customers, to store visitors, thereby enhancing our ability to offer value-added proposals in collaboration with the Solutions Business.」

「We will continue to strengthen collaboration between the Solutions Business and the Mobile Business in order to promote proposals for improving operations and productivity through the use of ICT tools and content such as smartphones and tablets. At each Docomo Shop, we will also improve store staff's knowledge of products and services, strengthen sales of smartphone-related products such as accessories and content, and provide attentive customer service, including regular tablet and telephone classes.」

「We will continue to improve store staff's knowledge of products and services and strengthen sales of smartphone-related products such as accessories and content. We will also work to improve customer satisfaction through attentive customer service, including reducing waiting times in stores and holding regular tablet and telephone classes, and by further promoting information utilization through the use of ICT tools and content such as smartphones and tablets.」

「We will continue to improve store staff's knowledge of products and services, strengthen sales of smartphone-related products such as accessories and content, and reduce waiting times in stores. We will also work to improve customer satisfaction by holding regular tablet and telephone classes, among other initiatives.」