Expanding penetration among properties adopting the service and rolling it out nationwide
First written in FY2016. 19 of 26 entries say "Advanced", first in FY2023-Q1. Latest entry: 2026-09-18.
No other company in this theme has enough history to compare yet.
- FY2025AdvancedAnnual report
「In addition to additional adoption by existing operators and new adoption by major operators, against a backdrop of steady self-storage usage trends, the number of rooms using the web reservation, payment and inventory management system “Claris” reached 79,939. The number of new contracts for the core BPO service with rent payment guarantee was 38,355, up 6.5% from the previous fiscal year, and the contracted backlog was 135,411 contracts, up 5.5% from the end of the previous fiscal year.」
Service adoption expanded to a BPO contracted backlog of 135,411 contracts and 38,355 new contracts through additional adoption by existing operators and new adoption by major operators. - FY2025-H1AdvancedAnnual report
「The number of new contracts for this service during the six months ended the interim period was 19,458, up 8.0% year on year, while the contracted backlog for the core BPO service with rent payment guarantee was 133,111 contracts as of the end of the interim period, up 3.6% from the end of the previous fiscal year.」
Service adoption expanded to a contracted backlog of 133,111 contracts and 19,458 new contracts. Additional adoption by existing operators, new adoption by major operators, and adoption by companies from other industries are also progressing. - FY2024AdvancedAnnual report
「For our business solutions services, against a backdrop of growth in the number and utilization of self-storage locations, rising demand among self-storage operators for greater operational efficiency and labor saving, and increasing opportunities for companies in other industries, such as real estate companies, to enter the self-storage business, the contracted backlog for the BPO service with rent payment guarantee reached approximately 129,000 rooms.」
Service adoption expanded to a BPO contracted backlog of approximately 129,000 rooms. Growth has continued in contracts from existing customers, new openings by companies from other industries, and switches from other guarantee providers. - FY2024-Q2AdvancedAnnual report
「The number of new contracts for this service during the six months ended the second quarter was 18,015, up 4.4% year on year, while the contracted backlog for the core BPO service with rent payment guarantee was 127,871 contracts as of the end of the second quarter, up 2.2% from the end of the previous fiscal year.」
Service adoption expanded to 18,015 new contracts and a contracted backlog of 127,871 contracts. - FY2024-Q1AdvancedAnnual report
「The number of new contracts for this service during the first quarter was 8,705, up 10.3% year on year, while the contracted backlog for the core BPO service with rent payment guarantee was 126,104 contracts as of the end of the quarter, up 0.7% from the end of the previous fiscal year.」
Service adoption expanded to 8,705 new contracts, up 10.3% year on year, and a contracted backlog of 126,104 contracts, up 0.7% from the end of the previous fiscal year. A new partnership with Japan Post Co., Ltd. has also commenced. - FY2023AdvancedAnnual report
「In addition to steady applications from existing customer operators, the company made progress in expanding its new business partners through new contracts from other industries, including JR East Urban Development Corporation, and switches from guarantee outsourcing to other providers. It undertook 49,503 new contracts during the fiscal year, up 55.1% from the previous fiscal year.」
Through new contracts from other industries, switches from guarantee outsourcing to other providers, and an expanded base of new business partners, the annual number of new contracts reached 49,503, up 55.1% from the previous fiscal year. - FY2023-Q3AdvancedAnnual report
「As of the end of the third quarter, the contracted backlog for the core BPO service with rent payment guarantee increased to 123,597 contracts, up 21.3% from the previous fiscal year, as the company comprehensively undertook rent delinquency guarantees for contracts of existing customer operators that had not previously enrolled in such guarantees. The number of new contracts during the nine months ended the third quarter, including those covered comprehensively, was 39,948, up 64.3% year on year.」
Service adoption expanded to a contracted backlog of 123,597 contracts and 39,948 new contracts, driven in part by the comprehensive undertaking of guarantees for existing customers’ previously unenrolled contracts. - FY2023-Q2AdvancedAnnual report
「In addition to solid applications from existing customer operators, new contracts from companies in other industries, including JR East Urban Development Co., Ltd., and conversions from other guarantee providers contributed to the expansion of new partnerships. Contracts received for the rent payment guarantee BPO service and the WEB reservation, payment and inventory management system Clarice increased. The outstanding balance of the core rent payment guarantee BPO service stood at 108,583 as of the end of the second quarter, up 8.7% from the previous fiscal year, while the number of new contracts during the six months was 16,976, up 9.1% year on year.」
Service adoption expanded to a contracted backlog of 108,583 contracts and 16,976 new contracts, with progress in winning new contracts from other industries and switching from outsourcing to other providers. - FY2023-Q1AdvancedAnnual report
「As of the end of the quarter, the contracted backlog for the core BPO service with rent payment guarantee was 105,573 contracts, up 9.0% year on year, while the number of new contracts during the quarter was 7,851 thousand contracts, up 8.3% year on year.」
The first-quarter progress in expanding service adoption was a contracted backlog of 105,573 contracts and 7,851 thousand new contracts, up 9.0% and 8.3% year on year, respectively. - FY2022RestatedAnnual report
「To further increase our contribution to the market and our corporate value, it is essential to raise the utilization rate of our services within the industry and improve our facility management capabilities so that a wide range of investors and operators can invest in self-storage with confidence.」
The company has reaffirmed that increasing the industry-wide utilization rate of its services and improving facility management capabilities are medium- to long-term expansion priorities. - FY2022-Q3Updated contracted backlog and number of new contractsAnnual report
「As of the end of the third quarter, the contracted backlog for the core BPO service with rent payment guarantee was 101,578 contracts, up 8.7% year on year, while the number of new contracts during the nine months ended the third quarter was 23,619, up 7.6% year on year.」
The third-quarter figures for service adoption are a contracted backlog of 101,578 contracts and 23,619 new contracts. - FY2022-Q2Updated contracted backlog and number of new contractsAnnual report
「As of the end of the second quarter, the contracted backlog for the core BPO service with rent payment guarantee was 99,725 contracts, up 7.9% from the previous fiscal year, while the number of new contracts during the six months ended the second quarter was 15,357, up 5.6% year on year.」
The latest figures on service adoption are a contracted backlog of 99,725 contracts and 15,357 new contracts. - FY2020Updated adoption share and customer countAnnual report
「Our services are used by approximately 60% of domestic companies operating self-storage businesses, or 2,500 companies, and are becoming one of the infrastructure services supporting Japan’s self-storage market. To further increase our contribution to the market and our corporate value, we aim to have our services used by more customers.」
The company has quantified service usage as approximately 60% of domestic companies, or 2,500 companies, and indicated a policy of further increasing its customer base. - FY2018RestatedAnnual report
「Self-storage operators using our services account for more than half of the self-storage industry. However, many operators have introduced our services at only some of their properties, and our research shows that our services are currently used at approximately 30% of all properties in the industry. To expand our business results, we need to increase the number of properties operated by existing business partners that use our services. In addition, few operators outside the Tokyo metropolitan area use our services. Going forward, we will expand our services outside the Tokyo metropolitan area and roll them out nationwide.」
The company continues to pursue expanded adoption at properties and expansion outside the Tokyo metropolitan area and nationwide, based on its understanding that adoption exceeds half of operators but is approximately 30% on a property basis. - FY2017RestatedAnnual report
「To expand our business results, we need to increase the number of properties operated by existing business partners that use our services. We will also expand our services outside the Tokyo metropolitan area and roll them out nationwide.」
Based on the understanding that the adoption rate on a property basis remains approximately 30%, the company continues to identify increased adoption among existing customers and nationwide expansion, including outside the Tokyo metropolitan area, as challenges. - FY2016First statedAnnual report
「Self-storage operators using our services account for more than half of the self-storage industry. However, many operators have introduced our services at only some of their properties, and our research shows that our services are currently used at approximately 30% of all properties in the industry. To expand our business results, we need to increase the number of properties operated by existing business partners that use our services. In addition, few operators outside the Tokyo metropolitan area use our services. Going forward, we will expand our services outside the Tokyo metropolitan area and roll them out nationwide.」
While our services have been introduced at more than half of industry operators, we understand that the adoption rate on a property basis is approximately 30%, making increased adoption among existing customers and expansion outside the Tokyo metropolitan area and nationwide key challenges.