Expansion of Outsourcing Services with Rent Arrears Guarantees

「The number of rooms using the WEB reservation, payment and inventory management system Clarice was 79,939. The number of new contracts for the core rent payment guarantee BPO service was 38,355, up 6.5% from the previous fiscal year, and the outstanding balance was 135,411, up 5.5% from the end of the previous fiscal year.」

「During the interim accounting period, installations of the rent payment guarantee BPO service and the WEB reservation, payment and inventory management system Clarice increased against a backdrop of solid self-storage use, in addition to additional installations by existing operators and new installations by major operators. The number of new contracts for this service during the interim accounting period was 19,458, up 8.0% year on year, and the outstanding balance of the core rent payment guarantee BPO service stood at 133,111 as of the end of the interim accounting period, up 3.6% from the end of the previous fiscal year.」

「The outstanding balance of the rent payment guarantee BPO service reached approximately 129,000 rooms, while the number of rooms using Clarice, an IT tool that enables self-storage reservations, payments and inventory management online, exceeded approximately 72,000. The scale of the business solutions services continued to expand solidly.」

「Installations of the rent payment guarantee BPO service and the WEB reservation, payment and inventory management system Clarice increased, primarily among self-storage operators. The number of new contracts for this service during the six months ended September 30 was 18,015, up 4.4% year on year, and the outstanding balance of the core rent payment guarantee BPO service stood at 127,871 as of the end of the second quarter, up 2.2% from the end of the previous fiscal year.」

「Installations of the rent payment guarantee BPO service and the WEB reservation, payment and inventory management system Clarice increased, primarily among self-storage operators. The number of new contracts for this service during the three months ended June 30 was 8,705, up 10.3% year on year, and the outstanding balance of the core rent payment guarantee BPO service stood at 126,104 as of the end of the quarter, up 0.7% from the end of the previous fiscal year.」

「In the business solutions services, against a backdrop of growth in the number of self-storage locations and higher utilization rates, rising demand among self-storage operators for greater operating efficiency and labor savings, and increased opportunities for companies in other industries, such as real estate companies, to enter the self-storage business, the outstanding balance of rent delinquency guarantee BPO reached 125,179, up 20.9% from the previous fiscal year. The scale of the business solutions services continued to expand solidly, including through more than 68,000 rooms using Clarice, an IT tool that enables self-storage reservations, payments and inventory management online.」

「During the nine months ended December 31, against a backdrop of solid self-storage use, the shift to remote and contactless operating environments and demand for solutions establishing safe and effective rent collection methods supported solid applications from existing customer operators. New contracts from companies in other industries, including JR East Urban Development Co., Ltd., and conversions from other guarantee providers also contributed to the expansion of new partnerships. Contracts received for the rent payment guarantee BPO service and the WEB reservation, payment and inventory management system Clarice increased. Through the comprehensive acceptance of delinquency guarantees for contracts held by existing customer operators that had not previously enrolled in such coverage, the outstanding balance of the core rent payment guarantee BPO service reached 123,597 as of the end of the third quarter, up 21.3% from the previous fiscal year, while the number of new contracts during the nine months, including comprehensive contracts, was 39,948, up 64.3% year on year.」

「In addition to solid applications from existing customer operators, new contracts from companies in other industries, including JR East Urban Development Co., Ltd., and conversions from other guarantee providers contributed to the expansion of new partnerships. Contracts received for the rent payment guarantee BPO service and the WEB reservation, payment and inventory management system Clarice increased. The outstanding balance of the core rent payment guarantee BPO service stood at 108,583 as of the end of the second quarter, up 8.7% from the previous fiscal year, while the number of new contracts during the six months was 16,976, up 9.1% year on year.」

「Applications from existing customer operators remained solid, while new partnerships with companies from other industries, including new business operators, also progressed. Contracts received for BPO services, including rent delinquency guarantees and management, collection agency services and contract intake agency services, as well as the WEB reservation, payment and inventory management system Clarice, increased. The outstanding balance of the core rent payment guarantee BPO service stood at 105,573 as of the end of the quarter, up 9.0% year on year, while the number of new contracts during the quarter was 7,851, up 8.3% year on year.」

「At the end of the fiscal year, the outstanding balance of the core rent payment guarantee BPO service was 103,514, up 9.3% from the previous fiscal year, and the number of new contracts during the fiscal year was 31,616, up 10.2% from the previous fiscal year.」

「The business solutions services continued to perform solidly, with approximately 31,616 new users of rent delinquency guarantee BPO, up approximately 10% from the previous fiscal year, and more than 65,000 rooms using Clarice, an IT tool that enables self-storage reservations, payments and inventory management online.」

「During the nine months ended December 31, applications from existing self-storage operator customers remained solid, and new partnerships progressed with companies from other industries, including real estate developers and railway operators. Contracts received for BPO services, including rent delinquency guarantees and management, collection agency services and contract intake agency services, as well as the WEB reservation, payment and inventory management system Clarice, increased. The outstanding balance of the core rent payment guarantee BPO service stood at 101,578 as of the end of the third quarter, up 8.7% year on year, while the number of new contracts during the nine months was 23,619, up 7.6% year on year.」

「During the six months ended September 30, contracts received for the rent payment guarantee BPO service and the WEB reservation, payment and inventory management system Clarice increased due to conversions from other providers and the expansion of new business partnerships. The outstanding balance of the core rent payment guarantee BPO service stood at 99,725 as of the end of the second quarter, up 7.9% from the previous fiscal year, and the number of new contracts during the six months was 15,357, up 5.6% year on year.」

「As of the end of the quarter, the outstanding balance of the core rent payment guarantee BPO service was 96,597, up 7.5% from the previous fiscal year, while the number of new contracts during the quarter was 31,517, up 5.2% year on year.」

「Although the prolonged spread of COVID-19 has limited opportunities to develop relationships with self-storage operators through relationship-based sales aimed at acquiring new business and expanding sales, the trend toward increased self-storage use and the shift to remote, contactless communication and operating environments supported solid growth in the delinquency-guaranteed outsourcing service and the WEB reservation, payment and inventory management system Clarice among existing customers. The outstanding balance of service contracts stood at 93,318 as of the end of the third quarter, up 8.3% year on year.」

「During the six months ended September 30, against a backdrop of continued growth in self-storage use, the delinquency-guaranteed outsourcing service and the WEB reservation, payment and inventory management system Clarice continued to perform solidly. The outstanding balance of service contracts stood at 92,245 as of the end of the second quarter, up 8.1% year on year. As a result, revenue was ¥482.798 million and operating profit was ¥171.768 million.」

「During the three months ended June 30, against a backdrop of increased use of self-storage, including facilities developed by the Company, the number of outsourcing service contracts received and installations of the WEB reservation, payment and inventory management system Clarice increased. As a result, revenue was ¥236.543 million, up 10.3% year on year, and operating profit was ¥89.290 million, up 21.9%.」

「At the end of the fiscal year, the outstanding balance of service contracts was 87,748, up 8.6% from the previous fiscal year, and the number of applications during the year was 27,225, up 6.9% year on year.」

「During the nine months ended December 31, against a backdrop of increased awareness and use of self-storage, including facilities developed by the Company, the number of contracts received for this service continued to perform solidly. As a result, revenue was ¥640.089 million, up 10.5% year on year.」

「During the six months ended September 30, against a backdrop of increased awareness and use of self-storage, including facilities developed by the Company, the number of contracts received for this service continued to perform solidly. As a result, revenue was ¥423.155 million, up 11.0% year on year.」

「During the three months ended June 30, in addition to new installations and contracts received from existing business partners, the number of contracts received from self-storage facilities developed and sold through the turnkey solution service also increased steadily, and the service continued to perform solidly. As a result, revenue was ¥207.656 million, up 11.1% year on year.」

「The Company established a nationwide call center operating structure and established its outsourced operations business, which handles overall operations, primarily in the Tokyo metropolitan area. The number of contracts received stood at 80,768 as of the end of September 2019, up 13.9% from the previous fiscal year.」

「During the nine months ended December 31, in addition to the increase in contracts received from new business partners, the number of contracts received from self-storage facilities developed through the turnkey solution service also increased steadily, and the service continued to perform solidly. As a result, revenue was ¥579.276 million, up 8.6% year on year.」

「During the six months ended September 30, in addition to the increase in contracts received from new business partners, the number of contracts received from self-storage facilities developed through the turnkey solution service also increased steadily, and the service continued to perform solidly. As a result, revenue was ¥381.125 million, up 7.9% year on year.」

「During the three months ended June 30, in addition to contracts received from existing business partners, the number of contracts received from self-storage facilities developed through the turnkey solution service also increased steadily, and the service continued to perform solidly. As a result, revenue was ¥186.856 million, up 5.0% year on year.」

「During the fiscal year, the Company actively held seminars and promoted new service proposals, revitalizing interaction both within and outside the industry. The number of contracts received stood at 70,925 as of the end of September 2018, up 12.1% from the previous fiscal year.」

「During the nine months ended December 31, the number of contracts received from new business partners increased steadily, and the service continued to perform solidly. As a result, revenue was ¥533.262 million, up 11.8% year on year.」

「During the six months ended September 30, in addition to the increase in contracts received from new business partners, the number of contracts received from self-storage facilities developed through the turnkey solution service also increased steadily, and the service continued to perform solidly. As a result, revenue was ¥353.268 million, up 13.7% year on year.」

「During the three months ended June 30, in addition to contracts received from existing business partners, the number of contracts received from self-storage facilities developed through the turnkey solution service also increased steadily, and the service continued to perform solidly. As a result, revenue was ¥177.882 million, up 17.4% year on year.」

「Although the service has gained traction in the self-storage industry, competition cannot be ignored. During the fiscal year, the Company expanded into the Kansai region and substantially revised its service structure for existing operators. As a result, the number of contracts received stood at 63,296 as of the end of September 2017, up 8.5% from the previous fiscal year.」

「The service provides outsourcing services with delinquency guarantees for self-storage operators. During the nine months ended December 31, the number of contracts received from new business partners increased steadily, and the service continued to perform solidly. As a result, revenue was ¥477.069 million, up 9.6% year on year.」

「During the six months ended September 30, in addition to the increase in contracts received from new business partners, the number of contracts received from self-storage facilities developed through the turnkey solution service also increased steadily, and the service continued to perform solidly. As a result, revenue was ¥310.651 million, up 7.9% year on year.」

「During the three months ended June 30, in addition to contracts received from existing business partners, the number of contracts received from self-storage facilities developed through the turnkey solution service also increased steadily, and the service continued to perform solidly. As a result, revenue was ¥151.455 million, up 8.4% year on year.」

「Although the service has gained traction in the self-storage industry, competition cannot be ignored. During the fiscal year, the Company expanded into the Kansai region and substantially revised its service structure for existing operators. As a result, the number of contracts received stood at 58,344 as of the end of September 2016, up 8.6% from the previous fiscal year.」

「The service provides outsourcing services with delinquency guarantees for self-storage operators. During the nine months ended December 31, the number of contracts received from new business partners increased steadily, and the service continued to perform solidly. As a result, revenue was ¥435.255 million, up 13.3% year on year.」