A new business model integrating digital transformation, physical stores and e-commerce
First written in FY2021. 5 of 11 entries say "Advanced", first in FY2024. Latest entry: 2026-10-05.
0 other companies' latest entry also says "Worsened".
- 2026-10-05WorsenedEarnings presentation materials
「DX関連は進捗あるも遅延傾向で課題」
DX関連の取り組みについて進捗を示す一方、遅延傾向を課題として明示している。 - FY2026-H1AdvancedAnnual report
「Second, with the goal of maximizing ordinary profit per employee, we are working to improve productivity through operational efficiency, digital transformation and more sophisticated use of CRM.」
The company is making digital transformation and more sophisticated use of CRM specific initiatives for improving productivity and establishing less labor-intensive operations. - FY2025AdvancedAnnual report
「We will promote reforms to our earnings structure and the establishment of less labor-intensive operations. By investing in digital transformation to improve sales productivity and automating operations, we aim to establish a sustainable profit structure.」
The company is making its initiatives more specific, moving from integrating physical stores and e-commerce and developing the system infrastructure to investing in digital transformation, including automation technologies, and establishing less labor-intensive operations. It is also replacing system servers and renovating core systems. - FY2024AdvancedAnnual report
「Our group will seek to improve sales efficiency by strengthening retail operations and build operations that are less labor-intensive by promoting digital transformation, including automation technologies. We will also seek to improve labor productivity by using various external resources.」
The company is making its previous digital transformation and system platform policy more specific by focusing on automation technologies, less labor-intensive operations and improving labor productivity through the use of external resources. - FY2022ReframedAnnual report
「In addition, to achieve these objectives, we will seek to ① increase customer touchpoints through store development, ② conduct data-driven marketing activities through the development of a CRM system, and ③ expand and network our service and maintenance operations.」
The direction of the system platform, including the integration of physical stores and e-commerce, has been reorganized under the new plan into three initiatives: store touchpoints, a CRM system, and a service and maintenance network. - FY2022-Q3RestatedAnnual report
「To achieve revenue of ¥31.5 billion in the final fiscal year, the Company will promote capital investment, investment in human resources, and IT investment, centered on 3 strategic pillars: advancing CRM, maintenance infrastructure, and a systems platform.」
The company continues to position the system platform as one of the three pillars of its medium-term management plan. - FY2022-Q2RestatedAnnual report
「To achieve revenue of ¥31.5 billion in the final fiscal year, the Company will promote capital investment, investment in human resources, and IT investment, centered on 3 strategic pillars: advancing CRM, maintenance infrastructure, and a systems platform.」
The company continues to position the system platform as one of the three pillars of its medium-term management plan. - FY2022-Q1RestatedAnnual report
「To achieve revenue of ¥31.5 billion in the final fiscal year, the Company will promote capital investment, investment in human resources, and IT investment, centered on 3 strategic pillars: advancing CRM, maintenance infrastructure, and a systems platform.」
The company continues to position the system platform as one of the three pillars of its medium-term management plan. - FY2021First statedAnnual report
「In addition, we will build a platform that integrates physical stores and e-commerce to achieve reciprocal customer referrals and strengthen the service infrastructure.」
The company has explicitly identified, for the first time, the construction of a platform to generate reciprocal customer referrals between physical stores and e-commerce and strengthen the service infrastructure as an initiative under its new business model.