Maruetsu’s experiential supermarket model
First written in FY2021. 9 of 10 entries say "Advanced", first in FY2022-Q1. Latest entry: FY2025-H1.
No other company in this theme has enough history to compare yet.
- FY2025-H1AdvancedAnnual report
「As part of its customer-focused service offering, online delivery expanded to a cumulative total of 48 stores, while the “Rakuraku Kuma-san Home Delivery” service expanded to 215 stores. The “Mobile Supermarket” added 1 vehicle, bringing the total to 3 vehicles operating at 30 locations.」
Maruetsu’s experiential and diverse purchasing channels expanded to 48 stores with online delivery, 215 stores offering home delivery to customers and 3 mobile supermarket vehicles serving 30 locations. - FY2024-Q3AdvancedAnnual report
「Maruetsu Co., Ltd. expanded online delivery to 44 stores and the number of stores offering Uber Eats to 116 to improve customer convenience. In November, it also began operating its first mobile supermarket in Yokohama, Kanagawa Prefecture. In addition, self-checkout was expanded to 215 stores, and smartphone payments became available at all stores from September.」
Maruetsu’s experiential and diverse purchasing channels expanded to 44 stores with online delivery, 116 stores offering Uber Eats and 215 stores with self-checkout, with progress extending to smartphone payments at all stores and the launch of a mobile supermarket. - FY2024-Q2AdvancedAnnual report
「We also increased the number of stores offering online delivery to 41 and expanded the service using Uber Eats to 108 stores.」
For Maruetsu’s experiential and diverse purchasing channels, online delivery expanded to 41 stores and Uber Eats to 108 stores. - FY2024-Q1AdvancedAnnual report
「During the cumulative first quarter, we opened 2 stores under new concepts. We opened Rincos Shirokane The Sky, which offers a comfortable environment and slightly premium, delicious and worthwhile products, and Maruetsu Kawaguchi Ki-Mall Plaza, which embodies a sense of familiarity and the brand message through ties with the local community and initiatives aimed at achieving a sustainable society.」
For Maruetsu’s new store model, 2 stores under new concepts were opened, giving concrete form to comfort, worthwhile products, ties with the local community and sustainability. - FY2023AdvancedAnnual report
「To provide customers with diverse shopping options, we expanded the cumulative number of stores offering online delivery to 37 and the cumulative number of stores with full self-checkout to 205. In addition, we began a delivery service for store products using Uber Eats at 65 stores. We also introduced Maruetsu Prime, a membership program through the Scan & Go ignica app, and continued providing members with special benefits and services.」
Maruetsu’s experiential and convenience-enhancement model expanded to 37 stores with online delivery, 205 stores with full self-checkout and 65 stores offering Uber Eats, and Maruetsu Prime was also introduced. - FY2023-Q3AdvancedAnnual report
「To provide customers with diverse shopping options, we expanded the cumulative number of stores offering online delivery to 37 and the cumulative number of stores with full self-checkout to 204. In addition, we began a delivery service for store products using Uber Eats at 64 stores. At Itabashi Minamicho and Idogaya, which was renovated in September, we also introduced Maruetsu Prime, a membership program through the Scan & Go ignica app, offering members various benefits and special services.」
Maruetsu’s experiential and convenience-enhancement model advanced through the expansion of online delivery, full self-checkout and Uber Eats, as well as the introduction of Maruetsu Prime. - FY2023-Q2AdvancedAnnual report
「The company further expanded the number of stores offering online delivery to 36 and the number with full self-checkout registers to 192, and began offering store-product delivery via Uber Eats at 56 stores, working to provide customers with a convenient, low-stress shopping experience.」
Maruetsu’s experiential and convenience-enhancement model expanded to 36 stores with online delivery, 192 stores with full self-checkout and 56 stores offering Uber Eats. - FY2023-Q1AdvancedAnnual report
「As specific initiatives, we newly introduced Digital Shelf, which allows customers to purchase products not available in the store through in-store signage, while actively revitalizing existing stores and working to create new customer touchpoints. We also expanded full self-checkout to a cumulative total of 149 stores and began a delivery service for store products using Uber Eats at 27 stores, providing customers with a convenient and enjoyable shopping experience.」
Maruetsu’s experiential store model took concrete form through the introduction of Digital Shelf, full self-checkout at 149 stores and Uber Eats delivery at 27 stores. - FY2022-Q1AdvancedAnnual report
「During the cumulative first quarter, we revitalized existing stores by implementing new product policies and reviewing service areas, including fresh seafood sushi under the Uoeatsu brand and kiln-baked pizza.」
For Maruetsu’s experiential store model, fresh seafood sushi, kiln-baked pizza and service-area reviews were implemented as measures to revitalize existing stores. - FY2021First statedAnnual report
「At Funabashi Miyama, which opened in February as the first store under the experiential supermarket model, areas providing services to customers, including around the checkout counters and the eat-in space, were collectively designated as service areas. The store began creating new customer touchpoints, providing 4 types of value—freshness, discovering products, zero stress and connection—and launching new initiatives aimed at achieving a sustainable society.」
Maruetsu opened Funabashi Miyama as the first store under its experiential supermarket model and began creating new customer touchpoints through service areas and 4 types of value.