Improving operational efficiency and supporting sales staff through digital and IT investment
First written in FY2020. 6 of 13 entries say "Advanced", first in FY2021-Q1. Latest entry: 2026-08-18.
The whole theme swung hardest in 2024: 2 of 18 companies on the "Worse" side.
12 other companies' latest entry also says "Advanced".
- 2026-08-18AdvancedManagement Plan
「Improving store-operating efficiency: establishing a structure that allows employees to focus on customer service, hospitality and time spent engaging with customers; improving inefficient work such as system operation and administrative burdens to achieve greater efficiency」
In addition to existing digital and IT support for sales staff, the company presents the improvement of inefficient store operations and the securing of time for customer service as concrete measures under the small-store strategy. - FY2025-H1AdvancedAnnual report
「We advanced initiatives to strengthen customer service capabilities, including customer management through CRM and AI role-playing.」
Customer management and customer-service support using CRM and AI role-playing have advanced as specific measures to support sales staff through digital and IT investment. - FY2023RestatedAnnual report
「As part of the above DX investment at the company on a non-consolidated basis, the “ABC System (Note),” the core of store DX, went live at all of our stores.」
With the ABC System operating at all stores, strengthening customer touchpoints, expanding the company’s e-commerce business, developing an omnichannel operation, and creating an environment in which staff can focus on customer service remain ongoing priorities. - FY2023-Q3RestatedAnnual report
「As part of the above DX investment at the company on a non-consolidated basis, the “ABC System (Note),” the core of store DX, went live at all of our stores. This enables in-store beacons to detect customers’ smartphone apps, making it easier to view each customer’s integrated purchase history and other information in our CRM, and allowing us to provide customer service and product recommendations tailored to each customer on the spot.」
The company has reconfirmed that, with the ABC System operating at all stores, linking the app, in-store beacons and CRM enables personalised customer service and product recommendations based on purchase history. - FY2023-Q1AdvancedAnnual report
「As part of its DX investment, the “ABC System (Note),” the core of store DX, went live at all stores.」
The ABC System, which links the app, in-store beacons and CRM, went live at all stores, moving DX investment from the planning and introduction stage to full-store operation. - FY2022AdvancedAnnual report
「We formulated a 3-year medium-term management plan centered on an investment strategy addressing changes in the external environment. We are promoting DX investment to link the app with internal systems. As sales initiatives, we developed and introduced a smartphone app and implemented promotional measures including new-user registration campaigns and coupon offers.」
The company incorporated DX investment into its 3-year medium-term management plan and, in addition to its policy of linking the app with internal systems, developed and introduced a smartphone app. - FY2022-Q2RestatedAnnual report
「We are promoting initiatives including DX investment to link our app with internal systems, investment in human resources to build field-based and work-from-home sales centres, development of a pipeline for private-brand (PB) products, opening OMO-format stores that combine online and offline channels, and social contribution activities aimed at integrating business growth with sustainability.」
The company is continuing its 3-year investment strategy, including DX investment linking the app with internal systems, and has also developed and introduced a smartphone app. - FY2022-Q1AdvancedAnnual report
「We formulated a 3-year medium-term management plan centered on an investment strategy addressing changes in the external environment. We are promoting DX investment to link the app with internal systems. As sales initiatives, we developed and introduced a smartphone app and implemented promotional measures including new-user registration campaigns and coupon offers.」
The company incorporated DX investment linking the app with internal systems into its 3-year plan and proceeded through the development and introduction of a smartphone app. - FY2021RaisedAnnual report
「In this environment, we are placing maximum priority on improving performance and returning to profitability. We will seek to improve margins by reviewing selling prices in consideration of regional characteristics, while continuing to strengthen the jewellery business and support for store sales operations. In connection with digital and IT investment, we will actively pursue measures including the introduction of a smartphone app, while working to improve operating efficiency and strengthen the development of sales staff.」
In addition to the previous live selling and AI cameras, the company is expanding its digital and IT initiatives, including the introduction of a smartphone app, and broadening the scope of operating-efficiency improvements and sales-staff support. - FY2021-Q3RestatedAnnual report
「As part of its non-contact sales initiatives, we continuously conducted live selling over the internet.」
The company continues to conduct live selling over the internet as a specific non-contact sales measure. - FY2021-Q2RestatedAnnual report
「As a non-contact sales initiative, we conducted live selling over the internet.」
The company continues to conduct live selling over the internet as a specific non-contact sales measure. - FY2021-Q1AdvancedAnnual report
「As an effort toward contactless sales, we conducted live sales over the internet and began analyzing customer purchasing trends following the introduction of AI cameras at some stores.」
As specific digital and IT investments, the company states that it has conducted live selling, introduced AI cameras at some stores, and begun analysing purchasing trends. - FY2020First statedAnnual report
「Accordingly, while maintaining the multi-store expansion that has been a growth driver to date, we are working toward medium- to long-term growth by strengthening sales of jewellery and private-label products, which have relatively high margins, reinforcing support for store sales operations, actively pursuing digital and IT investment to improve operating efficiency, and securing and further developing sales staff through improved compensation and working conditions.」
While maintaining multi-store expansion, the company has for the first time separately identified improving operating efficiency through digital and IT investment, supporting store sales operations, and securing and developing sales staff as measures for medium- to long-term growth.