Converting Existing Customers to Fiber-Optic Wholesale Services

「顧客 1 世帯あたりの契約サービス数を増加させることで、グループ全体の資産効率および収益力の向上と、収益基盤の拡大を図ります。」

「As a result of focusing on profitable customer acquisition in the ISP business, broadband customers decreased by 10 thousand from the end of the previous fiscal year to 664 thousand.」

「In the consumer business, the Group worked to turn customer numbers to net growth, strengthening acquisition in the ISP business through partnerships with major mobile carriers and promoting customer acquisition in the mobile business through expanded LIBMO service offerings and bundled plans with fixed-line services. As a result, broadband customers shifted to a net growth trend, increasing by 12 thousand from the end of the previous fiscal year to 665 thousand, while LIBMO customers increased by 9 thousand to 65 thousand. However, revenue decreased 0.6% year on year to ¥18,194 million due to lower ARPU.」

「In the consumer business, the Group worked to turn customer numbers to net growth, strengthening acquisition in the ISP business through partnerships with major mobile carriers and promoting customer acquisition in the mobile business through expanded service offerings and bundled plans with fixed-line services. As a result, broadband customers turned to net growth, increasing by 3 thousand from the end of the previous fiscal year to 657 thousand, while LIBMO customers increased by 3 thousand to 58 thousand. However, revenue decreased 3.6% year on year to ¥5,961 million due to lower ARPU.」

「In the consumer business, the Group promoted customer acquisition by expanding the range of ISP offerings through partnerships with major mobile carriers and enhancing mobile services through pricing and bundled plans with fixed-line services. As a result, ISP customers decreased by 7 thousand from the end of the previous fiscal year to 725 thousand, while LIBMO customers increased by 1 thousand to 54 thousand. Although the Group steadily expanded its sales channels and stemmed the previous trend of net customer declines, revenue decreased 6.9% year on year to ¥12,240 million as service prices fell.」

「In the consumer business, against a backdrop of competition from major telecommunications carriers and growing demand for communications services during the COVID-19 pandemic, the Group expanded bundled plans with Hikari Collaboration, including by introducing a new high-capacity 30GB plan for the MVNO service “LIBMO,” and promoted customer acquisition via the web. As a result, consumer customers turned to net growth for the first time in 6 fiscal years, increasing by 2 thousand from the end of the previous fiscal year to 763 thousand. ISP customers decreased by 2 thousand to 711 thousand, while LIBMO customers increased by 4 thousand to 52 thousand.」

「Against a backdrop of competition from major telecommunications carriers and growing demand for communications services during the COVID-19 pandemic, the Group actively worked to acquire customers by expanding bundled plans with Hikari Collaboration, introducing a new high-capacity 30GB plan for the MVNO service “LIBMO,” and expanding sales channels. As a result, it stemmed the net decline in consumer customers, which totaled 760 thousand, roughly unchanged from the end of the previous fiscal year.」

「In the consumer business, amid intensifying competition with major mobile carriers, the Group worked to acquire customers by expanding its range of plans, including bundled sales of Hikari Collaboration and the MVNO service “LIBMO” in addition to standalone services. LIBMO customers increased by 7 thousand from the end of the previous fiscal year to 48 thousand, while ISP customers decreased by 34 thousand to 713 thousand, including 324 thousand Hikari Collaboration customers and 389 thousand traditional ISP customers.」

「In the consumer business, amid intensifying competition with major mobile carriers, the Group worked to acquire customers by expanding its range of plans, including bundled sales of Hikari Collaboration and the MVNO service “LIBMO” in addition to standalone services. LIBMO customers increased by 5 thousand from the end of the previous fiscal year to 45 thousand, while ISP customers decreased by 26 thousand to 720 thousand, including 324 thousand Hikari Collaboration customers and 396 thousand traditional ISP customers.」

「In the consumer business, amid intensifying competition with major mobile carriers, the Group worked to acquire customers by expanding its range of plans, including bundled sales of Hikari Collaboration and the MVNO service “LIBMO” in addition to standalone services. LIBMO customers increased by 3 thousand from the end of the previous fiscal year to 43 thousand, while ISP customers decreased by 20 thousand to 727 thousand, including 324 thousand Hikari Collaboration customers and 403 thousand traditional ISP customers.」

「In the consumer business, amid intensifying competition with major mobile carriers, the Hikari Collaboration customer base increased by 5 thousand from the end of the previous fiscal year to 328 thousand, while the customer base for traditional ISPs decreased by 25 thousand to 440 thousand.」

「In the consumer business, amid intensifying competition with major mobile carriers, the Hikari Collaboration customer base increased by 4 thousand from the end of the previous fiscal year to 327 thousand, while the customer base for traditional ISPs decreased by 14 thousand to 451 thousand.」

「In broadband, growth in FTTH is expected to slow in Japan. The Group worked to acquire new customers for its Hikari Collaboration services, “@T COM (At T Com) Hikari” and “TNC Hikari,” and raise ARPU through service migrations by existing ISP customers. As a result, the Hikari Collaboration customer base reached 323 thousand at the end of the fiscal year, strengthening it as an earnings base.」

「In the consumer business, we actively promoted the acquisition of new optical-fiber collaboration customers and the migration of existing customers within the broadband services business. As a result, optical-fiber collaboration customers increased by 20 thousand from the end of the previous fiscal year to 319 thousand.」

「In the consumer business, we actively promoted the acquisition of new optical-fiber collaboration customers and the migration of existing customers within the broadband services business. As a result, optical-fiber collaboration customers increased by 11 thousand from the end of the previous fiscal year to 310 thousand.」

「In the broadband business, we actively promoted the acquisition of new customers and the migration of existing customers to the optical-fiber collaboration services “＠Ｔ ＣＯＭヒカリ” and “ＴＮＣヒカリ.” As a result, optical-fiber collaboration customers increased by 79 thousand from the end of the previous fiscal year to 299 thousand.」

「In the broadband business, we actively promoted the acquisition of new customers and the migration of existing customers to the optical-fiber collaboration services “＠Ｔ ＣＯＭヒカリ” and “ＴＮＣヒカリ.” The number of optical-fiber collaboration customers increased by 69 thousand from the end of the previous fiscal year to 288 thousand. Amid intense competition from new entrants, including major mobile carriers, total FTTH customers were 732 thousand, while total broadband customers, including ADSL, decreased by 25 thousand from the end of the previous fiscal year to 808 thousand.」

「In the broadband business, we actively promoted the acquisition of new customers and the migration of existing customers to the optical-fiber collaboration services “＠Ｔ ＣＯＭヒカリ” and “ＴＮＣヒカリ.” The number of optical-fiber collaboration customers increased by 53 thousand from the end of the previous fiscal year to 272 thousand.」

「In the broadband business, in addition to acquiring new customers, we actively promoted the migration of existing customers to the optical-fiber collaboration services “＠Ｔ ＣＯＭヒカリ” and “ＴＮＣヒカリ.” As a result, the number of optical-fiber collaboration customers increased by 32 thousand from the end of the previous fiscal year to 251 thousand.」