Komori
TOKAI Holdings (3167) · InitiativeAdvanced

Customer acquisition and churn prevention through CATV bundles and partnerships

First written in FY2017-Q1. 33 of 34 entries say "Advanced", first in FY2017-Q2. Latest entry: 2026-10-15.

34entries
11years
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ProgressHeldSoftenedWorseAdvancedFY2017-Q2 – 2026-10-152016: 220162017: 320172018: 420182019: 320192020: 420202021: 320212022: 320222023: 320232024: 320242025: 020252026: 62026
Same theme, other companies
Acquiring Wireless Lines and Reducing Churn Through Bundled Telecommunications and Broadband SalesA theme 4 companies write about · 0 as a headwind · 5 as a tailwind

2 other companies' latest entry also says "Advanced".

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  2. FY2026AdvancedAnnual report

    「As a result, broadcasting-service customers increased by 4 thousand from the end of the previous fiscal year to 925 thousand, while communications-service customers increased by 17 thousand to 430 thousand.」

    We continued local information services, program production and sales activities, and broadcasting customers increased to 925 thousand and communications customers to 430 thousand.
  4. FY2025-H1AdvancedAnnual report

    「In the CATV business, as a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content through partnerships with major video-streaming operators. As a result of conducting sales activities actively, including in new areas, broadcasting-service customers increased by 2 thousand from the end of the previous fiscal year to 920 thousand, while communications-service customers increased by 9 thousand to 403 thousand.」

    We continued local information services and program production, partnerships with video-streaming operators and sales activities in new areas, and broadcasting customers reached 920 thousand and communications customers 403 thousand.
  5. FY2024AdvancedAnnual report

    「As a result of conducting sales activities actively, including in new areas, broadcasting-service customers increased by 5 thousand from the end of the previous fiscal year to 919 thousand, while communications-service customers increased by 21 thousand to 394 thousand.」

    We advanced sales activities in new areas, and broadcasting customers reached 919 thousand and communications customers 394 thousand.
  6. FY2024-Q3AdvancedAnnual report

    「In the CATV business, as a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content through partnerships with major video-streaming operators. As a result of conducting sales activities actively, including in new areas, broadcasting-service customers increased by 4 thousand from the end of the previous fiscal year to 918 thousand, while communications-service customers increased by 16 thousand to 389 thousand.」

    We continued local information services and program production, partnerships with major video-streaming operators and sales activities in new areas, and broadcasting customers reached 918 thousand and communications customers 389 thousand.
  7. FY2024-Q2AdvancedAnnual report

    「In the CATV business, as a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content through partnerships with major video-streaming operators. As a result of conducting sales activities actively, broadcasting-service customers increased by 3 thousand from the end of the previous fiscal year to 916 thousand, while communications-service customers increased by 11 thousand to 384 thousand.」

    We continued local information services and program production, partnerships with major video-streaming operators and sales activities, and broadcasting customers increased to 916 thousand and communications customers to 384 thousand.
  8. FY2023AdvancedAnnual report

    「As a result of conducting sales activities actively, broadcasting-service customers increased by 26 thousand from the end of the previous fiscal year to 914 thousand, while communications-service customers increased by 29 thousand to 373 thousand.」

    Broadcasting-service customers increased to 914 thousand and communications-service customers to 373 thousand.
  9. FY2023-Q3AdvancedAnnual report

    「As a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content through partnerships with major video-streaming operators. We also continued sales activities steadily in line with conditions in each area. As a result, broadcasting-service customers increased by 9 thousand from the end of the previous fiscal year to 896 thousand, while communications-service customers increased by 15 thousand to 359 thousand.」

    We continued local information services and program production, partnerships with major video-streaming operators and sales activities, and broadcasting and communications customers increased to 896 thousand and 359 thousand, respectively.
  10. FY2023-Q2AdvancedAnnual report

    「As a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content through partnerships with major video-streaming operators. We also continued sales activities steadily in line with conditions in each area. As a result, broadcasting-service customers increased by 6 thousand from the end of the previous fiscal year to 894 thousand, while communications-service customers increased by 10 thousand to 354 thousand.」

    We continued local information services and program production, partnerships with major video-streaming operators and sales activities, and broadcasting and communications customers increased to 894 thousand and 354 thousand, respectively.
  11. FY2023-Q1AdvancedAnnual report

    「In the CATV business, as a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content so that customers could spend time comfortably during the COVID-19 pandemic, including through partnerships with major video-streaming operators. As a result of continuing sales activities cautiously and steadily in line with conditions in each area, broadcasting-service customers increased by 3 thousand from the end of the previous fiscal year to 891 thousand, while communications-service customers increased by 5 thousand to 349 thousand.」

    We continued local information services and program production, partnerships with major video-streaming operators and sales activities, and broadcasting and communications customers increased to 891 thousand and 349 thousand, respectively.
  12. FY2022-Q3AdvancedAnnual report

    「In the CATV business, as a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content so that customers could spend time comfortably during the COVID-19 pandemic, including through partnerships with major video-streaming operators. As a result of continuing sales activities cautiously and steadily in line with conditions in each area, broadcasting-service customers increased by 10 thousand from the end of the previous fiscal year to 885 thousand, while communications-service customers increased by 16 thousand to 339 thousand.」

    We continued local information services and program production, partnerships with major video-streaming operators and sales activities, and broadcasting and communications customers increased to 885 thousand and 339 thousand, respectively.
  13. FY2022-Q2AdvancedAnnual report

    「In the CATV business, as a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content so that customers could spend time comfortably during the COVID-19 pandemic, including through partnerships with major video-streaming operators. For new customer acquisition, we continued sales activities cautiously and steadily in line with conditions in each area. As a result, broadcasting-service customers increased by 5 thousand from the end of the previous fiscal year to 881 thousand, while communications-service customers increased by 11 thousand to 333 thousand.」

    We continued local information services and program production, partnerships with major video-streaming operators and sales activities, and broadcasting and communications customers increased to 881 thousand and 333 thousand, respectively.
  14. FY2022-Q1AdvancedAnnual report

    「In the CATV business, as a locally rooted operator, we focused on transmitting local information and producing programs, while also enhancing content so that customers could spend time comfortably during the COVID-19 pandemic, including through partnerships with major video-streaming operators. For new customer acquisition, we continued sales activities cautiously and steadily in line with conditions in each area. As a result, broadcasting-service customers increased by 2 thousand from the end of the previous fiscal year to 878 thousand, while communications-service customers increased by 6 thousand to 328 thousand.」

    In addition to strengthening local information services and program production, we pursued partnerships with major video-streaming operators, and broadcasting and communications customers increased to 878 thousand and 328 thousand, respectively.
  15. FY2021-Q3AdvancedAnnual report

    「In the CATV business, we continued sales activities cautiously and steadily in line with conditions in each region as a locally rooted operator even during the COVID-19 pandemic. As a result, broadcasting-service customers increased by 10 thousand from the end of the previous fiscal year to 871 thousand, while communications-service customers increased by 25 thousand to 317 thousand.」

    We continued sales activities even during the COVID-19 pandemic, and broadcasting-service customers increased to 871 thousand and communications-service customers to 317 thousand.
  16. FY2021-Q2AdvancedAnnual report

    「In the CATV business, we continued sales activities cautiously and steadily in line with conditions in each region as a locally rooted operator even during the COVID-19 pandemic. As a result, broadcasting-service customers increased by 6 thousand from the end of the previous fiscal year to 868 thousand, while communications-service customers increased by 19 thousand to 311 thousand.」

    We continued sales activities even during the COVID-19 pandemic, and broadcasting-service customers increased to 868 thousand and communications-service customers to 311 thousand.
  17. FY2021-Q1AdvancedAnnual report

    「In the CATV business, we continued sales activities cautiously and steadily as a local operator even during the COVID-19 pandemic. As a result, broadcasting-service customers increased by 2 thousand from the end of the previous fiscal year to 864 thousand, while communications-service customers increased by 5 thousand to 297 thousand.」

    We continued sales activities even during the COVID-19 pandemic, and broadcasting and communications customers increased to 864 thousand and 297 thousand, respectively.
  18. FY2020AdvancedAnnual report

    「In the CATV business, as competition with telecommunications operators intensified, we sought to increase customers and prevent cancellations by enhancing competitiveness through discount services for bundled broadcasting and communications subscriptions, smartphone bundle discounts offered in cooperation with major mobile carriers, and stronger production of community-channel programs rooted in local communities. In addition, expansion of the service area through M&A contributed to the results. Broadcasting-service customers increased by 73 thousand from the end of the previous fiscal year to 862 thousand, while communications-service customers increased by 18 thousand to 292 thousand.」

    In addition to bundle discounts, mobile-carrier partnerships, enhanced local programming and cancellation prevention, we expanded the service area through M&A, and broadcasting and communications customers reached 862 thousand and 292 thousand, respectively.
  19. FY2020-Q3AdvancedAnnual report

    「In the CATV business, as competition with telecommunications operators intensified, we sought to increase customers and prevent cancellations by enhancing competitiveness through discount services for bundled broadcasting and communications subscriptions, smartphone bundle discounts offered in cooperation with major mobile carriers, and stronger production of community-channel programs rooted in local communities. As a result, broadcasting-service customers increased by 13 thousand from the end of the previous fiscal year to 801 thousand, while communications-service customers increased by 13 thousand to 287 thousand.」

    We continued bundle discounts, mobile-carrier partnerships, enhanced local programming and cancellation prevention, and broadcasting and communications customers increased to 801 thousand and 287 thousand, respectively.
  20. FY2020-Q2AdvancedAnnual report

    「In the CATV business, as competition with telecommunications operators intensified, we sought to increase customers and prevent cancellations by enhancing competitiveness through discount services for bundled broadcasting and communications subscriptions, smartphone bundle discounts offered in cooperation with major mobile carriers, and stronger production of community-channel programs rooted in local communities. As a result, broadcasting-service customers increased by 5 thousand from the end of the previous fiscal year to 794 thousand, while communications-service customers increased by 9 thousand to 282 thousand.」

    We continued bundle discounts, mobile-carrier partnerships, enhanced local programming and cancellation prevention, and broadcasting and communications customers increased to 794 thousand and 282 thousand, respectively.
  21. FY2020-Q1AdvancedAnnual report

    「In the CATV business, as competition with telecommunications operators intensified, we sought to increase customers and prevent cancellations by enhancing competitiveness through discount services for bundled broadcasting and communications subscriptions, smartphone bundle discounts offered in cooperation with major mobile carriers, and stronger production of community-channel programs rooted in local communities. As a result, broadcasting-service customers increased by 2 thousand from the end of the previous fiscal year to 791 thousand, while communications-service customers increased by 5 thousand to 278 thousand.」

    We continued bundle discounts, mobile-carrier partnerships, enhanced local programming and cancellation prevention, and broadcasting and communications customers increased to 791 thousand and 278 thousand, respectively.
  22. FY2019-Q3AdvancedAnnual report

    「In the CATV business, we sought to increase customers by enhancing price competitiveness through discount services for bundled broadcasting and communications subscriptions and smartphone bundle discounts offered in cooperation with major mobile carriers, while also working to prevent cancellations. In addition, for broadcasting services, we promoted the conversion to optical fiber, including preparation for 4K broadcasting from December 2018, as well as programs with enhanced local information. For communications services, we provided an ultrahigh-speed optical-fiber service with speeds of up to 10Gbps. As a result of these initiatives, broadcasting-service customers increased by 10 thousand from the end of the previous fiscal year to 785 thousand, while communications-service customers increased by 13 thousand to 270 thousand.」

    We continued bundle discounts, mobile-carrier partnerships, cancellation prevention, optical-fiber conversion including support for 4K broadcasting, and the provision of lines with speeds of up to 10Gbps, and broadcasting and communications customers increased to 785 thousand and 270 thousand, respectively.
  23. FY2019-Q2AdvancedAnnual report

    「In the CATV business, we sought to increase customers by enhancing price competitiveness through discount services for bundled broadcasting and communications subscriptions and smartphone bundle discounts offered in cooperation with major mobile carriers, while also working to prevent cancellations. In addition, for broadcasting services, we worked to improve customer satisfaction by broadcasting programs with enhanced local information and promoting the conversion to optical fiber to support 4K broadcasting. For communications services, we provided an ultrahigh-speed optical-fiber service with speeds of up to 10Gbps. As a result of these initiatives, broadcasting-service customers increased by 6 thousand from the end of the previous fiscal year to 781 thousand, while communications-service customers increased by 8 thousand to 265 thousand.」

    We continued bundle discounts, mobile-carrier partnerships, cancellation prevention, 4K-compatible optical-fiber conversion and lines with speeds of up to 10Gbps, and broadcasting and communications customers increased to 781 thousand and 265 thousand, respectively.
  24. FY2019-Q1AdvancedAnnual report

    「In the CATV business, we sought to increase customers by enhancing price competitiveness through discount services for bundled broadcasting and communications subscriptions and smartphone bundle discounts offered in cooperation with major mobile carriers, while also working to prevent cancellations. In addition, for broadcasting services, we worked to improve customer satisfaction by broadcasting programs with enhanced local information and promoting the conversion to optical fiber to support 4K broadcasting. For communications services, we provided an ultrahigh-speed optical-fiber service with speeds of up to 10Gbps. As a result of these initiatives, broadcasting-service customers increased by 3 thousand from the end of the previous fiscal year to 778 thousand, while communications-service customers increased by 4 thousand to 261 thousand.」

    We continued bundle discounts, mobile-carrier partnerships, local information programming, 4K-compatible optical-fiber conversion, lines with speeds of up to 10Gbps and cancellation prevention, and broadcasting and communications customers increased to 778 thousand and 261 thousand, respectively.
  25. FY2018AdvancedAnnual report

    「In the CATV business, we sought to increase customers by enhancing price competitiveness through discount services for bundled broadcasting and communications subscriptions and smartphone bundle discounts offered in cooperation with major mobile carriers, while also working to prevent cancellations. In addition, for broadcasting services, we worked to improve customer satisfaction by broadcasting programs with enhanced local information and promoting the conversion to optical fiber to support 4K broadcasting. For communications services, we expanded services by launching an ultrahigh-speed optical-fiber service with speeds of up to 10Gbps.」

    We continued bundle discounts, mobile-carrier partnerships and cancellation prevention, while also expanding the service area through 4K-compatible optical-fiber conversion and lines with speeds of up to 10Gbps, and realized the acquisition of 273 thousand customers through M&A.
  26. FY2018-Q3AdvancedAnnual report

    「In the CATV business, we sought to increase customers by enhancing price competitiveness through discount services for bundled broadcasting and communications subscriptions and smartphone bundle discounts offered in cooperation with major mobile carriers, while also working to prevent cancellations. In addition, for broadcasting services, we worked to improve customer satisfaction by broadcasting programs with enhanced local information and promoting the conversion to optical fiber to support 4K broadcasting. For communications services, we expanded services by launching an ultrahigh-speed optical-fiber service with speeds of up to 10Gbps.」

    We continued bundle discounts, mobile-carrier partnerships and cancellation prevention, while expanding services through 4K-compatible optical-fiber conversion and the launch of lines with speeds of up to 10Gbps.
  27. FY2018-Q1AdvancedAnnual report

    「In the CATV business, in addition to discount services for bundled broadcasting and communications subscriptions and smartphone bundle discounts offered in cooperation with major mobile carriers, we sought to acquire new customers and prevent switching from competitors by enhancing price competitiveness and customer satisfaction. We also worked to prevent cancellations through our call center. As a result, broadcasting-service customers increased by 2 thousand from the end of the previous fiscal year to 510 thousand, while communications-service customers increased by 3 thousand to 229 thousand.」

    We continued bundled sales, mobile-carrier partnerships and cancellation prevention through the call center, and broadcasting and communications customers increased to 510 thousand and 229 thousand, respectively.
  28. FY2017AdvancedAnnual report

    「As a result of efforts to improve customer satisfaction, including enhancing the transmission of local information through community channels and strengthening customer support as a measure to prevent cancellations, the number of broadcasting-service customers increased by 9 thousand from the end of the previous fiscal year to 508 thousand. The number of communications-service customers increased by 15 thousand to 225 thousand.」

    In addition to bundled sales and mobile-carrier partnerships, we continued local information services and customer support, and broadcasting and communications customers increased.
  29. FY2017-Q3AdvancedAnnual report

    「In the CATV business, in addition to continuing discount measures for bundled broadcasting and communications services, we promoted the acquisition of new customers through smartphone bundle discounts offered in cooperation with major mobile carriers. We also sought to improve customer satisfaction by enhancing the transmission of local information through community channels and strengthening customer support as a measure to prevent cancellations. As a result, the number of broadcasting-service customers increased by 7 thousand from the end of the previous fiscal year to 506 thousand. The number of communications-service customers increased by 12 thousand to 222 thousand.」

    We continued bundled sales, mobile-carrier partnerships, local information services and enhanced customer support, and broadcasting and communications customers increased from 503 thousand and 218 thousand to 506 thousand and 222 thousand, respectively.
  30. FY2017-Q2AdvancedAnnual report

    「In the CATV business, in addition to continuing discount measures for bundled broadcasting and communications services, we promoted the acquisition of new customers through smartphone bundle discounts offered in cooperation with major mobile carriers. We also sought to improve customer satisfaction by enhancing the transmission of local information through community channels and strengthening customer support as a measure to prevent cancellations. As a result, the number of broadcasting-service customers increased by 4 thousand from the end of the previous fiscal year to 503 thousand. The number of communications-service customers increased by 7 thousand to 218 thousand.」

    We continued bundled sales, mobile-carrier partnerships, local information services and enhanced customer support, resulting in increases in broadcasting and communications customers.
  31. FY2017-Q1First statedAnnual report

    「In the CATV business, in addition to continuing discount measures for bundled broadcasting and communications services, we promoted the acquisition of new customers through smartphone bundle discounts offered in cooperation with major mobile carriers. We also sought to improve customer satisfaction by enhancing the transmission of local information through community channels and strengthening customer support as a measure to prevent cancellations. As a result, the number of broadcasting-service customers increased by 2 thousand from the end of the previous fiscal year to 501 thousand. The number of communications-service customers increased by 4 thousand to 215 thousand (160 thousand CATV-FTTH customers and 54 thousand CATV Internet customers).」

    Bundle discounts, mobile-carrier partnerships, local information services and customer support were cited as measures to acquire customers and prevent cancellations.
Moved together

"Strengthening Customer Engagement and Benefits Through the TLC Membership Service" moved the same way as this thread, in the same document, in 30 of its 34 moves.

302828252522★123456
  1. ★This thread
  2. 1Strengthening Customer Engagement and Benefits Through the TLC Membership Service30×
  3. 2Expanding the Revenue Base Through Multiple Transactions28×
  4. 3Integrated Solutions Combining Fiber-Optic Networks, Data Centers and System Development28×
  5. 4Launch of the low-cost SIM service "LIBMO" and bundled sales with fixed-line services25×
  6. 5Expansion of Sales Areas and Customer Base in the Liquefied Petroleum Gas Business through M&A25×
  7. 6Strengthening the competitiveness of each retail business and maintaining and expanding the customer base22×

★ is this thread; numbers match the list above. The number on a line is how many documents both moved the same way in; lines between the other threads count the documents they moved together in too. Threads that move together often sit closer.

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TOKAI Holdings's next results are scheduled for 2026-11-05. Read the earnings preview It last moved in the Other Disclosures of 2026-10-15: "Advanced".
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Customer acquisition and churn prevention through CATV bundles and partnerships | TOKAI Holdings Corporation (3167) | Komori