Strengthening the competitiveness of each retail business and maintaining and expanding the customer base

「During the interim consolidated accounting period, the number of customers with ongoing business relationships increased by 41 thousand, compared with an increase of 28 thousand in the same period of the previous year, to 3,399 thousand.」

「The Group's customers with ongoing transactions increased by 59 thousand to 3,358 thousand (an increase of 106 thousand in the previous fiscal year).」

「During the cumulative second-quarter period of the current consolidated fiscal year, the group’s customers with ongoing relationships increased by 28 thousand, compared with an increase of 49 thousand in the same period of the previous year, to 3,328 thousand. TLC members increased by 30 thousand, compared with an increase of 36 thousand in the same period of the previous year, to 1,188 thousand.」

「The number of customers increased by 110 thousand to 3.30 million as a result of efforts to acquire customers and prevent cancellations.」

「As a result, during the cumulative third-quarter period of the current consolidated fiscal year, the number of the group’s customers with ongoing relationships increased by 64 thousand to 3,258 thousand, compared with an increase of 43 thousand in the same period of the previous year, while TLC member service members increased by 53 thousand to 1,139 thousand, compared with an increase of 87 thousand in the same period of the previous year. In June, we acquired shares in Wood Recycle, which operates industrial waste treatment and wood chip manufacturing businesses, making it a consolidated subsidiary. In October, we acquired shares in J-Support, which develops, sells and maintains packaged software for the logistics and warehousing industries, and Okinawa Cable Network, which operates a CATV business, making both companies consolidated subsidiaries. These initiatives produced steady progress in expanding our business base.」

「The Group continued working as one to expand its business areas, promote digital marketing, create open innovation, fully implement its DX strategy, optimally allocate management resources and strengthen its initiatives toward the SDGs. As a result, during the cumulative second-quarter consolidated period of the current fiscal year, the number of customers with ongoing business relationships increased by 49 thousand, compared with an increase of 26 thousand in the same period of the previous year, to 3,242 thousand.」

「As a result, during the cumulative first-quarter period of the current consolidated fiscal year, the number of the group’s customers with ongoing relationships increased by 19 thousand to 3,213 thousand, compared with an increase of 9 thousand in the same period of the previous year, while TLC member service members increased by 19 thousand to 1,106 thousand, compared with an increase of 19 thousand in the same period of the previous year. In June, we acquired shares in Wood Recycle (Gero, Gifu), which operates industrial waste treatment and wood chip manufacturing businesses, making it a consolidated subsidiary. We achieved steady progress in expanding our business base.」

「In sales activities, the Group promoted active customer acquisition while thoroughly implementing infection-control measures. As a result, the number of customers with ongoing business relationships at the end of the second quarter of the current consolidated fiscal year was 3,125 thousand, an increase of 26 thousand from the end of the previous consolidated fiscal year.」

「In sales activities, the Group promoted active customer acquisition while thoroughly implementing infection-control measures, including remote sales. As a result, the number of customers with ongoing business relationships at the end of the first quarter of the current consolidated fiscal year was 3,108 thousand, an increase of 9 thousand from the end of the previous consolidated fiscal year.」

「As a result, the Group actively incorporated remote sales, including new information dissemination and business meetings using the web, into its points of contact with customers. The number of customers with ongoing business relationships at the end of the third quarter of the current consolidated fiscal year was 3,063 thousand, an increase of 60 thousand from the end of the previous consolidated fiscal year.」

「The Group also actively pursued remote sales, including new information dissemination and business meetings using the web. The number of customers with ongoing business relationships at the end of the second quarter of the current consolidated fiscal year was 3,042 thousand, an increase of 39 thousand from the end of the previous consolidated fiscal year.」

「In sales activities, the Group used communication tools such as web meetings according to the counterparty and thoroughly implemented advance appointments and infection-control measures for visits. As a result, the number of customers with ongoing business relationships at the end of the first quarter of the current consolidated fiscal year was 3,012 thousand, an increase of 9 thousand from the end of the previous consolidated fiscal year.」

「As of the end of the current fiscal year, the number of customers with ongoing transactions was 3,003 thousand, an increase of 101 thousand from the end of the previous fiscal year.」

「For the Group's performance during the cumulative third-quarter consolidated period of the current fiscal year, initiatives such as promoting customer acquisition and increasing orders were successful, resulting in net sales of ¥141,557 million, up 2.6% year on year, operating income of ¥9,278 million, up 31.8%, ordinary income of ¥9,478 million, up 30.8%, and profit attributable to owners of the parent of ¥5,103 million, up 28.6%, all representing substantial increases.」

「Initiatives such as promoting customer acquisition and increasing orders were successful, resulting in net sales of ¥93,015 million, up 4.7% year on year, and operating income of ¥5,500 million, up 58.3%. Net sales and every profit measure reached record highs. The number of customers with ongoing business relationships at the end of the second quarter of the current consolidated fiscal year was 2,918 thousand, an increase of 16 thousand from the end of the previous consolidated fiscal year.」

「During the cumulative first-quarter consolidated period of the current fiscal year, the Group continued working to expand its earnings base through the deepening of existing businesses, M&A and entry into new businesses, under the themes of realizing the TLC (Total Life Concierge; hereinafter the same) concept and “ABUSERS” (*2). The number of customers with ongoing business relationships at the end of the first quarter of the current consolidated fiscal year was 2,907 thousand, an increase of 5 thousand from the end of the previous consolidated fiscal year.」

「During the cumulative second-quarter consolidated period of the current fiscal year, the second period of the medium-term management plan Innovation Plan 2020 “JUMP,” the Group continued working to expand its business platform through regional expansion of existing businesses, M&A and entry into new businesses. The number of customers with ongoing business relationships at the end of the second quarter of the current consolidated fiscal year was 2,893 thousand, an increase of 17 thousand from the end of the previous consolidated fiscal year.」

「As a result of M&A conducted in the previous consolidated fiscal year and efforts to acquire customers in each business, the number of customers with ongoing business relationships increased by 313 thousand from the end of the same period of the previous year to 2,883 thousand (2,570 thousand at the end of the same period of the previous year, up 12.2% year on year),」

「The Group plans to expand the number of customers that form its earnings base from 2.56 million at the end of March 2017 to more than 4.32 million, or more than 1.7 times the level at the end of March 2017.」

「The Group is pursuing its growth strategy by increasing the number of customers with ongoing business relationships, diversifying transactions based on the TLC (Total Life Concierge; hereinafter the same) concept, expanding sales channels through regional expansion, conducting M&A and entering new business fields, among other initiatives, with the aim of achieving further growth as set out in the medium-term management plan Innovation Plan 2020 “JUMP.” As a result of these initiatives, the number of customers with ongoing business relationships at the end of the third quarter of the current consolidated fiscal year was 2,839 thousand, an increase of 275 thousand from the end of the previous consolidated fiscal year.」

「The number of customers with ongoing transactions at the end of the first quarter of the current consolidated fiscal year was 2,570 thousand, an increase of 6 thousand from the end of the previous consolidated fiscal year.」

「The Group will continue working to strengthen profitability by enhancing the competitiveness of each retail business and maintaining and expanding its customer base.」