Strengthening Customer Engagement and Benefits Through the TLC Membership Service

「The number of TLC members increased by 14 thousand, compared with an increase of 15 thousand in the same period of the previous year, to 1,339 thousand. During the first quarter of the fiscal year under review, the number of app members of the TLC member service surpassed 500,000 in April 2026.」

「The number of TLC members increased by 59 thousand, compared with an increase of 53 thousand in the previous consolidated fiscal year, to 1,326 thousand.」

「TLC membership increased by 27 thousand, compared with an increase of 30 thousand in the year-earlier period, to 1,242 thousand.」

「TLC membership increased by 56 thousand, compared with an increase of 71 thousand in the previous consolidated fiscal year, to 1,214 thousand.」

「TLC membership increased by 43 thousand, compared with an increase of 53 thousand in the year-earlier period, to 1,201 thousand.」

「TLC membership increased by 30 thousand, compared with an increase of 36 thousand in the year-earlier period, to 1,188 thousand.」

「The number of TLC membership service members increased by 71 thousand, compared with an increase of 107 thousand in the previous consolidated fiscal year, to 1,158 thousand.」

「The number of TLC membership service members increased by 53 thousand, compared with an increase of 87 thousand in the year-earlier period, to 1,139 thousand.」

「The number of TLC membership service members increased by 36 thousand, compared with an increase of 44 thousand in the year-earlier period, to 1,123 thousand.」

「The number of TLC membership service members increased by 19 thousand, the same increase as in the year-earlier period, to 1,106 thousand.」

「As a result of actively pursuing customer acquisition while thoroughly implementing infection-control measures, at the end of the third quarter of the current consolidated fiscal year, customers with ongoing relationships had increased by 43 thousand from the end of the previous consolidated fiscal year to 3,142 thousand, while TLC member service members had increased by 87 thousand to 1,066 thousand.」

「As a result of actively pursuing customer acquisition while thoroughly implementing infection-control measures, at the end of the second quarter of the current consolidated fiscal year, customers with ongoing relationships had increased by 26 thousand from the end of the previous consolidated fiscal year to 3,125 thousand, while TLC member service members had increased by 44 thousand to 1,023 thousand.」

「As a result of actively pursuing customer acquisition while thoroughly implementing infection-control measures, including remote sales, at the end of the first quarter of the current consolidated fiscal year, customers with ongoing relationships had increased by 9 thousand from the end of the previous consolidated fiscal year to 3,108 thousand, while TLC member service members had increased by 19 thousand to 998 thousand.」

「The number of TLC membership service members increased by 62 thousand to 958 thousand.」

「We also actively pursued remote sales, including newly using the web to disseminate information and hold business meetings. At the end of the second quarter of the current consolidated fiscal year, customers with ongoing relationships had increased by 39 thousand from the end of the previous consolidated fiscal year to 3,042 thousand, while TLC member service members had increased by 42 thousand to 938 thousand.」

「The number of customers with ongoing transactions at the end of the first quarter of the current consolidated fiscal year increased by 9 thousand from the end of the previous consolidated fiscal year to 3,012 thousand, while the number of TLC membership service members increased by 22 thousand to 917 thousand.」

「Membership continued to increase steadily, reaching 896 thousand as of the end of March 2020, and the program became established as a Group-wide point of contact with customers. Going forward, the Group will work to encourage long-term and multiple use of its services by enhancing the program.」

「At the end of the third quarter of the current consolidated fiscal year, customers with ongoing relationships had increased by 31 thousand from the end of the previous consolidated fiscal year to 2,933 thousand, while TLC member service members had increased by 70 thousand to 875 thousand.」

「The number of TLC membership service members increased by 47 thousand to 852 thousand.」

「The number of customers with ongoing transactions at the end of the first quarter of the current consolidated fiscal year increased by 5 thousand from the end of the previous consolidated fiscal year to 2,907 thousand, while the number of TLC membership service members increased by 26 thousand to 830 thousand.」

「In October 2018, the Group began offering a smartphone app aimed at improving the convenience of the TLC membership service. The number of customers with ongoing transactions at the end of the third quarter of the current consolidated fiscal year increased by 22 thousand from the end of the previous consolidated fiscal year to 2,898 thousand, while the number of TLC membership service members increased by 84 thousand to 783 thousand.」

「The number of customers with ongoing transactions at the end of the second quarter of the current consolidated fiscal year increased by 17 thousand from the end of the previous consolidated fiscal year to 2,893 thousand, while the number of TLC membership service members increased by 58 thousand to 757 thousand.」

「The number of TLC membership service members reached 731 thousand, an increase of 32 thousand.」

「The number of members of the program continued to increase steadily, reaching 699 thousand as of the end of March 2018. The program is becoming established both as a benefit program for the Group's customers and as a Group-wide point of contact with customers. Going forward, the Group will expand and enhance its points-based rewards menu and promote the provision of benefits through events, services and preferential treatment leveraging the membership organization. In each business, it will use the program to acquire new customers and prevent cancellations, thereby strengthening its earnings base.」

「As a result of these initiatives, the number of customers with ongoing transactions at the end of the third quarter of the current consolidated fiscal year was 2,839 thousand, an increase of 275 thousand from the end of the previous consolidated fiscal year, while the number of TLC membership service members was 669 thousand, an increase of 83 thousand.」

「The number of TLC membership service members reached 613 thousand, an increase of 28 thousand.」

「The number of members of the program continued to increase steadily, reaching 586 thousand as of the end of March 2017. The program is becoming established both as a benefit program for the Group's customers and as a Group-wide point of contact with customers. Going forward, the Group will expand and enhance its points-based rewards menu and promote the provision of benefits through events, services and preferential treatment leveraging the membership organization. In each business, it will use the program to acquire new customers and prevent cancellations, thereby strengthening its earnings base.」

「The number of TLC membership service members reached 560 thousand at the end of the cumulative third quarter of the current consolidated fiscal year.」

「The number of TLC membership service members increased to 535 thousand at the end of the cumulative second quarter of the current consolidated fiscal year.」

「The number of TLC membership service members, a measure to strengthen and enhance customer touchpoints, increased by 24 thousand from the end of the previous consolidated fiscal year to 515 thousand.」