End-to-End Operation of Contact Centers and Reuse Centers
First written in FY2016. 11 of 18 entries say "Advanced", first in FY2017-Q1. Latest entry: 2026-08-14.
The whole theme swung hardest in 2020: 1 of 6 companies on the "Worse" side.
2 other companies' latest entry also says "Advanced".
- FY2024AdvancedAnnual report
「For on-site and in-store purchases, we have deployed reuse centers at 15 locations nationwide—Sapporo, Sendai, North Kanto, Saitama, Tokyo, West Tokyo, Yokohama, Chiba, Nagoya, North Osaka, South Osaka, Kobe, Hiroshima, Tottori and Fukuoka—enabling us to serve customers across a broad area.」
The company is expanding its integrated operations from preliminary appraisals, including those conducted at the contact center, through purchasing and sales to a network of 15 reuse centers nationwide. - FY2024-Q2AdvancedAnnual report
「To meet strong consumer demand for purchases, further expand the service area and increase handling volumes, we newly opened the Hiroshima Reuse Center and the Higashisumiyoshi location of the Osaka Reuse Center in September 2023, and the Kinshicho branch in November 2023 to expand contact-center capacity.」
In addition to expanding its reuse-center network, the company newly opened the Kinshicho branch in November 2023 to strengthen the contact center's capabilities. - FY2024-Q1AdvancedAnnual report
「To meet strong consumer demand for purchases and support further expansion of its market area and handling volumes, the company newly opened the Hiroshima Reuse Center and the Higashisumiyoshi store of the Osaka Reuse Center in September 2023.」
Regarding its purchasing operating structure combining the contact center with reuse centers, the company opened 2 locations in Hiroshima and Osaka Higashisumiyoshi in September 2023, expanding its market area. - FY2023AdvancedAnnual report
「For on-site and in-store purchases, the company has established reuse centers at 14 locations nationwide (Sapporo, Sendai, North Kanto, Saitama, Tokyo, West Tokyo, Shinagawa, Yokohama, Chiba, Nagoya, Osaka, Kobe, Tottori, and Fukuoka), enabling it to serve customers across a wide geographic area.」
The company expanded its operating structure combining preliminary appraisals at the contact center with reuse centers to 14 locations nationwide, including the Shinagawa location. - FY2023-Q2AdvancedAnnual report
「To meet strong demand for purchases and further expand our service area, we opened a new location, the Chiba Reuse Center, in October 2022.」
Regarding its purchasing operating structure combining the contact center with reuse centers, the company expanded its network of locations by opening the Chiba Reuse Center. - FY2023-Q1RestatedAnnual report
「Upfront investment associated with the planned opening of the Chiba Reuse Center in October to expand the service area.」
Regarding its purchasing operating structure combining the contact center with reuse centers, the company is preparing to establish the Chiba Reuse Center. - FY2022AdvancedAnnual report
「For on-site and in-store purchases, the company has established reuse centers at 12 locations nationwide (Sapporo, Sendai, North Kanto, Saitama, Tokyo, West Tokyo, Yokohama, Nagoya, Osaka, Kobe, Tottori, and Fukuoka), enabling it to serve customers across a wide geographic area.」
The company is expanding its operating structure from preliminary appraisals at the contact center through purchasing and sales via 12 reuse centers nationwide. - FY2021RestatedAnnual report
「For purchase requests, the contact center conducts a preliminary appraisal and proposes a purchase price and purchase method.」
The company has reaffirmed its purchasing operations combining preliminary appraisals at the contact center with 10 reuse centers nationwide. - FY2018RestatedAnnual report
「The company has established reuse centers providing fulfillment services at 10 locations nationwide. This enables not only home-delivery purchases but also on-site purchases across a wide geographic area and in-store purchases, contributing to increased procurement volumes.」
The company has reaffirmed its integrated purchasing and sales operations combining the contact center with 10 reuse centers nationwide. - FY2018-Q3RestatedAnnual report
「• Further expansion of the sourcing base ⇒ Opened the West Tokyo Reuse Center in Fuchu, Tokyo, to meet growing demand in the Tokyo metropolitan area ⇒ Opened the Sapporo Reuse Center in Sapporo, Hokkaido, to meet demand in Hokkaido」
The company has reaffirmed its integrated operating initiative to expand its procurement infrastructure by enlarging its reuse-center network. The opening of both locations was also mentioned in the previous quarter. - FY2018-Q2AdvancedAnnual report
「Specifically, during the cumulative second quarter under review: • Further expansion of the sourcing base ⇒ Opened the West Tokyo Reuse Center in Fuchu, Tokyo, to meet growing demand in the Tokyo metropolitan area ⇒ Opened the Sapporo Reuse Center in Sapporo, Hokkaido, to meet demand in Hokkaido」
As part of the expansion of its reuse-center network, the company opened the Sapporo Reuse Center and expanded its procurement infrastructure. - FY2018-Q1AdvancedAnnual report
「Specifically, during the cumulative first quarter under review, we opened the West Tokyo Reuse Center in Fuchu, Tokyo, to further expand our sourcing base in the Tokyo metropolitan area.」
As part of the expansion of its reuse-center network, the company opened the West Tokyo Reuse Center and is expanding its procurement infrastructure. - FY2017RestatedAnnual report
「The company has established reuse centers providing fulfillment services at 8 locations nationwide. This enables not only home-delivery purchases but also on-site purchases across a wide geographic area and in-store purchases, contributing to increased procurement volumes.」
The company has reaffirmed its integrated operating structure, linking preliminary appraisals by the contact center with appraisals, procurement, and delivery through 8 reuse centers nationwide. - FY2017-Q2RestatedAnnual report
「Specifically, during the six-month period ended in the second quarter of the current fiscal year: ・Strengthening customer contact points for purchases ⇒Increasing staffing at the Tokushima Contact Center, which opened at the end of the previous fiscal year」
The company continues to increase staffing at the Tokushima Contact Center to strengthen customer contact points for purchasing. - FY2017-Q1AdvancedAnnual report
「The Company expanded personnel and facilities at the Tokushima Contact Center, opened at the end of the previous fiscal year to conduct preliminary appraisals for purchases, and in its newly launched MVNO (mobile virtual network operator) business.」
During the current quarter, the company expanded staffing and equipment at the Tokushima Contact Center, which opened at the end of the previous fiscal year. - FY2016First statedAnnual report
「A seamless operating system spanning the contact center and reuse centers」
The company is pursuing efficient expansion of purchasing operations by linking preliminary appraisals at the contact center with product appraisals, procurement, inventory management, order management, and delivery at reuse centers.