Maximizing Customer Lifetime Value Through the Lifetime Service Hub Concept
First written in FY2019. 6 of 8 entries say "Advanced", first in FY2020-Q1. Latest entry: 2026-04-14.
The whole theme swung hardest in 2017: 2 of 9 companies on the "Worse" side.
17 other companies' latest entry also says "Advanced".
- 2026-04-14AdvancedResults presentation
「Driving customer integration across department stores, PARCO and JFR Card. To start with point exchanges between department stores and PARCO, planned for fiscal 2027.」
The Company presented a specific plan to begin point exchanges in fiscal 2027 as part of CRM measures integrating the customer bases of its department stores, PARCO and card businesses. - FY2023AdvancedAnnual report
「Through these efforts, the Group's digital strategy involved expanding the Group's customer base through the analysis and use of the customer database, formulating plans for new digital businesses, and formulating and implementing a Group-wide plan to develop digital talent.」
It advanced the Lifetime Service Hub initiative through analysis and use of the customer database, plans for new digital businesses, and Group-wide development of digital talent. - FY2023-Q3RestatedAnnual report
「Specifically, by analyzing online customer data, including browsing logs, in addition to conventional purchase histories, we are deepening our understanding of customers.」
It reaffirmed the digitalization of customer touchpoints through the app and the deepening of customer understanding through analysis of customer data, including purchase histories and browsing logs. - FY2023-Q2AdvancedAnnual report
「We are promoting the digitalization of customer touchpoints through the Daimaru-Matsuzakaya app. Specifically, we are using online customer data, including browsing logs, to deepen our understanding of customers.」
Regarding the Lifetime Service Hub initiative, it is advancing the integrated analysis and use of customer touchpoints on the app and browsing logs and other data. - FY2023-Q1AdvancedAnnual report
「Specifically, we newly established the Business Portfolio Transformation Promotion Department, which formulates and implements plans to transform the business portfolio with a view to 2030; the CRE Planning Department, which promotes strategies to maximize the value of real estate owned by the Group; and the Digital Promotion Department, which promotes customer policies, including the integrated use of the customer database.」
It gave concrete form to its ICT infrastructure and customer policies aimed at maximizing customer lifetime value by establishing the Digital Promotion Department, which is responsible for the integrated use of the customer database. - FY2020AdvancedAnnual report
「We worked to build an integrated database serving as the foundation for advancing the Lifetime Service HUB initiative. At the same time, we worked to build a cloud environment capable of responding rapidly and flexibly to the security management needs of Group companies and the digitalization of their business strategies.」
It advanced the initiative to maximize customer lifetime value through the development of an integrated database and cloud environment. - FY2020-Q1AdvancedAnnual report
「As part of efforts to expand our customer base, we expanded the Daimaru Matsuzakaya app to 13 stores nationwide at the end of May to further strengthen relationships with customers, based on the perspectives of providing new customer experiences and upgrading sales initiatives.」
As a specific customer touchpoint initiative supporting the Lifetime Service Hub initiative, the Daimaru-Matsuzakaya app was expanded to 13 stores nationwide. - FY2019First statedAnnual report
「We will work to realize the Lifetime Service Hub initiative, which aims to strengthen our lifelong relationships with customers and maximize customer lifetime value. At the same time, we will work to build an ICT infrastructure that supports the strategies of each Group company.」
It positioned a new initiative to maximize customer lifetime value through lifelong customer relationships as an independent strategy, and stated that it would advance the integration of customer data and the development of an ICT infrastructure.