Improving customer satisfaction and service in the restaurant business

「As a result of these initiatives, both average spend per customer and customer numbers exceeded the year-earlier period, and sales grew steadily at both existing and new stores.」

「As a result of these initiatives, both average spend per customer and customer numbers exceeded the year-earlier period, and sales grew steadily at both existing and new stores.」

「As a result of these initiatives, both average spend per customer and customer numbers exceeded the year-earlier period, and sales grew steadily at both existing and new stores.」

「As a result of these initiatives, both average spend per customer and customer numbers exceeded the year-earlier period, and sales grew steadily at both existing and new stores.」

「By continuing to strengthen staff training to pursue higher-quality service, both average spend per customer and customer numbers at existing stores increased.」

「At our restaurants, we worked to improve the overall experience of taste, ambience and service in order to enhance customer satisfaction. We strengthened menus by offering high-value-added dishes that pursue even greater taste, desserts using generous portions of seasonal fruit, dinner menus and seasonal and limited-time special menus, while also further strengthening staff training to pursue higher-quality service. As a result, both average spend per customer and customer numbers at existing stores increased.」

「At our restaurants, we worked to improve the overall experience of taste, ambience and service in order to enhance customer satisfaction. We implemented measures including high-value-added menus pursuing even greater taste, desserts using generous portions of seasonal fruit, enhanced dinner menus and further strengthening staff training to pursue higher-quality service. As a result, both average spend per customer and customer numbers at existing stores increased.」

「At our restaurants, we worked to improve the overall experience of taste, ambience and service in order to enhance customer satisfaction. We implemented measures including high-value-added menus pursuing even greater taste, desserts using generous portions of seasonal fruit, enhanced dinner menus and further strengthening staff training to pursue higher-quality service. As a result, both average spend per customer and customer numbers increased.」

「In the restaurant business, we pursued menu strategies including launching high-value-added new menus that customers could enjoy, while actively opening stores in areas where we had not previously operated to strengthen area marketing capabilities. As part of measures to strengthen dinner service, we also introduced new side dishes. As a result of continuing initiatives to improve customer satisfaction, including further strengthening staff training to pursue high-quality service, both average spend per customer and customer numbers increased.」

「In the restaurant business, we pursued menu strategies including launching high-value-added new menus that customers could enjoy, while actively opening stores in areas where we had not previously operated to strengthen area marketing capabilities. As part of measures to strengthen dinner service, we also introduced new side dishes. As a result of continuing initiatives to improve customer satisfaction, including further strengthening staff training to pursue high-quality service, both average spend per customer and customer numbers increased.」

「As a result of initiatives to improve customer satisfaction, including offering high-value-added menus such as special lunches and dinner menus and further strengthening staff training to pursue high-quality service, both average spend per customer and customer numbers increased, and sales significantly exceeded the year-earlier period.」

「Against the backdrop of these initiatives and an increase in customer numbers, sales at existing stores recovered to nearly pre-pandemic levels. On the profit front, we worked to improve earnings by undertaking structural reforms, including reviewing costs.」

「As various restrictions continued due to the resurgence of infections, we implemented measures to improve customer satisfaction, including promoting high-value-added menus and further strengthening staff service training. We also expanded takeout menus, offered delivery and strengthened in-store merchandise sales. As a result of these initiatives, sales at existing stores recovered to nearly pre-pandemic levels, and the company achieved profitability for the month of December alone as restrictions were eased.」

「As restrictions continued, including renewed requests for reduced operating hours due to the resurgence of infections, we implemented measures to improve customer satisfaction, including promoting high-value-added menus and further strengthening staff service training. We also expanded takeout menus, offered delivery and strengthened in-store merchandise sales, resulting in revenue exceeding the year-earlier period.」

「Under these initiatives, sales showed some recovery after the state of emergency was lifted, reaching more than 90% of the previous fiscal year’s level at existing stores in October 2020.」

「Through enhanced service training, revisions to the core menu, continued popular promotional campaigns and expanded dinner and lunch menus, both customer numbers, up 2.6% year on year, and average spend per customer, up 4.8%, at existing stores exceeded the previous year through February, and revenue and profit both grew steadily. However, store closures, reduced operating hours and other effects of the spread of COVID-19 caused revenue to decline sharply in March.」

「Under this fiscal year’s management policy of “further revitalizing existing stores and taking on the challenge of new formats,” we worked to expand revenue and improve profitability. We also revised the core menu and actively introduced promotional menus, which have been well received. In addition, by strengthening dinner service at existing stores, expanding higher-priced lunch offerings and enhancing service training, both customer numbers and average spend per customer exceeded the year-earlier period.」

「Under this fiscal year’s management policy of “further revitalizing existing stores and taking on the challenge of new formats,” we worked to expand revenue and improve profitability. We also revised the core menu and actively introduced promotional menus, which have been well received. In addition, by strengthening dinner service at existing stores, expanding higher-priced lunch offerings and enhancing service training, both customer numbers and average spend per customer exceeded the year-earlier period.」

「We enhanced the dinner menu, including dishes served before pasta, and strengthened staff training to improve service. As a result, both revenue and profit at existing stores exceeded the year-earlier period.」

「As part of this strategy, we returned to our roots by faithfully putting into practice the fundamentals inherited from the founder: “taste,” “service” and “ambience.”」

「While remaining committed to deliciousness, we worked to improve customer service and switched all raw vegetables used in our salads to domestically produced vegetables.」

「While remaining committed to deliciousness, we worked to improve customer service and switched all raw vegetables used in our salads to domestically produced vegetables.」

「In the restaurant business, we will pursue profitability with certainty through the following initiatives: 1. Increasing revenue by strengthening dinner service; 2. Individual-store measures suited to each location; 3. Improving customer satisfaction by strengthening service.」

「For existing restaurants, we will return to our founding principle, “It began with a single restaurant,” and work to improve service while making customer satisfaction our top priority.」