Improving QSCA and Standardized Store Operations

「In store operations, the Company continued working to improve QSCA (quality, service, cleanliness and atmosphere) and promoted improvement initiatives through analysis of store operations.」

「店舗運営につきましては、引き続きＱＳＣＡ（クオリティ・サービス・クレンリネス・アトモスフィア）の向上に取り組むとともに、店舗オペレーションの分析を通じた改善活動を推進しております。」

「To maintain and improve consistent QSC across stores as we expand the chain, we are standardizing recipes and cooking processes and conducting regular cooking classes. We are also enforcing strict hygiene management through store visits and inspections by dedicated hygiene managers, while developing evaluation systems such as promotion tests. In addition, we have prepared manuals in Japanese, English, Nepali and Vietnamese.」

「In our day-to-day operations, we address challenges by improving QSCA (quality, service, cleanliness and atmosphere) and incorporating customer feedback from surveys and other sources into store operations. We have also prepared manuals that consolidate know-how accumulated through past experience and M&A, with the aim of creating a workplace where employees can work comfortably. An initial training program for new employees has also been established to enable them to become productive quickly after assignment and reduce employee turnover.」

「We seek to improve QSCA (Q = quality, S = service, C = cleanliness and A = atmosphere) by continuously cycling through the development of manuals, education and training (classes and e-learning), implementation in day-to-day operations, evaluation and improvement.」