Store Closures, Reduced Operating Hours and Suspension of Dine-In Services During the Spread of Infectious Diseases
First written in FY2021-Q1. 8 of 10 entries say "Advanced", first in FY2021-Q2. Latest entry: FY2024.
The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.
14 other companies' latest entry also says "Dropped".
- FY2024DroppedAnnual report
「Personal consumption and inbound demand, among others, showed signs of recovery as COVID-19 was reclassified as a Category 5 infectious disease and restrictions on activities were eased」
The fiscal year report no longer described infection-response measures such as store closures, reduced operating hours, suspension of dine-in service, delivery or takeaway, indicating a transition to initiatives under normal operating conditions. - FY2023AdvancedAnnual report
「At all directly operated restaurants, we continued operating stores to provide customers with safety and peace of mind during the pandemic. As a result, customer numbers recovered quickly as restrictions on activities were eased, leading to higher sales.」
We continued safe and reassuring store operations during the pandemic, leading to a recovery in customer numbers and higher sales after restrictions on activities were eased. - FY2023-Q1AdvancedAnnual report
「At Sweets & Delica Bonna in the Shinjuku Nakamuraya Building, we continued to strengthen the delicatessen business, which had received favorable reviews from many customers during the pandemic. As a result, partly because the store had been closed in the previous year, sales increased substantially from the previous year.」
Building on the previous year's closure, the delicatessen business was strengthened, primarily, and Bonna's sales increased substantially from the previous year. - FY2022-Q3AdvancedAnnual report
「At our directly operated Olive House restaurants, customer numbers recovered quickly and we expanded our share of sales within the host facilities by providing attentive service while all employees continued working to prevent infections.」
We achieved a recovery in customer numbers and expanded our share of sales within the host facilities while continuing infection-prevention measures and attentive service. - FY2022-Q2AdvancedAnnual report
「At the company-operated Olive House restaurants, Restaurant & Cafe Manna on the second basement floor and Casual Dining Granna on the eighth floor of the Shinjuku Nakamuraya Building, the company implemented measures to prevent COVID-19 infections and worked to provide customers with safe, reassuring restaurants. As people continued to refrain from going out, some locations also offered delivery and takeout.」
We continued operating stores with infection-prevention measures in place and offered delivery and takeaway services at some stores. - FY2022-Q1AdvancedAnnual report
「At Sweets & Delica Bonna in the Shinjuku Nakamuraya Building, operations were suspended from 29 April to 11 May in response to the state of emergency declared because of COVID-19. From June onward, strengthening the delicatessen business, primarily, to address stay-at-home consumption resulted in higher sales than in the previous year.」
While stores were closed during the state of emergency, the delicatessen business was strengthened from June onward to address stay-at-home consumption, resulting in higher sales than in the previous year. - FY2021AdvancedAnnual report
「As a further new initiative, some stores took on delivery and takeaway businesses, for which demand had grown as alternatives to dining out.」
In addition to store closures, reduced operating hours and infection-prevention measures, delivery and takeaway services were launched as alternatives to dining out. - FY2021-Q3AdvancedAnnual report
「We newly launched food delivery and other services, but they did not make up for the decline in sales, which has continued.」
In the food-service business during the spread of COVID-19, food delivery and other services were newly launched to continue operations and supplement sales, but the decline in sales continued. - FY2021-Q2AdvancedAnnual report
「Restaurants suffered lost sales opportunities due to closures and shortened hours during the COVID-19 pandemic. Although measures were taken to welcome customers after reopening, difficult conditions continued, particularly at Casual Dining Granna on the eighth floor of the Shinjuku Nakamuraya Building, where reservations for class reunions and other gatherings were canceled across the board.」
During the spread of COVID-19, the restaurants were closed or operated for shorter hours, and measures were taken to continue operations after they reopened. - FY2021-Q1First statedAnnual report
「At Sweets & Delica Bonna (Bonna), Shinjuku Nakamuraya, in the Shinjuku Nakamuraya Building, operations were suspended from 8 April to 29 May in response to the state of emergency declared because of COVID-19. Dine-in service, which had performed well, was also suspended from June onward.」
As business continuity measures in response to the spread of COVID-19 and the state of emergency, store closures, reduced operating hours and suspension of dine-in service were implemented across multiple businesses.