Early Detection and Measures to Address Customer Harassment
First written in FY2024. 2 of 3 entries say "Advanced", first in FY2025. Latest entry: 2026-08-13.
0 other companies' latest entry also says "Advanced".
- 2026-08-13AdvancedEarnings presentation
「Release of new AI functions prompted by opportunities arising from legal reforms」
The Company describes the provision of new AI functions prompted by legal reforms, including measures to address customer harassment. - FY2025AdvancedAnnual report
「During the fiscal year, we began developing and providing functions including the Complaint and Customer Harassment Assessment Function, the AI Automatic Summarization Function, the Conversation Quality Assessment Function and the AI Automatic Inbound and Outbound Call Tagging Function, while significantly enhancing the AI Emotion Labeling Function.」
Developed the countermeasure from the previous alert-word function into a function that uses AI to assess complaint and customer-harassment content in calls. - FY2024First statedAnnual report
「We released the AI Task Extraction function, which automatically organizes tasks and follow-up items arising during calls, and the Alert Words function, which is useful for preventing customer harassment.」
In addition to AI summarization and emotion labeling, introduced a function using alert words to enable early detection and prevention of complaints and customer harassment.