Cancellations and Declining Retention Among Existing Kaikura Users
First written in FY2023. 2 of 4 entries say "Mitigated", first in FY2025. Latest entry: 2026-05-14.
11 other companies' latest entry also says "Mitigated".
- 2026-05-14MitigatedEarnings presentation
「The monthly churn rate has continued to remain well below the target level of 2.00%.」
The monthly churn rate was 0.26% in the first quarter of the fiscal year ending December 2026, down further from the previous fiscal year average of 0.3%. - FY2025MitigatedAnnual report
「By continuing initiatives such as onboarding acquired users and reflecting user feedback when developing additional KAIKURA functions, we maintained the fiscal-year average monthly churn rate at 0.3%, compared with 0.33% in the previous fiscal year.」
Continued onboarding, user follow-up and product development reflecting customer requests, reducing the annual average monthly churn rate from 0.33% to 0.3%. - FY2024RestatedAnnual report
「By continuing initiatives such as onboarding acquired users and reflecting user feedback when developing additional KAIKURA functions, we maintained the fiscal-year average monthly churn rate at 0.33%, the same level as in the previous fiscal year.」
Continued onboarding, user follow-up and product development reflecting customer requests, maintaining the annual average monthly churn rate at 0.33%. - FY2023First statedAnnual report
「If cancellations substantially exceed the company’s expectations, this could affect its operating results and financial position.」
Countermeasures for maintaining retention include product development reflecting user requests, onboarding at implementation and follow-up.