ブルーテック, a Headwaters group company, has launched an API for Knowledge Suite+. AI agents can now directly retrieve and update CRM/SFA data, advancing the use of AI in sales operations.
On 4 November 2026, ブルーテック, a Headwaters group company, launched an API that allows AI agents and external systems to use data in the Knowledge Suite+ data platform. This creates an environment in which AI agents can directly retrieve and update customer and opportunity data.
The new API enables the retrieval, registration, updating and deletion of opportunity information, opportunity notes, sales reports and product data. When combined with the existing business partner API, it allows consistent handling of data from basic customer information through to meeting histories. Potential use cases include automatically registering meeting summaries in sales reports and transferring data to an ERP system when order information is updated.
The API is included in CRM/SFA plans priced from ¥3,000 per month, excluding tax, and can be introduced with a minimum of 10 IDs. Support for the open standard MCP through KS+ MCP is scheduled for 2026, enabling data to be viewed and manipulated through natural-language instructions from AI applications such as Claude and Microsoft Copilot.