Higher Revenue and Improved Profitability in the Specialty Mail-Order Business

「In the cosmetics mail-order business, revenue declined because the number of new customers acquired decreased and the rate at which new purchasers were converted to subscription plans fell. However, profit increased because the company prioritized securing profitability by refraining from inefficient advertising. In the health foods mail-order business, revenue declined but profit increased because, although improvements in the efficiency of acquiring new customers were insufficient, the retention rate for existing customers on subscription plans showed an improving trend.」

「In the cosmetics mail-order business, sales declined because fewer new customers were acquired and the rate at which new purchasers converted to recurring plans fell. However, profit increased because inefficient advertising was curtailed and profitability was prioritized. In the health foods mail-order business, sales declined but profit increased because the continuation rate for existing customers' recurring plans improved, although improvement in new-customer acquisition efficiency was insufficient. As a result, net sales were ¥5,886 million, down 12.8% year on year, and segment profit was ¥534 million, up 441.7%.」

「In the cosmetics mail-order business, the number of new customers acquired remained steady. However, sales and profit declined because the continuation rate for recurring plans among new purchasers fell. In the health foods mail-order business, acquisition efficiency improved, but sales and profit declined because efforts to convert customers to recurring plans and improve the continuation rate among recurring-plan customers were unsuccessful. As a result, net sales were ¥13,847 million, down 5.9% year on year, and segment profit was ¥719 million, down 22.4%.」

「In the cosmetics mail-order business, the number of new customers acquired began to increase year on year. However, sales and profit declined because recurring-plan sales fell. In the health foods mail-order business, efforts to strengthen new-customer acquisition, mainly through infomercials, fell short of plan, resulting in lower sales and profit. As a result, net sales were ¥6,751 million, down 9.3% year on year, and segment profit was ¥98 million, down 75.7%.」

「In the cosmetics business, sales and profit increased because domestic e-commerce new-customer acquisition was strong during the peak season and domestic wholesale sales expanded. In the health foods business, sales declined because the number of recurring mail-order customers fell, but profit increased as advertising focused on profitability. As a result, net sales were ¥14,718 million, down 0.5% year on year, and segment profit was ¥926 million, up 57.5%.」

「In the cosmetics mail-order business, sales and profit increased because new-customer acquisition, mainly through domestic e-commerce, was efficient and wholesale sales in Japan and overseas performed strongly. In the health foods mail-order business, sales declined because advertising focused on efficiency and existing core products, but profit increased as the margin improved. As a result, net sales were ¥11,038 million, up 1.0% year on year, and segment profit was ¥678 million, up 108.6%.」

「In the cosmetics mail-order business, sales increased as new-customer acquisition efficiency, mainly through domestic e-commerce, remained strong. However, profit declined because advertising was expanded aggressively with an emphasis on growth. In the health foods mail-order business, sales declined because advertising focused on efficiency and existing core products, but profit increased as the margin improved. As a result, net sales were ¥7,446 million, up 0.5% year on year, and segment profit was ¥405 million, down 31.7%.」

「In the cosmetics mail-order business, profit declined substantially in the short term because of aggressive advertising spending to acquire new customers in Japan, although sales increased as new-customer acquisition progressed as planned. For the full year, profit is expected to increase as the acquired customers are monetized. In the health foods mail-order business, efforts were made to strengthen new-customer acquisition, mainly through infomercials, but sales declined. Profit increased as acquisition efficiency improved. As a result, net sales were ¥3,764 million, up 3.7% year on year, while the segment posted a loss of ¥41 million, compared with segment profit of ¥273 million in the same period of the previous year.」

「In the cosmetics sales business, sales declined because of difficulties caused by the spread of COVID-19 in Taiwan and a decline in new-customer acquisition in Japan. Advertising expenses also increased because of TV commercials and other initiatives. In the health foods mail-order business, sales declined as existing-customer sales fell despite efforts to strengthen new-customer acquisition. As a result, net sales were ¥10,930 million, down 7.1% year on year, and segment profit was ¥325 million, down 75.6%.」

「In the cosmetics sales business, sales declined because of difficulties caused by the spread of COVID-19 in Taiwan and difficulties acquiring new customers due to online advertising regulations in Japan. In the health foods mail-order business, sales also declined as existing-customer sales fell despite efforts to strengthen new-customer acquisition. As a result, net sales were ¥3,629 million, down 13.6% year on year, and segment profit was ¥273 million, down 52.8%.」

「In the cosmetics sales business, growth slowed from the second quarter because of the impact of the spread of COVID-19 in Taiwan, and advertising expenses increased in the third quarter because TV commercials began in Japan in October. In the health foods mail-order business (リフレ Co., Ltd.), responses from new customers declined, and the trend of lower sales and profit continued. As a result, the third quarter saw lower sales and a substantial decline in profit year on year. For the nine months ended the third quarter, net sales were ¥11,762 million, down 13.2% year on year, and segment profit was ¥1,335 million, down 26.3%.」

「In the cosmetics sales business (オージオ Co., Ltd.), overseas expansion slowed because of the spread of COVID-19 in Taiwan. Combined with the decline in new-customer responses in the health foods mail-order business (リフレ Co., Ltd.), this resulted in net sales of ¥8,138 million, down 9.6% year on year. However, segment profit was ¥1,193 million, up 63.9%, as advertising expenses to acquire new customers declined.」

「While overseas expansion in the cosmetics sales business (オージオ Co., Ltd.) performed strongly, the decline in responses from new customers in the health foods mail-order business (リフレ Co., Ltd.) resulted in net sales of ¥4,200 million, down 0.1% year on year. Segment profit was ¥579 million, up 330.0%.」

「Amid the impact of the spread of COVID-19, performance was strong, led by the mail-order business for nurses and the gourmet and wine businesses. Net sales were ¥64,909 million, up 30.4% year on year, and segment profit was ¥6,907 million, up 76.8%.」

「Amid the impact of the spread of COVID-19, performance was strong, led by the mail-order business for nurses and the gourmet and wine businesses. Net sales were ¥47,985 million, up 28.4% year on year, and segment profit was ¥5,353 million, up 91.8%.」

「Amid the impact of the spread of COVID-19, performance was strong, led by the mail-order business for nurses and the gourmet and wine businesses. Net sales were ¥28,630 million, up 26.1% year on year, and segment profit was ¥2,508 million, up 58.1%.」

「Amid the impact of the spread of COVID-19, performance was strong, led by the mail-order business for nurses and the gourmet and wine businesses. Net sales were ¥14,300 million, up 25.1% year on year, and segment profit was ¥1,135 million, up 41.9%.」

「Performance was strong, led by the cosmetics and wine businesses. Net sales were ¥37,368 million, up 3.0% year on year, and segment profit was ¥2,791 million, up 17.5%.」

「Performance was strong, led by the cosmetics and wine businesses. Net sales were ¥22,697 million, up 5.5% year on year, and segment profit was ¥1,586 million, up 33.0%.」

「Despite the impact of the business reduction at ベストサンクス Co., Ltd., higher delivery charges and other factors, performance was strong, led by the cosmetics business. Net sales were ¥47,852 million, up 4.0% year on year, and segment profit was ¥3,260 million, up 22.4%.」

「Despite the impact of the business reduction at ベストサンクス Co., Ltd., higher delivery charges and other factors, each business performed steadily. Net sales were ¥36,294 million, up 4.5% year on year, and segment profit was ¥2,375 million, up 44.6%.」

「Net sales were ¥21,522 million, up 5.1% year on year, owing to strong performance in the cosmetics business. Segment profit was ¥1,193 million, up 66.9%, reflecting the strong performance of the cosmetics business as well as improved profitability in the mail-order businesses for nurses and health foods.」

「Net sales were ¥11,179 million, up 5.3% year on year, owing to strong sales in the cosmetics business. Segment profit was ¥671 million, up 85.6%, reflecting the strong performance of the cosmetics business as well as improved profitability in the mail-order businesses for nurses and health foods.」

「Net sales were ¥46,005 million, up 12.2% year on year, owing to strong sales in the gourmet and cosmetics businesses. On the other hand, segment profit was ¥2,662 million, down 3.2%, owing to an aggressive sales strategy and other measures to acquire new customers.」

「Net sales were ¥34,732 million, up 12.3% year on year, due to strong sales in the gourmet business. However, segment profit was ¥1,642 million, down 13.1%, owing to aggressive advertising.」

「Net sales were ¥20,483 million, up 9.1% year on year, due to strong sales in the gourmet business. However, segment profit was ¥714 million, down 6.1%, owing to aggressive advertising in the health foods, cosmetics and other businesses.」

「Net sales were ¥10,612 million, up 7.8% year on year, owing to strong sales in the gourmet business, while segment profit was ¥361 million, up 24.4%.」

「Net sales were ¥30,917 million, up 11.9% year on year, due in part to strong performance in the mail-order business for nurses and the contribution from 丸長 Co., Ltd.'s sales. Segment profit was ¥1,891 million, up 86.4%.」

「Net sales were ¥18,768 million, up 13.2% year on year, due in part to the contribution from 丸長 Co., Ltd.'s sales and strong performance in the mail-order business for nurses. Segment profit was ¥761 million, up 78.0%.」

「Revenue was ¥9,841 million, up 22.6% year on year, mainly because of contributions from 丸長㈱. Segment income rose 63.2% to ¥290 million, mainly because of improved profitability at ㈱アンファミエ.」