Risk of customer information leaks
First written in FY2018. 2 of 6 entries say "Reframed", first in FY2022. Latest entry: 2026-11-09.
Nitori Holdings moved to the "Worse" side of this theme in 2022, 4 years before the typical company in this theme (2026).
The whole theme swung hardest in 2026: 31 of 101 companies on the "Worse" side.
16 other companies' latest entry also says "Materialised".
- 2026-11-09MaterialisedOccurring Fact
「2026 年 11 月 6 日、当社が管理するシステムにおいて第三者による不正アクセスを確認しました。現在までの調査により、当社がサーバー上に保有する個人情報について、最大 3,762 万件が外部に流出した可能性があることが判明しています。」
情報セキュリティリスクについて、第三者による不正アクセスが確認され、個人情報が最大3,762万件外部に流出した可能性がある状態へ進展している。 - FY2026ReframedAnnual report
「Our Group conducts proprietary IT development that leverages its vertically integrated manufacturing, logistics, IT and retail business model. Because we manage this expertise and handle large volumes of personal information, we have established an internal control framework and strictly manage such information. However, if internal or personal information were leaked, altered, lost or damaged, or if systems were suspended, as a result of computer viruses, ransomware, cyberattacks such as unauthorized access, system failures, management errors by employees or contractors, or other causes,」
The company has reorganized the customer information leakage risk as an information security risk covering ransomware, cyberattacks, system failures and the alteration, loss or damage of information. - FY2024MaterialisedAnnual report
「Following an unauthorized access incident, we reset the passwords of affected customer accounts and notified customers not to reuse passwords. We also strengthened monitoring of public systems such as online retail systems and enhanced application security functions.」
The company reported that unauthorized access had actually occurred as an information security risk, and that it implemented password resets, stronger monitoring and application enhancements. - FY2022ReframedAnnual report
「Our Group conducts proprietary IT development that leverages its vertically integrated manufacturing, logistics, IT and retail business model. Because we manage this expertise and handle large volumes of personal information, we have established an internal control framework and strictly manage such information. However, if internal or personal information were leaked as a result of computer viruses, cyberterrorism, management errors by employees or contractors, or other causes,」
The company has reorganized the customer information leakage risk as an information security risk covering not only personal information but also proprietary IT expertise, cyberattacks and contractor management. - FY2019RestatedAnnual report
「We have established an internal control framework and strictly manage customer information. However, if customer information were leaked externally as a result of criminal activity or other causes, costs could arise from compensation paid to affected customers, and sales could decline as a result of damage to the Group's social credibility. These events may adversely affect our Group's business performance and financial position.」
The company reiterates the risks of compensation payments, damage to credibility and lower sales associated with customer information leaks, as well as measures through its internal control framework. - FY2018First statedAnnual report
「We have established an internal control framework and strictly manage customer information. However, if customer information were leaked externally as a result of criminal activity or other causes, costs could arise from compensation paid to affected customers, and sales could decline as a result of damage to the Group's social credibility. These events may adversely affect our Group's business performance and financial position.」
The company reported that leakage of customer information could result in compensation payments, damage to credibility, lower sales and adverse effects on business performance and financial position.