Integrating Physical Stores and Online Sales
First written in FY2017-Q3. 15 of 20 entries say "Advanced", first in FY2019-Q1. Latest entry: FY2026.
61 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「To diversify customer touchpoints, we strengthened the online and television shopping sales channels. As a result, sales from online and television shopping in the consolidated fiscal year under review reached 113.1% of the previous fiscal year.」
The strengthening of the online and television shopping sales channels was accompanied by sales of 113.1% of the previous fiscal year. - FY2025-H1AdvancedAnnual report
「In April, we announced a capital and business alliance with 株式会社ギフトモール, operator of the online gift platform “Giftmall.” By leveraging Giftmall’s ability to attract customers to its platform, customer base and service development capabilities, we aim to further develop our e-commerce platform, including by strengthening and promoting e-commerce and enabling OMO (Online Merges with Offline, the integration of online and offline).」
The integration of e-commerce and stores was made specific through the capital and business alliance with Giftmall and the use of its customer acquisition capabilities, customer base and service development capabilities. - FY2024-Q2AdvancedAnnual report
「For e-commerce, we renewed our proprietary EC site to improve customer convenience. We also established the DX Innovation Promotion Office and are strengthening its activities to further enhance e-commerce and store DX, with the aim of improving customer convenience and employees’ work practices and productivity.」
In addition to renewing the proprietary EC site, efforts to improve customer convenience and employee productivity are being advanced through store DX and the strengthened activities of the DX Innovation Promotion Office. - FY2024-Q1AdvancedAnnual report
「For e-commerce, we are working to improve customer convenience, including through the introduction of Microsoft Azure to our proprietary EC site.」
Microsoft Azure was introduced to the proprietary EC site, advancing the strengthening of its system infrastructure to improve customer convenience. - FY2023-Q1AdvancedAnnual report
「We are strengthening e-commerce by expanding sales channels, including through the renewal of our proprietary EC site, television shopping and LIVE commerce sales.」
In addition to existing online sales and television shopping, the renewal of the proprietary EC site and LIVE commerce sales were made specific as measures to expand sales channels. - FY2022RestatedAnnual report
「An e-commerce business using multiple channels, including stores, WEB sites, television shopping, smartphone apps and digital advertising, while leveraging the strengths of the logistics network」
The direction of a multichannel e-commerce business combining stores, the Web, television, apps, digital advertising and the logistics network continued to be pursued. - FY2022-Q3AdvancedAnnual report
「Going forward, in the electrical goods business, we will pursue revenue and earnings growth by actively developing our store network, mainly through new store openings and store expansions to increase total sales-floor area by at least 5% annually; building a new store network by reviewing store formats and product mixes; expanding our physical-store and e-commerce businesses by making maximum use of management resources and group infrastructure; expanding our SPA product lineup; expanding initiatives in the remodeling business, including the development of original products and sales methods using IT technology that eliminate the need for in-home estimates; and actively promoting digital marketing and improving operational efficiency through our DX strategy.」
A policy was presented to advance the integration and expansion of physical stores and e-commerce by linking them with the use of Group infrastructure, SPA products, digital marketing and DX. - FY2022-Q1RestatedAnnual report
「We also significantly expanded internet sales and television shopping, allowing customers to place orders from home.」
The expansion of internet sales and television shopping, which allow orders to be placed from home, continued to be described as a measure to strengthen sales. - FY2021AdvancedAnnual report
「We also significantly expanded internet sales and television shopping, allowing customers to place orders from home.」
The integration of online sales with the store and logistics networks was made specific through the significant expansion of internet sales and television shopping, both of which allow orders to be placed from home. - FY2021-Q2AdvancedAnnual report
「We expanded WEB sales services that allow customers to place orders from home and significantly expanded television shopping.」
To respond to restrictions on going out during the COVID-19 pandemic, WEB sales services enabling customers to order from home were expanded, and television shopping was significantly expanded. - FY2021-Q1AdvancedAnnual report
「Strengthening sales through the development of our proprietary e-commerce business based on the store network」
The development of a proprietary e-commerce business based on the store network was identified as a measure to strengthen sales during the COVID-19 pandemic. - FY2020-Q2RestatedAnnual report
「We also worked to strengthen the development of our online business.」
Strengthening the development of online sales and the online business continued to be described as an existing initiative advancing integration with the store and logistics networks. - FY2020-Q1AdvancedAnnual report
「As another initiative, we further strengthened the online, store and logistics networks to promote online sales, and began a demonstration experiment for the open-type delivery locker service “ERYBOX.”」
For online sales, efforts to further strengthen the online, store and logistics networks were described. The delivery-locker demonstration experiment was recorded separately as a new theme. - FY2019-Q3AdvancedAnnual report
「As another initiative, in addition to our directly operated online store “Yamada Webcom,” following our opening of a store on “Yahoo! Shopping” last year, we opened stores on “Rakuten Ichiba” and “Wowma!” this fiscal year. We worked to strengthen and promote online sales by leveraging the strengths of our online operations, store network and logistics network, and to integrate them with our stores.」
Following Yahoo! Shopping, stores were opened on Rakuten Ichiba and Wowma!, making the integration of online sales with the store and logistics networks specific. - FY2019-Q2AdvancedAnnual report
「② Experiment to optimize sales, gross profit and points in connection with the integration of online and physical stores (April–July)」
Coordination between online and physical stores was made specific as an experiment from April to July to optimize sales, gross profit and points. - FY2019-Q1AdvancedAnnual report
「As market prices shifted from stores to the internet due to changes in consumers’ lifestyles and purchasing behavior, we have sold products in stores at prices aligned with internet prices, including Insider Market prices.」
Coordination between physical stores and online sales progressed into specific measures, including selling in-store at prices aligned with internet prices and strengthening the issuance of points. - FY2018ReframedAnnual report
「Other initiatives included continuing to implement existing efforts, such as integrating internet sales with the nationwide store and service networks and strengthening the development of quasi-SPA products.」
The description was expanded from “coordination” between physical stores and WEB sales to “integration” with internet sales using the store and service networks. - FY2017-Q3First statedAnnual report
「Optimization and maximization of sales and promotional activities, including coordination between physical stores and WEB sales, were also pursued.」
The integration of physical stores and WEB sales was identified for the first time as a specific measure to optimize and maximize sales and promotional activities.