Responding to the Residential Equipment Business through Online Customer Service

「株式会社ハウステック recorded higher revenue and profit, with revenue of ¥46.035 billion, up 3.5% year on year, and operating profit of ¥1.761 billion, up 18.8%, due to the continued review of its product pricing strategy, rigorous expense controls and synergies within the Group.」

「ハウステック, which develops and manufactures products such as baths and kitchens, recorded higher revenue and profit, with revenue of ¥44.470 billion, up 5.3% year on year, and operating profit of ¥1.482 billion, up 18.5%. The business faced shortages of housing materials due to the supply shock and delivery delays resulting from the Shanghai lockdown, but benefited from Group synergies and an increase in remodeling projects.」

「ハウステック, which develops and manufactures products such as baths and kitchens, recorded higher revenue and profit, with revenue of ¥57.938 billion, up 6.3% year on year, and operating profit of ¥2.037 billion, up 40.4%, due to online business meetings with business partners, synergies within the Group and an increase in remodeling projects, despite the impact of the infectious disease.」

「株式会社ハウステック, which develops and manufactures products such as baths and kitchens, recorded higher revenue and profit, with revenue of ¥42.242 billion, up 5.6% year on year, and operating profit of ¥1.251 billion, up 61.7%. Despite the impact of the infectious disease, online business meetings with business partners, synergies within the Group and an increase in remodeling projects contributed to the results.」

「株式会社ハウステック, which develops and manufactures products such as baths and kitchens, increased revenue to ¥13.727 billion, up 3.9% year on year, and operating profit to ¥294 million, up 173.8%. Despite the impact of the infectious disease, online business meetings with business partners, synergies within the Yamada Holdings Group and an increase in remodeling projects resulted in higher revenue and profit.」

「Although the housing business, which focuses on detached homes, experienced a decline in orders due to fewer visitors resulting from the closure of housing exhibition centers following the emergency declaration issued in April 2020, orders remained at a high level above the previous year's level due to the effect of attracting customers through online customer service.」

「株式会社ハウステック, which handles products such as baths and kitchens, was able to minimize the impact of the infectious disease by introducing an online customer service. Although revenue declined, operating profit increased.」