Structural Reform of the Group Travel Business

「教育旅行については、４月に「教育旅行オンラインコンタクトセンター」を新設し、育児・介護等と仕事を両立する経験豊富な人材を活用しながら、オンラインでの相談・提案・打合せを通じて、全国の学校への均質なサービス提供に取り組みました。」

「As part of the structural reform of 近畿日本ツーリスト's group travel business, the Group will shift its sales structure from an area-based model to a business-based model. This structural reform will centralize strategy execution, improve specialization by business, expand sales opportunities through stronger nationwide coordination, optimize personnel allocation and improve the efficiency of indirect functions.」

「Meanwhile, in group travel, in addition to handling corporate conventions, 近畿日本ツーリスト sought to capture demand from student groups, including various summer sports tournaments. In individual overseas travel, Club Tourism's escorted tours performed well across destinations, with tours to Europe particularly popular. …Meanwhile, in group travel, 近畿日本ツーリスト worked to increase orders for MICE projects, including corporate events and incentive travel, as well as inspection tours, including overseas trade fairs.」

「Meanwhile, in group travel, 近畿日本ツーリスト sought to capture demand from student groups, including various summer sports tournaments.」

「In the group travel division, the Group integrated the group travel divisions of 近畿日本ツーリスト株式会社 and 株式会社近畿日本ツーリストコーポレートビジネス, combining their respective expertise and networks to strengthen the group travel business.」

「As part of this process, on 1 April 2023, we carried out a company split between 近畿日本ツーリスト株式会社 and 株式会社近畿日本ツーリストコーポレートビジネス, established 株式会社近畿日本ツーリストブループラネット as a specialist web sales company for individual travel, and integrated the group travel divisions of 近畿日本ツーリスト株式会社 and 株式会社近畿日本ツーリストコーポレートビジネス.」

「The planned consolidation and closure of branches and stores was completed as scheduled, reducing the number of group travel sales stores from 99 before the business structure reform to 77 at the end of the current consolidated fiscal year and individual travel sales stores from 138 to 29.」

「Effective 1 October 2021, an absorption-type merger was carried out with 株式会社近畿日本ツーリスト首都圏 as the surviving company and 株式会社近畿日本ツーリスト北海道, 株式会社近畿日本ツーリスト東北, 株式会社近畿日本ツーリスト関東, 株式会社近畿日本ツーリスト中部, 株式会社近畿日本ツーリスト関西, 株式会社近畿日本ツーリスト中国四国, 株式会社近畿日本ツーリスト九州 and 株式会社ＫＮＴ－ＣＴウエブトラベル as the absorbed companies. In connection with the merger, 株式会社近畿日本ツーリスト首都圏 changed its corporate name to 近畿日本ツーリスト株式会社, and back-office functions, including headquarters functions, were integrated. The Group is streamlining by consolidating into the surviving company indirect functions such as sales headquarters that had been established at the absorbed companies, and is bringing forward the consolidation and closure of branches and stores, having already closed 91 locations during the cumulative third-quarter period, against a plan to close 94 sales locations during the current consolidated fiscal year.」

「On 1 October 2021, the various 近畿日本ツーリスト regional companies and 株式会社ＫＮＴ－ＣＴウエブトラベル merged, and back-office functions, including headquarters functions, were integrated. Through the resulting review of the organizational structure, the Group is streamlining by consolidating indirect functions, including sales headquarters that had been established at the merged companies, into the surviving company, while bringing forward the consolidation and closure of branches and stores from the original plan.」

「Merging the various 近畿日本ツーリスト regional companies and 株式会社ＫＮＴ－ＣＴウエブトラベル in October 2021 and integrating back-office functions, including headquarters functions」

「Merging the various 近畿日本ツーリスト regional companies and 株式会社ＫＮＴ－ＣＴウエブトラベル by April 2022 and integrating back-office functions, including headquarters functions」

「By April 2022, we will merge the various 近畿日本ツーリスト regional companies and ㈱ＫＮＴ－ＣＴウエブトラベル and integrate back-office functions, including headquarters functions.」

「By concentrating on highly specialized businesses, including educational travel and regional exchange, the Group will consolidate group travel branches to approximately two-thirds of their current number by the end of March 2022.」

「Despite this challenging business environment, the Group continued to promote the integration of 近畿日本ツーリスト and Club Tourism, expand web sales, differentiate its products and increase member customers, while further strengthening the group travel business.」

「Against this backdrop, under the medium-term management plan ending in fiscal 2020, the group pursued the integration of 近畿日本ツーリスト and クラブツーリズム, focused on further increasing member customers, strengthening its product offering and expanding web sales, and worked to further strengthen its group travel business.」

「In group travel, we focused on proposal-based sales to companies and organizations and sought contracts to operate incentive trips, sports tournaments and other events. In the educational travel business, we launched in September the “Tabitomo Plus” system, which provides comprehensive support via smartphones and computers, from preparations for school trips and other travel through crisis management during travel and post-travel learning.」

「In group travel, we continued to focus on developing the MICE market and other markets through proposal-based sales to companies and organizations.」

「In connection with the business structure reform announced on 27 April 2017, the Group reorganized its structure in October 2017 and at the beginning of the current fiscal year, shifting from the previous travel-type structure of individual and group travel to a group of companies centered on regional travel companies and specialist companies for inbound travel and other areas. As a result of this reorganization, each operating company is structured to pursue all travel-related demand without distinguishing between individual and group travel. From the standpoint of the Group's future business development, management control structure and actual IT investment plans, among other matters, it was determined that treating the Group's businesses as an integrated whole was reasonable and that a single business segment was appropriate.」

「Against this backdrop, to achieve sustainable growth as a comprehensive travel company, the Group carried out company splits at 近畿日本ツーリスト株式会社 and 近畿日本ツーリスト個人旅行株式会社 on two occasions, on 1 October last year and 1 April this year. The two companies were reorganized into a total of 7 companies: 4 regional travel companies for Kanto, the Tokyo metropolitan area, Chubu and Kansai; a company specializing in corporate travel in the Tokyo area; a company specializing in inbound travel focused on growth markets; and a specialist web sales company.」

「During the third quarter of the current consolidated fiscal year, the newly established 株式会社近畿日本ツーリスト首都圏, 株式会社近畿日本ツーリスト関東 and 株式会社ＫＮＴ－ＣＴウエブトラベル were included in the scope of consolidation.」

「At a meeting of the Board of Directors held on 27 April 2017, we resolved to undertake business structure reform based on the principle of “concentration and decentralization.” As part of this reform, on 1 October, we completed the split-off of regional travel companies for the Chubu and Kansai areas and a specialist inbound travel company. As the second stage of this business structure reform, the establishment of the subsidiaries and company splits this time will create separate regional travel companies for the Tokyo metropolitan and Kanto areas and a company specializing in web sales.」

「Against this backdrop, to respond promptly to the rapidly changing business environment and achieve sustainable growth, the group began business-structure reforms aimed at centralising and decentralising its organisation and authority through company splits involving 近畿日本ツーリスト株式会社 and 近畿日本ツーリスト個人旅行株式会社. It also pursued sales activities under the medium-term management plan across its businesses, including sales activities targeting the “Tokyo 2020 Olympic and Paralympic Games.”」

「In this environment, the Group will achieve sustainable growth by reliably implementing the business structure reform announced on 27 April this year, concentrating and strengthening the functions of gathering information, formulating business strategies and promoting businesses across the Group and its individual companies, and establishing sales structures tailored to regions and specialist fields through the creation of separate companies, thereby speeding up decision-making. Specifically, in two stages, on 1 October this year and 1 April next year, the Group will integrate the businesses of 近畿日本ツーリスト株式会社 and 近畿日本ツーリスト個人旅行株式会社 through company splits and reorganize them into regional travel companies for the Tokyo metropolitan area, Kanto, Chubu and Kansai, and a company focused on developing corporate demand in the Tokyo area.」

「近畿日本ツーリスト株式会社 expanded customer referrals to overseas events, including the Rio 2016 Olympic and Paralympic Games, and pursued growth in business from organizations, religious corporations, companies and schools through proposal-based sales that anticipated customer needs, including contracted operation of the High Performance Center for Paralympic athletes and arrangements for the “Nishihonganji Denpo Hōkoku Hōyō.”」

「近畿日本ツーリスト株式会社 launched a specialist website, “Group Travel Consultant,” to meet the visitor-attraction, travel and transportation needs of local governments, companies and schools, respectively. It enhanced proposal-based sales using digital marketing and expanded customer referrals to overseas events, including the Rio 2016 Olympic and Paralympic Games.」

「近畿日本ツーリスト株式会社 actively pursued proposal-based sales to local governments, companies and schools and developed inbound demand, focusing in particular on transportation related to the Ise-Shima Summit, corporate conventions and incentive travel.」

「To respond to changes in the environment surrounding the group travel business, including the contraction of the educational travel market due to the declining birth rate, the rapid increase in inbound visitors and growing demand for regional revitalization through tourism, we implemented a business structure reform that shifted management resources into the growth areas of inbound travel, sports and regional visitor-attraction and exchange businesses.」